The staff were very helpful and friendly.we were met at the door bysteven with a very warm welcome too the shop. and was always nearby if we needed any help.your store was full amazing furniture it was mind blowing. we looked at all you had , then we went for a drink , and to pick one. we came back shortly ,steven was with another customer, so David took over and we got the order done. a big thank you to Steven and David for all of their help . there where fantastic. well done lads 10/10

The staff was very pleasant, couldn't have been more helpful.

Alison was very helpful and sorted an issue for us

Very helpful friendly efficient sales team once we had chosen our suite we were guided through the whole process effortlessly

Gentleman in store very helpful.
Beautiful sofas delivery was on time and the men that delivered were very good.

Went to order a new sofa today, Alison was exceptional, explained everything fully not pushy, extremely helpful, friendly and informative, even told me how to look after sofa when it arrives.

The staff were very helpful and knowledgeable and answered all our questions which helped us choose the sofas to fit our requirements

I am extremely dissatisfied with the service I have received from start to finish. The entire experience has been an absolute nightmare.

Throughout the process, I received numerous phone calls from staff who appeared unable to manage my account correctly. Payment details were repeatedly confused, and I was incorrectly informed that I had not paid my deposit when I had. Staff then had to investigate and confirm that the payment had in fact been made.

I was also contacted and given an incorrect outstanding balance, which subsequently led to a call from the manager. During this conversation, I was threatened with bailiff action. I found the manager's manner to be extremely rude, aggressive, and unprofessional. The way I was spoken to was completely unacceptable, and I am shocked that such behaviour is tolerated.

When the sofa finally arrived, it was faulty and required repair visits on four separate occasions. Despite these ongoing issues, the manager has shown little interest in resolving my concerns and has remained abrupt, rude, and confrontational throughout.

Overall, I have experienced poor customer service, inadequate communication, and an unacceptable standard of after-sales support. I believe this matter warrants a full investigation, and I would appreciate a response addressing both the service failures and the conduct of the staff involved.

Absolutely amazing from walking through the door.
The sales assistant we spoke was Natalie she was very professional and answered every single question we asked she was really very very helpful.
We returned back to the store the next day and again dealt with Natalie who then placed our order.

Friendly, professional and very knowledgable staff at your Preston store. Dave was a super star! Thank you so much, so excited for our new sofa!

Very quick and efficient
.

Scs Poltron Preston.
My friend and I chose settees. Different styles and colours.while my order was being sorted I was told to choose between over 300 colours and fabrics. Swatches are thin, narrow and difficult to envisage on a settee. Not told it would cost a lot more if we chose not to have the ones on the showroom. 5 yr warrantee was added so price of 2 settees went from £1400 to 2200. Even technician couldn't understand how £800 was added without any explanaition. My advice go elsewhere. I have asked why I didn't get a receipt but was told it had been sent and why the extra £800 but was told I had chosen different fabric which meant an extra 200 per sofa, warrantee £200 but that is still £200 that isn't accounted for.

Natalie was so friendly and helpful. She gave me exactly what I wanted.

Very friendly staff

kept us informed of progress. on arrrival completed delivery efficiently in a frendly manner. exceptional service

We was very pleased with how we was treated and Alison the sales person couldn’t have been more helpful she was brilliant .

Natalie was absolutely fantastic very helpful wish more places had staff like her .my wife & i went away with a smile on owe faces.to Natalie thankyou very much .Danny&Angie Bush

Quality products. Friendly efficient service by staff.

Kept informed could not fault them arrived on time thank you