friendly and helpful sales staff, very knowledgeable about all the different sofa's and furniture who gave us good advice

We visited scs intending to just have a look around, the sales team Glen and Tim were very helpful the first sofa we liked was too big for the space we had and didn't inspire me with the colours available, but once I explained to Glen he showed us a sofa and a colour that was just what we were looking for. Sales team very helpful without being pushy, can't wait for my new sofa's to be delivered.

Our new 3 piece suite arrived today which is on time as predicted by Tim who sold it to us. The delivery service was excellent, the communication in letting us know was perfect. Joe & Mark were very professional & friendly, certainly a credit to SCS. Tim our sales person was also excellent, very professional and not pushy. Now there is a but, your customer support is poor. This is simply because you have to wait up to 3 or 4 hours to get in touch, even when you want to pay! I emailed Tim who sorted it straight away. I will be recommend Tom to friends & family when they are looking for furniture. The furniture looks great, we are very pleased with the comfort & quality.

The SCS store at Ladybay Nottingham was laid out really well. The furniture was easy to examine and walk around. I was greeted by Yvette and she helped me find exactly what i was looking for. She was friendly and professional. I returned a couple of days later to complete my order and Yvette remembered me and the sofas I was looking at. Thanks SCS.

Pam was very friendly and welcoming, left me to go have a look at the range on offer, made me a cup of coffee and when I had made a choice explained everything in clear and concise detail.

Glenn and the team at SCS Ladybay, Nottingham were fantastic. They were very helpful and very knowledgeable about the range of suites they sell.
They were not pushy at all and gave us all the details we needed. We went back again after measuring at home to be sure and found it had gone down in price from the week before, what a great result. We are looking forward to it arriving in 4 months .

Im really disappointed in the after care of this company! I made a complaint on the 21st of october after both my sofa were faulty in diffrent ways. The first sofa has staple spikes sticking out (which i found by cutting my fingers on them) verry unsafe for my 3year old! The second sofa the stitching has come out of one of my cushions. Ive been in to the shop and was told they dont deal with complaint's and sent multiple emails to the after care team and had little to no response. Im lucky to get a reply once a month but still no help or options of what i can do. Its been over 4 months now of trying to get a response. Ive paid over £1700 not even 2 years ago and ive not been left with 2 unsafe sofas! Wish i could post pictures as im sure anyone would be put of if they seen the state of mine!

Great service and sales approach from both Glen and Tim. Thorough details about my purchase. I am a happy customer.

The salesman at lady bay retail park. Was polite helpful and knowledgeable.
He did however hover a little when we needed some consideration time.
I would also like to point out that having agreed a price. The delivery was added on when we got to the finance stage. That was unprofessional and I have to say not cheap! Perhaps training of staff needs revision.

Great service, patient lady taking great care that we selected the right corner unit to fit our room.

Bought a lovely news sofa from SCS today, we received some great advice and service from their representative Glenn. Would highly recommend!
Unfortunately, the experience of actually receiving the sofa was less impressive. We received a notification that it was going to be delivered and late the day before we were told that it wasn't coming, without any explanation. We then had to call to find out what's was happening only to be told they didn't know. It then took 2 weeks before were heard anything further and the sofa arrived. On the day of the delivery we received a time slot, when we looked at the tracker it said that it was cancelled due to being turned away. As it was before 10am, none of the contact numbers to call them were available. We looked at the tracker a bit later and we were back on there but it would arrive before 23.59. When the delivery drivers turned up we weren't ready for them because we didn't know what was happening. Again no contact from them to explain the position. When it was due to arrive the first time we had arranged to move our old sofa and were very nearly without a sofa for 2 weeks. I would say that the lack of communication in the situation was extremely poorly and let down the customers service we received in store.

Very helpful sales assistant (Glenn) explained everything well and didn’t pressure us.

The unrushed and relaxed but extremely helpful manner of Glenn at the Lady Bay Nottingham store from the moment we entered the store until the time we left. This is the fifth time we have purchased from SCS and highly recommend.

Went with my wife to look for a new sofa. We spoke to Glenn who was very professional and explained the options to us really well. Very helpful and not pushy at all. Would recommend. Looking forward to receiving our new suite very soon.

Your two delivery personnel (Nate & Todd) are a credit to your company. From when they arrived to when they left excellent service. The only downside was delivery was a month after the estimated delivery date but was worth the wait.

Staff were helpful and did not rush us when we were browsing although we were not given an exact date this might be more helpful particularly as delivery was hinted at being around the Christmas [period

Excellent service all the way from the shop to delivery

Very helpful experience everything explained properly

Well, where do I start!
To say I paid £99 delivery, to which I was told would include placing in the room of my choice, being put together and all the packaging taken away. I was only lucky with it being put in my garage, as according to them, they were not allowed to take it through the door, as they said it wouldn't fit. I did all the measurements of it before we placed the order, so I knew it would fit. They just kept saying we are not allowed to do that or we cannot do that. So after saying that I would unpack it, whilst recording it to show that there were no discrepancies, take the cushions off & then for them to take it through the door, but no they still kept saying they couldn't do that! So I suggested placing the sofas on the ends (arms) & tilt it for them to go through to which they said they can't do that either! Even though I had already seen them take it out their lorry & drop it down on the ends (arms).
So how do they manage to deliver to people who live in flats & they have to put the sofas in lifts on their end (arms)
So what can they actually do when delivering these sofas, as people like myself are paying for a service to which we are not getting!
So when the so called delivery men left me & my sofas still in the garage, I was fuming as that left me with just under £3000 of leather sofas to move myself as such. My son came home from working a 12 hour night shift & helped me move them into our house without any problems and asked what did we actually pay for as we certainly didn't get the full service.
Yes I accept it was brought to my garage from the distribution centre which a diesel charge would be acceptable to pay, but a payment of at least three quarters should be refunded back to myself as it wasn't put where I wanted it & I have had to dispose of all the packaging myself.

Very good salesman
But still waiting for settee 's to be delivered so cant comment on that