The helpful way in which we were looked after and the care they helped choosing the right furniture for our needs and the friendliness of Pam

From entering the Range store the manager was unobtrusive. He allowed my wife and I time to consider the furniture on display. Only when we were ready did he approach us to answer any questions. The whole experience was one of we were in charge.

Excellent customer service from Pam, who helped my Mum and me to find a suitable three piece suite for both our needs. Pam also offered us both drinks, While we decided on fabric and colour for the three piece suite we decided to have.
10/10 for the excellent customer service we received from Pam.

Very good delivery Joe and Mark polite and helpful and a good team. Thanks

Wonderful experience from start to finish. Showroom was good and efficient. The delivery guys were amazing and efficient.

Tim was very helpful every time we visited and gave us lots of advice about the suite we chose.

Sofa was fine but they’ve sent the wrong console unit paid for a unit with a motorised front with hidden cup holders and wireless charging station, received a bog standard console not the same as the photo I have also has no head rest so doesn’t match the suite and I’m also missing a power pack… currently waiting for 2hrs and 30 min and counting on the phone

friendly and helpful sales staff, very knowledgeable about all the different sofa's and furniture who gave us good advice

We visited scs intending to just have a look around, the sales team Glen and Tim were very helpful the first sofa we liked was too big for the space we had and didn't inspire me with the colours available, but once I explained to Glen he showed us a sofa and a colour that was just what we were looking for. Sales team very helpful without being pushy, can't wait for my new sofa's to be delivered.

Our new 3 piece suite arrived today which is on time as predicted by Tim who sold it to us. The delivery service was excellent, the communication in letting us know was perfect. Joe & Mark were very professional & friendly, certainly a credit to SCS. Tim our sales person was also excellent, very professional and not pushy. Now there is a but, your customer support is poor. This is simply because you have to wait up to 3 or 4 hours to get in touch, even when you want to pay! I emailed Tim who sorted it straight away. I will be recommend Tom to friends & family when they are looking for furniture. The furniture looks great, we are very pleased with the comfort & quality.

The SCS store at Ladybay Nottingham was laid out really well. The furniture was easy to examine and walk around. I was greeted by Yvette and she helped me find exactly what i was looking for. She was friendly and professional. I returned a couple of days later to complete my order and Yvette remembered me and the sofas I was looking at. Thanks SCS.

Pam was very friendly and welcoming, left me to go have a look at the range on offer, made me a cup of coffee and when I had made a choice explained everything in clear and concise detail.

Glenn and the team at SCS Ladybay, Nottingham were fantastic. They were very helpful and very knowledgeable about the range of suites they sell.
They were not pushy at all and gave us all the details we needed. We went back again after measuring at home to be sure and found it had gone down in price from the week before, what a great result. We are looking forward to it arriving in 4 months .

Im really disappointed in the after care of this company! I made a complaint on the 21st of october after both my sofa were faulty in diffrent ways. The first sofa has staple spikes sticking out (which i found by cutting my fingers on them) verry unsafe for my 3year old! The second sofa the stitching has come out of one of my cushions. Ive been in to the shop and was told they dont deal with complaint's and sent multiple emails to the after care team and had little to no response. Im lucky to get a reply once a month but still no help or options of what i can do. Its been over 4 months now of trying to get a response. Ive paid over £1700 not even 2 years ago and ive not been left with 2 unsafe sofas! Wish i could post pictures as im sure anyone would be put of if they seen the state of mine!

Great service and sales approach from both Glen and Tim. Thorough details about my purchase. I am a happy customer.

The salesman at lady bay retail park. Was polite helpful and knowledgeable.
He did however hover a little when we needed some consideration time.
I would also like to point out that having agreed a price. The delivery was added on when we got to the finance stage. That was unprofessional and I have to say not cheap! Perhaps training of staff needs revision.

Great service, patient lady taking great care that we selected the right corner unit to fit our room.

Bought a lovely news sofa from SCS today, we received some great advice and service from their representative Glenn. Would highly recommend!
Unfortunately, the experience of actually receiving the sofa was less impressive. We received a notification that it was going to be delivered and late the day before we were told that it wasn't coming, without any explanation. We then had to call to find out what's was happening only to be told they didn't know. It then took 2 weeks before were heard anything further and the sofa arrived. On the day of the delivery we received a time slot, when we looked at the tracker it said that it was cancelled due to being turned away. As it was before 10am, none of the contact numbers to call them were available. We looked at the tracker a bit later and we were back on there but it would arrive before 23.59. When the delivery drivers turned up we weren't ready for them because we didn't know what was happening. Again no contact from them to explain the position. When it was due to arrive the first time we had arranged to move our old sofa and were very nearly without a sofa for 2 weeks. I would say that the lack of communication in the situation was extremely poorly and let down the customers service we received in store.

Very helpful sales assistant (Glenn) explained everything well and didn’t pressure us.

The unrushed and relaxed but extremely helpful manner of Glenn at the Lady Bay Nottingham store from the moment we entered the store until the time we left. This is the fifth time we have purchased from SCS and highly recommend.