Very polite friendly delivery service . Sofas arrived on time and I am very pleased with them

Absolutely Appalled with the behavior from the staff in scs so disrespectful.
I went in only an hour ago, to look around for some new furniture to get some ideas for my living room.
A women called Naomi came charging over to me demanding to know why iam in the store; which I was obviously there to look around. She wouldn't believe me making degrading comments like "you do realise your in a furniture store". "What are you doing in here". Her tone was so disrespectful and agressive.
She then demanded to know my age saying I was a child and I looked like one.
(I don't I look at least 19)
Which when I told her I was an adult she tried to play of her disrespectful behavior.
I later came in the store to get her name. She started talking to me in an aggressive manor saying "why was I in there as I wasn't going to buy anything" refusing to give her name to me as i havent bought anything. her body language seemed aggressive too. I tried to talk to the manager, which she was still trying to interrupt me by shouting over me. The manager was also questioning my story like he didn't believe me. He said "Charging did she really" Saying they are allowed to question every person in a store, which is fine, but doesn't mean staff can approach me in that manor and talk to me that way. Basically didn't feel I was listened to more made to feel like I was getting talked down to.
I really don't appreciate this behavior. Especially when I was just looking for furniture. I will definitely never be shopping here and will tell people to avoid this place unless they want to get interrogated and degraded. I think you should maybe question who your bringing into customer service for your store as they all seem very immature and not professional what so ever 😕
A bit ageist I'd say 🤷‍♀️

This company is horrendous and treat their customers with total disrespect and are happy to rip off pensioners!!

£3000 spent and sofa arrives but wrong colour. Salesperson admitted to ordering the wrong colour but manager says nothing he can do.

We purchased a

The delivery guy’s from SCS our highly recommended- they called ahead of time , were very efficient with the delivery and installation. They took their shoes off without being asked and even took away all the packaging…. very pleased! 👏

Excellent, from the minute we walked into the shop in Plymouth Mark and Helen could not have been more helpful
And the delivery team what can I say they went above and beyond, first attempt at delivery, the sofa would not fit , the team that came tried every way possible , but sadly had to take it away , we had to re arrange the delivery though Helen at Plymouth because we had to have our window taken out , she tired everything to get us the next delivery date and called me out of hours to say she had booked us in, excellent service from staff at Plymouth and both delivery men , would definitely recommend using SCS if you are looking for a new sofa , they have so many colour / patterns to choose from

My 75yr old mum brought a 2 pce suite,paid cash and waited 6 weeks for the colour she ordered only to receive a totally different colour!! When I rung customer helpline was asked to take pictures of suite and the batch/I'd number, on the label was no batch/I'd number? The labels had also obviously been removed from something else as you can see old staple marks and also labels were ripped at the top? I received an email 3 days later saying that SCS don't see a problem with the colour they delivered, now having to go down the ombudsman route as its not good enough and £1800 an amount my mum(a pensioner)can't afford to loose for something that's not what she ordered! Shame on you SCS!!!

Swift delivery with excellent service from Scott and David. They took bringing it through our sliding patio doors. Excellent service from two friendly guys.

ScS denying any complaint about putrid smell of sofa and will not refund saying nothing wrong
4 months of not been able to use living room for smell yet they say nothing wrong. They are making it up as they go along to suit their own ends. Do they really think an elderly critically ill and disabled women wants to spend her time sitting in the kitchen and not on a sofa she paid for in good faith.

⭐SCS ⭐

Hi guys I've just come across this group and after reading several posts I felt compelled to post my own complaint regards that terrible company SCS!!
To cut to the chase today after waiting 6 months for our sofa to be delivered it actually was delivered today but low and behold it came in the completely wrong colour!

The top sofa is the colour sofa we ordered and the bottom sofa is the colour sofa which was delivered!! As you can see they are completely different and even after informing the delivery driver it was the wrong colour he turned around and said 'well the lighting in the store is different than at home' 😂😂 I couldn't believe it 😂😂

Anyway... forget hanging on the phone for an hour so I decided to pop down to the store and speak to the manager who was very apologetic and it's a good thing he was as my wife was raging lol SCS have offered to arrange for the correct colour sofa to be delivered and we keep the one we have now until it arrives! We are extremely disappointed as for the last month we have renovated our living room and this charcoal sofa just doesn't go with the Egyptian cotton colour scheme!!

