Every step of browsing, selecting and delivery was dealt with in friendly, professional and effective way

Lovely Italian sofa at a fantastic price! All the staff at the Northampton store were so helpful as well, which made the whole experience even better.

welcomed by Mia, a bright smiling young lady.Vry professional and happy to place an order with her.

Lady was sound

Excellent delivery team, couldn't fault them in and out in 20 mins.

Lots of choice. Comfortable environment. Offered coffee whilst browsing. Not too much pressure.

Amy made us very welcome as we came into your store at riverside made us a cup of tea and told us all about the product we were interested in

The staff were welcoming and friendly

We recently purchased a sofa and received outstanding service from Waliur. He was extremely helpful, knowledgeableand patient throughout the whole process. Over the course of two visits, he took the time to understand exactly what we were looking for and guided us towards the right choice without any pressure.

His expertise and attention to detail made the experience smooth and enjoyable and we’re absolutely delighted with our new sofa. Excellent customer service from start to finish. Highly recommended!

welcoming very helpful made the whole experience of my purchase easy thank you

It was an absolute pleasure to visit Poltronèsofà and have the assistance and advice of Ally, who was so intuitive it was unbelievable. I had no idea what I wanted so we started a process of elimination of what I didn’t want. Ally was so knowledgeable that I soon had my selection down to two suites, but struggled to choose which one. There was no pressure from Ally, only sound advice. A perfect example of brilliant customer service.

It was so refreshing not to have to deal with a pushy hard selling salesman as I had done in the previous store, that had put me off so much that I walked out vowing never to buy anything from that store.

I also had a lovely conversation with Sharron who was equally helpful. My final choice was easy to make thanks to these amazing ladies, whose understanding and people skills made my whole experience at Poltronèsofà an exceptional one.

I would honestly recommend visiting this store and if you get Ally or Sharron you have got a winner! They are an absolute credit to this company.

Just looking forward to receiving delivery of my new sofa and chairs.

Friendly, honest and knowledgeable staff.

Very courteous and polite young man , firstly welcomed us to store
Then explained all the different aspects and offers and then we wandered around at our leisure!
Found my choice, and then he took my order!
Very nice shopping experience, thanks

Very friendly knowledgeable staff, didn’t pester us, let us wander & make our own choices but kept asking if we were ok, Enriquez only approached us when I caught his eye & we were ready to order. No hard sell, perfect,

The assistant was incredibly helpful. Everything explained correctly no issues

Sales lady very good not pressuring you to order

Excellent customer service. The salesman was knowledgeable, helpful and not at all pushy.

We were treated in a very friendly and efficient way by Mia (who we learned during our interaction), was a new employee. However had she not been subject to having her work checked by a more experienced colleague, we would have been unaware, such was the professionalism she showed during our visit.

staff helpful in store & friendly done a lot for me as disabled, buy did take a long time. Paperwork could do with improvement for buyers,

The young lady was very helpful and knowledgeable. On hearing the type and colour sofa we wanted, she guided us through various style options and colours without being pushy.
Unfortunately we've forgotten her name!
We're looking forward to getting our new sofa.