Staff were very friendly and helpful but they were pushed for time, having arrived 2 hours late,so delivery, unpacking and setting up was rather hurried. The armchair was damaged. It appeared the woo... See more
Location
Switch locationUnit E Riverside Retail Park, NN3 9HY Northampton, Northamptonshire,, GB
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See what reviewers are saying
Pleasant visit again to the store. Staff are polite and don't pester you, but are there if you have any questions. Purchased our 2nd sofa here this year and was served by Enrique on both occasions, ve... See more
The staff were excellent and very knowledgeable. My wife is disabled and we need to choose Sofas and Armchairs very carefully as she has pressure point issues on her legs. Waliur was very helpful a... See more
Good choice of furniture, good choice of colours and fabrics. Helpful store staff. Delivery time was quite long but we were made aware of that on order. Delivery date was confirmed, 6 days later... See more
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Company details
About poltronesofà - Northampton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit E Riverside Retail Park, NN3 9HY, Northampton, Northamptonshire,, United Kingdom
4.7
Excellent
2K reviews
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Very calm and interesting and funny…
Very calm and interesting and funny lady
She's very lovely to speak to and she explain everything in details
September 9, 2026
I entered SCS a year ago
I entered SCS a year ago , to look at sofas . At that time I wasn’t able to buy ,but the service was very helpful. I did decide I liked a sofa but wanted to save . A year later I came back talked to the same staff person as before, the level of service was excellent and I’m happy to say I ordered my sofa . I can’t comment on the delivery as of yet
September 11, 2026
Amy was very friendly and helpful
Amy was very friendly and helpful. She took time to understand our wants and needs to help us find and purchase the perfect sofa for the space we have. The whole process was easy and at no point did we feel pressured or rushed.
September 5, 2026
The girls who served and helped me on…
The girls who served and helped me on two separate occasions at Riverside Northampton, deserve a 5 star review to help me purchase my suite
September 9, 2026
The young man who helped us was very…
The young man who helped us was very thorough with all his explanations of how the furniture works and the whole process was very easy
September 9, 2026
Enrique was brilliant with his help I…
Enrique was brilliant with his help I choose my sofa. He is an asset to you not so happy that I have to wait 12 weeks for delivery
August 31, 2026
We were made to feel at ease when we…
We were made to feel at ease when we entered the shop and were allowed to look around without being bothered.When we neeed help a lovely lady named Amy was there for us .
September 3, 2026
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A mixed bag!
Good choice of furniture, good choice of colours and fabrics. Helpful store staff.
Delivery time was quite long but we were made aware of that on order.
Delivery date was confirmed, 6 days later it was cancelled. 3 days later it was confirmed again. Information to find reasons was very unsatisfactory. These changes of date made removal of old suite difficult.
Actual delivery was good with good communication,
Unfortunately the sofa wasn’t properly assembled by the delivery team but we managed to sort that out ourselves.
August 19, 2026
Reply from poltronesofà - Northampton
Good Afternoon,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am pleased to see that you had a positive experience with us overall and found a good choice available on your visit to store.
All of our furniture is made to order which is reflected in the lead times that we provide, I am sorry that the delivery is a little longer than you may have hoped for.
I apologise also that you found it difficult to arrange the collection of your furniture due to the delivery dates and cancellations provided.
I will ensure that your feedback is passed on to the relevant teams, to help us improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
From choosing our sofa and chair to…
From choosing our sofa and chair to careful delivery it was a pleasant experience. Love our new furniture.
Staff at the store were considerate and patient.
August 20, 2026
Enrique at Riverside Northampton
Enrique at Riverside Northampton was very helpful knowledgeable and answered all our questions as they arose. Friendly environment with no pressure .A pleasant show room which was comfortable for viewing and subsequently buying 2 sofas
August 11, 2026
The staff was so helpful and not pushy
August 11, 2026
She was very helpful explaining about…
She was very helpful explaining about everything
August 8, 2026
Ally was very helpful and knowledgeable…
Ally was very helpful and knowledgeable about the products. Can't wait to get our new sofa's
August 7, 2026
The whole experience from start to…
The whole experience from start to finish was excellent very happy with the new sofa
August 4, 2026
Service and staff
Relaxed atmosphere. You were not rushed into a decision. Enrique was very accommodating for what we wanted. Will definitely recommend this store to others as we were recommended.
August 4, 2026
Scratched on delivery
Ordered 2 leather recliners which were very expensive, arrived yesterday and one has a scratch on it which it arrived with, so i am leaving 1 star for now, i will update my review depending on how well they handle sorting the issue and what they offer to resolve it.
August 6, 2026
Reply from poltronesofà - Northampton
Good Afternoon Becky,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about the concerns that you have with your furniture with one of your recliners arriving scratched. We understand how disappointing this must be, especially after investing in new furniture and looking forward to receiving it.
If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
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