poltronesofà - Oldham Reviews 

1,904
TrustScore 4.5 out of 5

4.6

13 Centre Retail Park, Broadway, OL2 5HX Oldham, Lancashire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience from start to finish. The member of staff who helped me (Garry) was friendly and knowledgeable without being pushy, which I really appreciated. He gave me the information I needed, le... See more

Rated 5 out of 5 stars

We went to look on the bank holiday Monday and made a short list. We then visited the store at Elk Mill Retail Park, Oldham on Saturday. The staff member was polite and curteous, when we asked for a... See more

Rated 1 out of 5 stars

We put our review up on Tuesday after we got our sofa and chair but we think it may of been a bit quick as we had 2 marks on the chair as we had said that the driver took pics and reported it told us... See more

Company replied

Rated 5 out of 5 stars

Nice friendly environment with a large choice.The salesman was extremely helpful and patient;he established my needs and budget and I made my selection.The finance paperwork was simple and explained t... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Oldham

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 13 Centre Retail Park, Broadway, OL2 5HX, Oldham, Lancashire,, United Kingdom

  • 0161 925 3700

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,904)

16,137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice sales experience

Nice friendly environment with a large choice.The salesman was extremely helpful and patient;he established my needs and budget and I made my selection.The finance paperwork was simple and explained to me very well.Delivery was promised and the settee arrived as promised and the drivers rang to confirm.The two men were very friendly and efficient.Happy with every aspect of the sale The only regret is that I've forgotten the name of the salesman as he deserves a shout out.He was an Asian young man and could not have been more helpful.

March 16, 2026
poltronesofà - Oldham logo

Reply from poltronesofà - Oldham

Ciao Mr Deakin,

I hope you are well.

Thank you for taking the time to leave us your review and for the great feedback following your visit to store.
Your salesman was Abdul and its great to see all of the positive comments you have made for him, I will certainly pass this on to the store.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, giving us room to look around and try alll the sofas. Clear explanation and instruction of how to choose my ideal sofa. Lovely service

June 4, 2026
Rated 5 out of 5 stars

great delivery

great delivery. service & crew was kept informed when it was coming .the whole experience from buying the sofa to having it delivered was a pleasant experience. the sofa itself is beautiful very good quality I would recomend

June 14, 2026
Rated 5 out of 5 stars

The staff were very helpful

The staff were very friendly and helpful, without being too pushy.
James,the manager and Abdul were very professional with a good knowledge of their products.Their more relaxed approach( which I would prefer rather than someone following me around) enabled me to look around and try out the furniture at my own pace, which took some time and a second visit ,as there are
so many styles and fabrics to chose from
My only grievance is, if I order a style, and I want it in the same type of fabric, just a different shade,there is and additional charge of £50. If I was chosing a leather covering, or a more expensive fabric, then I would expect to pay more.I really don't understand why, when the suite is being made anyway, why it has to cost £50 extra, because it isn't the colour,but same fabric type as on display in the showroom.

June 10, 2026
Rated 5 out of 5 stars

Bev at the elk mill wonderful.

Bev at the elk mill , Oldham store , was amazing!
I love how she is friendly rather than hard sell.
She spent time with me on two visits to make sure I got the perfect sofas.
She is an asset to SCS.
I can't wait for August now for delivery!

May 22, 2026
Rated 3 out of 5 stars

Delivery experience

Sales staff were friendly and helpful and we are very happy with the furniture, however the delivery was a joke really, two days before it was due we received texts and emails saying it would be delivered a day earlier than stated previously and given a half hour slot late afternoon but they never turned up, no contact, no explanation, got in touch with store the next day they couldn't give a reason but said it was due that morning, that never happened either, got delivery a week later, lots of fun though sat on the floor for a week when you're in your seventies.

May 28, 2026
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Reply from poltronesofà - Oldham

Ciao Steve,

I hope you are well and thank you for taking the time to leave us your review.

I am so sorry to read about your delivery experience and that this did not go ahead on the original date as planned. I can completely understand any frustration and apologise sincerely for the inconvenience that this must have caused.

I will certainly pass on your feedback to our Distribution Centre as this helps us to improve our customer experience moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Staff very helpful and very pleased…

Staff very helpful and very pleased with the price

May 29, 2026
poltronesofà - Oldham logo

Reply from poltronesofà - Oldham

Good Afternoon,

Thank you for your review and for taking the time to speak with me today.

We’re pleased that you had a positive experience with us on your recent visit to store.
If you do think of anything that we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

Oldham Abdul

Oldham Abdul. Very friendly and helpful. Could not get a clear answer in why you charge £400 pounds extra for a change of colour on the leather on a yet to be built sofa?!

May 27, 2026
poltronesofà - Oldham logo

Reply from poltronesofà - Oldham

Ciao Allen,

I hope you are well.

Thank you for your feedback following your visit to store. I am pleased to see that you found Abdul to be friendly and helpful.

The price can vary depending on the chosen leather option and required colour. Leather is a natural product and requires different processes to achieve the required colour.
All prices of the fabrics and leathers can be found on our website.

Thank you very much for your order with us, we appreciate your custom and will reach out as soon as this is ready for delivery.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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