I’ve still not got my sofa After securing a delivery date after numerous calls to store this was then cancelled I had a text to advise it would be delivered on Monday and arranged a day off from... See more
Location
Switch locationUnit 1 Lady Bay Retail Park, Meadow Lane, NG2 3GZ Nottingham, Nottinghamshire,, GB
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See what reviewers are saying
Staff member was welcoming when entering the store.Helpful and had good knowledge of the products.great quality products and excellent prices!delivered my sofa the next day!
GREAT EXPERIENCE! Visited the Lady Bay outlet and was greeted with smiling and polite staff members. We looked around without any hassle and noticed a sofa which suited us perfectly. Bradley d... See more
Lovely range of sofas and was very happy with our purchase. Customer service was superb and made us feel like valued customers from beginning to end. Glad we visited
Company details
About poltronesofà - Nottingham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 1 Lady Bay Retail Park, Meadow Lane, NG2 3GZ, Nottingham, Nottinghamshire,, United Kingdom
- 0115 943 8980
4.7
Excellent
1K reviews
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The wait time for the delivery is…
The wait time for the delivery is longer than what I have been told when I purchased the sofa. It still hasn't been delivered and when I went into the shop and asked for more details, I kept getting delayed with little explanation. The information should be more accurate instead of just saying it will arrive between certain dates and then getting delayed.
December 7, 2024
Reply from poltronesofà - Nottingham
Good Afternoon Mrs Popa,
I hope you are well and thank you for your review.
As the furniture is made to order we would initially provide an estimated arrival date to our Distribution Centre. I can see that we initially had an estimate for 29/11/24 but this can change by 4 weeks either side.
As the dates can change we will contact you once ready for delivery with the first available delivery date.
At the moment your order is estimating to arrive around 16/12/24.
Kind Regards
Lynsey
Customer Experience | ScS
Yvette the sales person made us feel…
Yvette the sales person made us feel welcome and knew all about your products . She is definitely an asset to your company. Can't wait to get our new furniture. Merry Christmas to you all x
December 4, 2024
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Zach & Paul - 5 stars
Zach & Paul were quick and efficient, they had both settees set up in the house without issue.
December 5, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
New suite…
Very friendly and helpful and even made us a coffee our new suite arrives in February
November 26, 2024
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Perfectly pitched customer service
Perfectly pitched customer service from Pamela in the Lady Bay store. Really helpful and friendly without being pushy at all. Such a well made sofa bed for the price too - incomparable to others on the market at the same price.
November 23, 2024
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Pamela is a superstar ✨️
We received an excellent service from SCS at Ladybay Retail Park in Nottingham. Pamela was friendly, knowledgeable and attentive without being pushy. There was no hard sell and we were given plenty of time to make our choice.
Overall, SCS provided a very pleasant buying experience. Highly recommended.
November 26, 2024
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful staff
Very helpful staff - I must mention Pam and Liam. Quality product and fast delivery. Will shop here (Nottingham) again
November 26, 2024
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS Nottingham
Called into out Nottingham shop on the spur of the moment and the salesman in there took all the time we needed to look at quite a few different sofas and discuss our options. At no point did we feel rushed or pressured into making a purchase. We settled on one and placed an order which was very easy to complete. quick delivery date quoted and delivered on.
The delivery guys Anthony and Sean were fantastic on the day, disembled the sofa to get it through the front door and reassembled in when in. They took all the packaging away too which was a bonus. Very very good company to deal with with some fantastic staff in the right roles. Would highly recommend.
November 16, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent customer service from Tim at Lady Bay Nottingham …
Excellent customer service from Tim today. Friendly, helpful, relaxed, no pressure sales, great product knowledge, can't ask for any more. A pleasure. Thank you.
November 11, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS sofa
From buying to delivery everything was done so professionally.
Told them what we were looking for and Glen gave us a range of sofas tailored to our needs. On delivery,Paul and Zach arrived early, installed quickly. No mess. Just very good start to finish.
November 8, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent customer service
Excellent customer service, very polite and accommodating
November 8, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I was looked after in store with advise…
I was looked after in store with advise and guidance
September 20, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great service provided by the staff in the SCS store. Delivery drivers were extremely helpful and friendly.
October 25, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service from Yvette
Great customer service from Yvette(lady bay retail park store) explained everything to me and solved any questions I had too.got myself an amazing sofa deal on flexible payment finance option.hihgly recommend.
October 24, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Really nice guys
Really nice guys, very helpful, nothing too much trouble, even when they initially couldn’t get the sofa through the front door!
October 24, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service and speedy delivery.
Excellent service and speedy delivery.
Delivery chaps ( Tommy & Liam ) kept in constant contact to let me know day and time of delivery.
They were very polite and put my sofa together in no time, even positioning the cushions in the right place.
October 17, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Store and delivery guys top notch
Store and delivery guys top notch. On time, actually ahead of time. Neat and tidy. Perfect service. Pleased with the sofa as well as the service. Price wasn’t bad either!
October 16, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great experience from start to finish
Great experience from start to finish. Glenn in the shop was lovely and answered all my questions. Very glad he recommended the gliders as I realised my old sofa had torn the carpet where I have to move it to get to the cupboard underneath the stairs and the new sofa just slides along like a charm even though it's a heavy sofa bed.
Glenn gave me a delivery date estimate, which turned out to be totally accurate and I got order updates by text and email in plenty of time to arrange getting rid of my old sofa.
Andy K and Dave B delivered it and again, were great and answered my questions. Both lovely gents.
Couldn't be happier with my new furniture and the whole experience.
October 14, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We just bought new sofa and chair from…
We just bought new sofa and chair from SCS and we are very happy with whole process.
Excellent customer service and great vey professional delivery done by Tom and Deon which keeps us updated with time schedule and all process was very smooth.
Thank you
October 8, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Tim was very helpful and made me feel…
Tim was very helpful and made me feel at ease in choosing my setee even had a nice cup of coffee the whole experience was a good one from start to finish thank you Tim.
Sue oconnor
October 4, 2024
Unprompted review
Reply from poltronesofà - Nottingham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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