Excellent sofa. Excellent service Excellent delivery

Very helpful and we were informed at every stage

Everything went well with the delivery and we are very pleased with our armchairs, thank you.

Will was very helpful. We went one week and he gave us information and we slept on it and went back a week later. Will gave us all the details of our order explained everything and we were very happy.

good looking product
reasonable price
good service

Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a swivel chair and tub chair in matching leather, so it still looks like a matching suite. Thank you Steven

Informative and helpful sales assistant who showed us what we wanted to see and gave us options. Thank you William

Fabulous service from Natalie at your Preston store. She was extremely helpful, approachable and professional and knowledgeable about the products. Looking forwards to receiving our furniture.

Excellent delivery service

Kept well informed as to the delivery day and also the delivery time nearer to the date with a time slot given on the day. Drivers phoned beforehand to confirm the expected delivery slot and arrived within that slot. The 2 delivery guys, Colin and James, set up my sofa and chair and tested everything was working OK before explaining their operations to me.
They were friendly, efficient and took all the packaging away with them. Very happy with the service and suite.

Uncooperative Company after care non existent

Some work needs doing on customer service information... we weren't told about hidden costs which we later discovered and then had to ask for them to be removed... we were also not given the sale price or discount which I find incredulous.... considering we were spending a lot of money... we asked but was told its more than my jobs worth... there needs to be more flexibility for some discount... poor experience...

Kept me informed on delivery date,text me with time of delivery, and the men who brought it were professional and polite, when through how to use the chair, and ask me if there was anything else I needed to know, Brilliant they were

Service Experience
Staff ( Natalie and Manager)made us feel very welcoming and asked what we were looking for. Showed us around the store, found what we were looking for sat us down and went through everything including the price, delivery and maintenance. We were very happy and paid.
We were very satisfied we the level of service.

Natalie was very helpful and knowledgeable and honest

Sales staff very helpful and clearly explained the manufacturing and delivery times we could expect.

Delivered on time. Everything was spot on. All rubbish removed. Very comfy sofa! Thank you.

Absolutely rubbish service re the delivery. We were sent a message the afternoon before to say the sofas would be delivered between 10am & 3pm which wasn't ideal as we were told when we ordered the sofas from Samina at your Preston store it would be a 2hr slot then on the day we would receive a message with a half hour delivery time. Well this did happen on Wednesday am, we thought great as I have an 92year old mum who isn't well and we had to go to see her. Then we got a further 4 messages pushing our time slot on to between 2.30 & 3pm. We contacted the Preston store as we had seen on the message the delivery van was in Eccleston, minutes away from Rufford, why not come to Rufford? The next message we saw the van in Fazackerly, Liverpool!!!!! You need to get somebody in the warehouse who can organise deliveries properly. We spent £4,500 on these sofas, ok not the most expensive but we expected a much better service. When we placed the order we asked for a printed copy only to be told the printer wasn't working and was asked "do you have a printer at home to do it yourself"!!!!!
As far as your delivery guys go they were excellent, but we are sure they must get alot of flack from customers and that isn't fair on them

Must say DFS have a great delivery service.

I was advised of a time slot and received a call to say they were on their way within that slot. The men were friendly and efficient. Lovely sofa too.