poltronesofà - North Shields Reviews 

2,461
TrustScore 5 out of 5

4.8

Silverlink Shopping Park, The Silverlink, NE28 9ND North Shields, Tyne and Wear,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Robert & Stevie were both very friendly, gave us plenty of time to browse without feeling overwhelmed. Took time to offer suggestions of alternatives as we described our requirements. No hard sell... See more

Rated 5 out of 5 stars

Great experience from walking into the showroom to final delivery. Staff were really friendly and made my mother laugh, which made her feel relaxed. We were informed of the timelines and come the d... See more

Rated 5 out of 5 stars

I hate it when I am pounced upon as soon as i walk into a store! This did not happen here (Silverlink, North Shields) however a salesperson ,Reece, was nearby when i stopped to look at a particular s... See more

Rated 5 out of 5 stars

Stevie was absolutely amazing with us, so patient and really helpful. We were also helped by a few other members of staff and they were fabulous too! All round great experience and cannot wait to get... See more


Company details

  1. Furniture Store

About poltronesofà - North Shields

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Silverlink Shopping Park, The Silverlink, NE28 9ND, North Shields, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,461)

17,332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication and prompt delivery

Sofas were ready for delivery about 3 weeks before expected date. There was good communication re delivery time on the day from using the tracker and a phonecall from drivers. The sofas were assembled and put in place quickly.

May 13, 2026
Rated 5 out of 5 stars

Very good tracking system from morning…

Very good tracking system from morning of delivery. When the 2 men arrived, 1 came in to check where furniture was to be situated, other began unpacking. Brought in furniture fitted it exactly where we requested. Working all the time, whilst explaining care, etc. Would definitely reccomend this store again

May 13, 2026
Rated 5 out of 5 stars

Brilliant!

Brilliant! Love the sofa and chair! Arrived one day early so everything went exactly according to plan! Would recommend to anyone.

May 8, 2026
Rated 5 out of 5 stars

I was kept informed on when the suite…

I was kept informed on when the suite would arrive. The lads brought the suite in and fitted everything together, they made it look so easy. They took me through the workings of the suite before I signed the paperwork. All went quickly and smoothly.

May 12, 2026
Rated 5 out of 5 stars

Friendly

Friendly, professional, and helpful service. No one asked why I wanted a sofa bed, which is commendable. It means the staff knows the quality of the sofa bed they sell.

May 9, 2026
Rated 5 out of 5 stars

We were left to look around and try…

We were left to look around and try many arm chairs until we found the one we decided to have. The member of staff Steve was most helpful and left us to make a decision without pushing us in any way to make our choice . He was understanding to our needs.

May 9, 2026
Rated 5 out of 5 stars

Very helpful staff and quality sofas

Stevie welcomed us into the store and gave us some information about the sofas, before leaving us to browse. We never felt under pressure to buy and he was happy to answer any questions we had. Stevie emailed us with details of the sofa we liked and was not pushy in any way. We returned the next day, after deciding to buy and were made to feel welcome once more. Stevie fully explained about the procedure when buying and checked with us that everything was correct. We are thrilled with our sofa, armchair and footstool that we have ordered and look forward to it being delivered.

May 9, 2026
Rated 5 out of 5 stars

Arrived on the day given when ordering and within time estimated.

Arrived on the day given when ordering. Delivery was within the time given by email and with a call from the delivery team 40 mins before. The delivery crew were polite and efficient. Sofa unpacked installed and checked within a few minutes. All packaging then removed. No problems with the sofa, colour and quality as expected.

May 6, 2026

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