poltronesofà - Milton Keynes Reviews 

2,372
TrustScore 4.5 out of 5

4.7

Winterhill Retail Park, Cairngorm Gate, MK6 1AZ Milton Keynes, Buckinghamshire,, GB


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Rated 5 out of 5 stars

Giulia was professional, friendly and polite. She took the time to understand our needs and what we wanted from a sofa. Clearly explained sofa benefits, warranty and after care health check. Sofa deli... See more

Rated 5 out of 5 stars

The overall experience was very good. Staff were courteous and gave us time to decide. DElivery was good. We gave two telephone numbers to ring, mine and my daughters. A week before we informed th... See more

Rated 4 out of 5 stars

Buying was a convoluted process. I think three months is too long to wait for a single recliner with footstool - it effectively means, having paid in full, having that money tied up without the benefi... See more

Company replied

Rated 5 out of 5 stars

Store well laid out , staff very helpful, knowledgeable and friendly. Very patient whilst trying out ranges of sofas and chairs and fabrics that i wanted. Ordering straightforward and explained very... See more


Company details

  1. Furniture Store

About poltronesofà - Milton Keynes

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Winterhill Retail Park, Cairngorm Gate, MK6 1AZ, Milton Keynes, Buckinghamshire,, United Kingdom

  • 01908 540010

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,372)

17,797 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was able to track my delivery and…

I was able to track my delivery and even had a phone call just before they arrived.
They were very good at taking the sofa upstairs. It seemed a few seconds when we were told it was ready!!
Very professional and polite.

June 19, 2026
Rated 5 out of 5 stars

A clear explanation of how the store…

A clear explanation of how the store works, how it's laid out and then offered to look around the store. We were then engaged with when we had questions about a suite that interested us. Shown the options and given an explanation of price current offers and interest free period, which helped in our decision. Once we had decided everything was done promptly and efficiently. The store manager Nathan was very engaging and helpful. Our suite will be delivered in mid September which fits in with our plans.

June 19, 2026
Rated 5 out of 5 stars

Jamielee

Jamielee, was great with us in the shop, she went through all the material options and cushion sizes.

June 10, 2026
Rated 5 out of 5 stars

Very Happy Customer

My new sofa was delivered a month earlier than expected which was a bonus, although maybe I was given a later date so not expecting it yet? Either way I was delighted to get it earlier.
The delivery guys, Ash and Dave were polite, friendly, helpful and efficient.
It all went smoothly, didn’t take long to install at all and they didn’t leave till I was satisfied with everything.
Thank you and sincere gratitude to them.
When I ordered the sofa months ago the lady in the store was very helpful too, I would like to give her a mention.

June 9, 2026
Rated 5 out of 5 stars

The delivery was fine

The delivery was fine . The notifications of delivery were non existent. I only found out by calling the store on the Tuesday that my suite was being
Delivered on Monday . I also asked for an afternoon delivery and was advised I had
No choice in the matter . They would deliver twice and then they would charge me if I was not in .poor poor customer service

June 9, 2026
Rated 5 out of 5 stars

Good range of furniture

Good range of furniture. Lots of colour/ material choices. Very helpful shop manager , no pressure selling.
We have ordered and now are awaiting our new sofa.

June 9, 2026
Rated 1 out of 5 stars

Damage on the back the Velcro don’t…

Damage on the back the Velcro don’t meet to see it off

June 1, 2026
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Reply from poltronesofà - Milton Keynes

Ciao Richard,

I hope you are well and thank you for your review.

I am so sorry to see that you have concerns with your furniture.

This has now been logged and a service raised with an appointment booked for a technician to attend on 18/06/26 so that we can look to resolve this for you as soon as possible.

Please accept my apologies for any upset that this may have caused you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Patient

Patient, wasn’t too pressured which sofa shopping was prior to this, left to look and wander when needed.

May 23, 2026
Rated 5 out of 5 stars

We had the best experience possible…

We had the best experience possible aided by an outstanding salesperson Jeeilee. Her knowledge of the product coupled with her excellent ability to listen to what our requirements were helped us choose the best sofa possible

May 28, 2026

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