Absolutely pathetic from SCS and all they said was the supplier/manufacturer was at fault and they will replace as quickly as possible lol

The moral of the story is never buy anything again from this shoddy company and obviously we will be informing our family and friends of this crap company!!!

I'm still waiting for customer service to respond as regards this issue

Went to DFS in torquay May bank holiday weekend we saw a lovely sofa but the sales people hassled us that much that I didn't want to stay there so we went to Plymouth SCS a lovely lady called Helen served myself and my partner she was excellent when we arrived she welcomed us told us all about the stock etc Then said I will leave you alone but I am here if you need me we looked around with no pressure and when I found the sofa I wanted I called her over and she gave us all the details dealt with the sale and insurance Excellent service SCS well done I am a Manager in the customer service industry so 100% would employ this lady on my team Really pleased can't wait for my delivery

Delivered on time, friendly and helpful

Our sofa/chairs were delivered within the timescales and we are very happy with our purchase. At the time of ordering we were persuaded to buy the additional 5 year warranty, included in this at the cost of £40.00 is a fabric care kit, which was not received with our delivery, we have now chased this at least 4 times but o no avail- what do we need to do to either get what we have paid for or receive a refund. Once this is resolved I will be more than happy to update my review.

The delivery team were excellent. Very helpful, polite and left me feeling at ease. I cannot praise the two gentlemen enough, a credit to themselves and your company.

Delivered my powered recliner sofa and chair promptly. Had it assembled and in place in around 10 minutes without any fuss. Professional delivery guys. Would recommend!

Such great customer service.
Nathan helped us buy our sofa for our first house. The selection is amazing and we were able to get exactly what we wanted.
Nathan stayed late and made sure we didn't feel rushed and explained everything clearly, couldn't recommend visiting more!

We Purchased a sofa from this retailer we hadn't owned it long when we noticed the main two cross beams had broken underneath both parts of the carcass. I contacted ScS and they told me I needed to pay further £75.00p just to inspect the damage and it may not be repaired or replaced if the repairer believes its due to wear and tear. I contacted a specialist sofa repairer and he informed me that the cross beams are chipboard and are not generally strong enough for a three seater sofa designed to hold up to 30 stone over the three seats. The quality of the structure is very poor and it is a bit of a con by the company as they are not going to admit to poor quality structure components and manufacture. I wouldn't buy another piece of furniture from them as we paid for insurance that the sales person said covered structural and rips and tears which it doesn't and is a rip off for just stains or tares at £I47. I have had the sofa repaired and it's structurally solid now. ScS really do sell poor quality structures in there sofas don't buy go to DFS or sofology or some other more reputable retailer. ScS are manufacturing using the cheapest materials and chipboards the cost of their components don't justify the retail cost of their furniture. My repairer told me it would only be a few pounds less than a £100 they are discusting ripping the public off like this. FURTHER to ScS responses yesterday I also wish to add that the cost of the Sofa was £499 we also paid a further £99 for delivery and actually we paid £147 for 5 year safeguard breakdown which I believed covered defective materials and breakages of the frame. Further we paid £30 for a specialist fabric care kit for spills and stains another add on I thought this was included in with the £147.00p. Then they have the cheek and audacity to ask for a further £75 to inspect the damage of their defective construction. They obviously won't repair it because its like admitting liability for their rubbish and poorly constructed Settees. I don't want recompense or anything from ScS but I do want to make some of their potential buyers aware of the true quality of the crap furniture they sell. So to sum up a sofa that cost £499 cost us £775 plus a further potential £75 to tell us its damaged beyond repair. This gives us a grand total of £850.00p IF THIS ISNT DAYLIGHT ROBBERY WHAT IS ? I think the MD of ScS is called Robin Banks.

They need to keep the customer informed about the delivery it’s ok to give you a rough idea when it will be delivered no information you can’t contact the store you have to go in they tell you they will sort it and will contact you with the information which they don’t then you have to contact head office they tell you when it’s arriving at the distribution centre and a date when it will be delivered also your tracking website is not fit for purpose

Myself, my partner and my parents recently visited the ‘Coypool Plympton’ store and purchased a sofa, chair and footstool for our first home with the amazing help of ‘Nimmi’! She was so friendly, approachable and helpful with providing all the information we needed and tried to find the best price she could for us! She is a credit to this store! Thank you ‘Nimmi’!