The settee arrived with a fault. We tried to use the extended warranty we paid for, and they told us the fault should be covered by the SCS warranty. We reached out to SCS, and they blamed us for the damage, even though we had only had the settee for 2 months.
I would not recommend SCS and definitely not buy from them again.

My new sofa from SCS was delivered on a rather small lorry with quite a few other sofas all seemingly together in limited space on the vehicle
The two delivery men were friendly enough but having looked through the sofas onboard offered 3 different
ones to me but none were the right ones
Having spoke to the shop they found out that mine had not been loaded
The right one was still at the shop and they went back to pick it up (took about 30 minutes)
One other comment to make , i thought they might have covered their shoes up when coming into the lounge

Visited our local Poltronesofa (ScS) store (Northampton) to buy a new sofa and chairs after seeing the ads on the TV. Store was bright, clean and well set out. Was helped in all aspects of the process by WALIUR, who was so helpful and patient with us. Thankyou.

Very attentive delivery team, taking great care to ensure nothing was damaged and everything was placed where I wanted it. Thank you

Delivery was in the day and almost the time given, give or take 20 mins. Very polite delivery guys, asked should they remove shoes. Opened the package and took packaging away too. Very professional and courteous 5 🌟

Delivery personnel damaged walls in my new built house, took photos of the damage and promised to report to aftercare team. I phoned them after 7 days but they know nothing about my complaint. I raised it again and now waiting over a week for any kind of contact so very poor SCS. It looks like you care about your client until bill is paid. Contact me if care

Excellent service from start to finish

Great selection even better service. The shop was very clean and presentable on arrival and smelt great. The Mrs had already found a sofa she was happy with elsewhere but thought it was worth a little mooch before committing, not long after having a browse we stumbled upon a sofa set that gripped us like a 20+ handicapper would his/her 7iron (speaking from experience), at this point Waliur who had already provided us with a warm welcome came to guide us through the purchasing journey. I didn’t think buying a sofa could be enjoyable.. how wrong I was, Waliur showed us through all the options available and allowed us the time to decide on what we liked the most. SCS made the sofa, Waliur made the experience. Continuing with the top shelf customer service Enrique finished of the process efficiently

Greeted by Waliur at the Riverside, Northampton store and made to feel very welcome with no pressure sales pitch. Waliur works in a quiet and efficient manner, which is a credit to ScS. He didn’t mind that we left to do a comparison check with another local furniture store as we think he was confident we would return to ScS and we did. We are happy with our purchase. We gave 4 stars, as reserving 5th star to see how the delivery process goes.

We had a great customer experience from Waliur from SCS Northampton, he was very attentive and provided us with the greatest level of customer service.
He helped us in choosing the right sofa and wasn’t pushy like some sales persons are, which was nice and refreshing.
He offered us coffees etc which was a good addition to the customer experience. Overall 5 stars and we are looking forward to receiving the sofa. Thank you Waliur.

Great service all round, Ally in the Northampton store spent time helping us choose a corner suite. The sofa was ready about a week earlier than originally promised. The team delivering and assembling the sofa were friendly and very professional.

Ordered sofas from store April 2025 took exactly 12 weeks to be delivered (which was fine) within a few weeks one of the seats started to sag so went in to store then was contacted by the repair company who sent a tech out to see what they could do. When I said I wanted a replacement or a different set I was told they would only change the faulty one and it may come as a slightly different colour. Was also told quickest way would be a repair as they did not need to order parts. This is now October 2025. Went for the repair then got email to say new parts ordered and it will take 12 weeks. Coming to put new seat in Jab 2026. Don’t think this is good customer service.

Ordering was very easy and the delivery was easy too. The guys made sure it fit through the door.

Amazing service from start to finish!
Sales was brilliant and delivery a month early! Arrived when expected and updated when early. In and out in 20 mins

I only went online to pay for a sofa and chair, before I completed my application I did not understand something so did not finish my order. I was contacted by scs and they answered my questions. I then went back and ordered my sofa and chair, I was again contacted by Jamie from scs to make sure my order was correct. He pointed out to me that I had ordered different wood on the legs so would be different. He changed that and was extremely helpful. I would recommend and Jamie was very helpful.

Excellent service from ScS. We purchased the Savazza 4-seater sofa with adjustable backrests, and the whole experience was fantastic. We were assisted by Paul at the Northampton Riverside branch, who was friendly, knowledgeable, and very helpful throughout the purchase.
The delivery arrived one week earlier than expected, which was a lovely surprise. The delivery team were punctual, polite, and professional, handling everything with great care and placing the sofa exactly where we wanted it. The sofa itself is comfortable, stylish, and excellent quality. Very happy with both the product and the service — highly recommended!

Both drivers were friendly and worked fast to assemble the sofas.

Had a super experience at SCS Riverside. Ally was absolutely brilliant and was so helpful at every stage of the process. So patient and helpful. Delivery was made this week, 2 weeks earlier than expected and I am very happy with my new sofa.

The salesperson was very personable, knowledgeable and helpful.
The chair was made within the timescale stated.
We had to change our delivery date and phoned the store where the salesperson was extremely understanding and accommodating.
On the day of delivery we were notified ahead of delivery. They arrived on time and unpacked, set up and checked the chair worked. All packaging removed. Excellent

Craig and Martel delivered for us today, they were very respectful and polite. I wish all delivery drivers were like them. They took a lot of care in delivering our new SCS chairs and respected our newly laid floor by placing shoe covers. Thank you Craig and Martel Well done 👏🏽 please let them know