Very helpful and knowledgeable staff. The member of staff who greeted who us, Nathan, was professional and understanding. He very patiently showed us the type of sofas we were looking for and discussed the different types of style etc. Nothing was too much trouble.
We were impressed with the range, type of material and colour options available to us.
We were made to feel comfortable and important.
Thank you.

Attentive staff

Went in on Saturday, bought ex stock and from start to finish delivered also on Tuesday.
This was Easter weekend so very happy and I think all sales reps in there lovely including manager …
Highly happy

Mimmi was very helpful in the Plymouth branch

After having to wait 4 months nearly for a sofa it’s now delayed another 10 days
So tell me again why I should buy British ….
You never even informed me of the delay had to track it !!!!
Not impressed

So this is my 4th trustpilot review. Please do not buy from them! Shocking customer service. We are still waiting for our refund 3 months later… over 20 phone calls and promise of call back yet nothing. We have emailed them as requested… back still no reply. Please stay away…

Excellent service - the salesman was extremely helpful and didn't rush our decision.
The item was delayed but that was due to the suite being hand made.
The delivery was smooth with a time and updates.
The two delivery men were polite, friendly and respectful of my property.
They placed the furniture exactly where I wanted it.

The Team of Dave and Scott, arrived on time and quickly started moving the two sofas into the house. They explained what was to happen and answered all our questions in a clear and curious way, very pleasant team. The tracker makes it easier to guage when they would arrive, very reassuring.

We were at the Coypool site with my elderly dad for about half an hour trying a few different riser chairs. The lady who saw to us, Nimnie, was very pleasant and helpful to us during our visit so we decided not to look elsewhere and purchased from ScS.

Nathan was very welcoming explained lay out of store and allowed us to browse when we made a decision Nathan came to help us he showed us all the gadgets on sofa and what they all did when it came to helping us sort out finance he was extremely helpful and explained everything and very patient Nathan has lovely sense of humour

We found exactly want we wanted and it was also in the sale, we we were really pleased. We came back a couple of days later to add a chair. The salesman, Nathan, in the Plymouth store was so helpful. I was pleasantly surprised at how stylish your products are so I would certainly use your store again.

Good customer service and very informative, no pressure to buy .

There customer service is appealing, when you have faulty furniture you will be told all kinds of bull
Yes we will fix it
Problem with the supplier but it will be fixed
Spoke to the supplier, the parts are ordered
Further issues with the supplier
Can’t be fixed, will refund you the cost of the piece of furniture
We call you back to arrange refund
I’ve lost track of how many times we have called, the call back service is a joke, will take days if at all!!
I would strongly recommend not buying from them.. just appalling way to treat customers, they obviously don’t want repeat custom from anyone

Dai and Scott were so helpful and polite the delivery was very smooth and they were very efficient.

I spent way to long looking at Sofas at many stores, popped into ScS not really expecting much. But Nimme, in a very friendly and not pushy way, listen to my conflicting requirements and guided me through a selection of sofas. She was also very patient as I repeatedly left to think about things and returned. I finally placed my order and an now waiting in anticipation of the arrival.

Delivery guys took care in the house & set our sofas up lovely. Very helpful & friendly. So happy

Staff in store very helpful.Sofa delivered a bit later than expected.Delivery guys Simon and Huw were very professional and efficient.Would highly recommend.

Less than one star!
Placed an order in early November 2024
Advised sofa would be with us late Jan early Feb 2025
Still no sofa and now told you cannot provide a date of when I am likely to receive it!!!

Nobody rings idea at all so I’m just supposed to wait indefinitely

Now nobody calls back from the helpline!!

I will be taking this further to recover my £500 deposit….. contract states non refundable but I have not cancelled my order you are unable to provide the goods so you have breached your side of the contract and I am well within min my rights to a refund!
Totally unacceptable 😡

Gave a 5 star review for purchase but after care is not good
Estimated date was 7, Feb now states 26, Feb no contact to say of later delay, ordered this just after Christmas, If i knew it would have been this long would of bought elsewhere
Have tried to contact SCS via contact form still no reply