Absolutely rubbish service re the delivery. We were sent a message the afternoon before to say the sofas would be delivered between 10am & 3pm which wasn't ideal as we were told when we ordered the sofas from Samina at your Preston store it would be a 2hr slot then on the day we would receive a message with a half hour delivery time. Well this did happen on Wednesday am, we thought great as I have an 92year old mum who isn't well and we had to go to see her. Then we got a further 4 messages pushing our time slot on to between 2.30 & 3pm. We contacted the Preston store as we had seen on the message the delivery van was in Eccleston, minutes away from Rufford, why not come to Rufford? The next message we saw the van in Fazackerly, Liverpool!!!!! You need to get somebody in the warehouse who can organise deliveries properly. We spent £4,500 on these sofas, ok not the most expensive but we expected a much better service. When we placed the order we asked for a printed copy only to be told the printer wasn't working and was asked "do you have a printer at home to do it yourself"!!!!!
As far as your delivery guys go they were excellent, but we are sure they must get alot of flack from customers and that isn't fair on them

Must say DFS have a great delivery service.

I was advised of a time slot and received a call to say they were on their way within that slot. The men were friendly and efficient. Lovely sofa too.

Arrived earlier than expected. 2 very polite gentleman, delivered and constructed onsite. All good.

Your company made buying a new sofa so easy
one trip to your store was all I needed I enjoyed the experience no pushy salesman just there to answer my questions when I needed them to .I chose a Leather sofa which was delivered on the date given and regular messages telling me when it would arrive. What a great company Thankyou

From buying in store to the date of delivery the staff were professional respectful and accommodating the delivery went without a hitch lovely guys a credit to the company from start to finish would highly recommend

Lovely selection. Friendly staff

We were welcomed by Alison, who explained how everything worked at Poltrone Sofa. The huge range of sofas, colours and fabrics was a little overwhelming at first, but Alison was fantastic. She answered all our questions, helped us narrow down the options and, most importantly, gave us the time and space to look around without any pressure or sales pitch. We really appreciated that approach.

We explained that we were planning to visit a few other furniture stores before making a decision, and Alison completely understood. She even encouraged us to make sure we found the right sofa for us, which made us feel even more confident in the service we were receiving.

After looking elsewhere, nothing came close to the quality, style and value we had seen at Poltrone Sofa, so we returned and asked for Alison again. The purchase was quick, straightforward and completely stress-free.

Alison was friendly, knowledgeable, professional and genuinely helpful throughout. If you value excellent customer service without feeling pressured, we’d highly recommend asking for Alison.

We are awaiting the arrival of our settee so can’t comment on the delivery or actual product yet.

The settees arrived with 2 very experienced men unfortunately the seat of the settee is shorter than I thought and the back is harder than I realised but it is quite comfortable

Great service ,great deluvery happy all round

Very polite guys and they had my furniture in my property asap. My wife is disabled and they made sure they had time for her and they had time for a talk.

Great service all round ,shop staff fantastic. Delivery Great, kept informed all through Delivery ,friendly team who set up the furniture.

From going into the show room, speaking to customer services to the delivery the experience with Polyronesofa has been excellent.

The staff are very informative and friendly.

Guys delivering were on time & appreciated the specialist care needed delivering to my sister in law's specialist accomodation. Thank you all

Sales staff at Preston (Donna L.) were brilliant, polite and courteous.
Our new 3 piece suite looks amazing, Excellent Quality, and the delivery men were a pleasure to have in our home.
The only downside was waiting 15 weeks for delivery, but well worth the wait. Highly recommended.

The Salesman was very good and helpful. The shop very clean and the layout if the furniture is great.

Great service..turned up on time & unpacked my settee & brought it in...they even took all the packageing with them.

There was a warm welcome and provision of cool water with an offer of tea or coffee. After an explanation of how the store was laid out we were left to browse. The staff were most helpful and not overbearing.

A lady called Alison at the store on the docks at Preston, was very patient with us and very helpful. Lovely lady

Good service and very polite behaviour and good explanation.