The 5 stars is for our interaction with the staff at the Scunthorpe store. Very helpful & knowledge. Great service. However, I would not give the experience we had on the website anything more tha... See more
Location
Switch locationLakeside Retail Park, Lakeside Parkway, DN16 3UA Scunthorpe, North Lincolnshire,, GB
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See what reviewers are saying
The staff in the shop were very pleasant and helpful. When the suites were delivered one settee had a dirty mark on it that the driver pointed out and he made an attempt to clean it.The process for... See more
Company replied
It is hard to give a detailed review as our order is not due until early October when are visit to the Scunthorpe store was on the 3rd July. We were looking to replace a leather suite. The store was... See more
Great service throughout from the store purchase to delivery. Store staff friendly, knowledgeable and helpful. Not a high pressure experience at all. Kept informed at every stage and my sofa was de... See more
Company details
About poltronesofà - Scunthorpe
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Lakeside Retail Park, Lakeside Parkway, DN16 3UA, Scunthorpe, North Lincolnshire,, United Kingdom
- 01724 290910
4.6
Excellent
804 reviews
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Wow what can I say fantastic service…
Wow what can I say fantastic service delivery guys went way out of their way to deliver had to negotiate tricky door ways. Two very smiley gents nothing to much trouble. 100% brilliant, would recommend 👌 👏
August 9, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The salesman Jack was helpful polite…
The salesman Jack was helpful polite and friendly but not pushy in anyway, He made the experience easy.
July 31, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
All good from the start
Great delivery tracking, great delivery team all good from the start
July 20, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Amazing service
Tom and Aaron
Two of the best and most efficient delivery guys, the just cracked on and installed the sofas in no time at all. Totally a credit to SCS
July 20, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff were helpful
The staff were helpful. They let me browse with no hassle for a sale. A good experience.
July 17, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service and freindly heloful staff
Welcoming staff, not too pushy, gave good information on products
July 9, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thrilled with my beautiful new sofas
Thrilled with my beautiful new sofas
Excellent service from store to delivery.
The delivery guys did an amazing job of getting 2 very large sofas into my lounge.
No fuss, or damage, just very, polite, capable, professional service. They placed the sofas where I wanted them removed all packaging and took it away with them.
Zach, Craig and team are brilliant
Thank you so much.
July 16, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very good service and lovely furniture
We were not hassled by anyone and allowed to wander round the store testing out the comfort of the sofas and chairs. The person that helped us after we chose our purchase was very helpful and explained what would happen regarding delivery etc. Very pleased with the good service
July 5, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
2 really great guys excellent service
2 really great guys excellent service
July 9, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Happy customer
The sales people very good helped us choose a three-piece week and then left us to discuss it to get comfortable in it they was not hanging around over us very relaxing and good.l
July 7, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service and quality products
Excellent showroom hospitality and time to try and select correct sofa/chair. Power recline LaZboy leather sofa and chair delivered and set up today. Crew put down carpet protection, kept us informed prior to delivery and met estimated time slot, installed as requested and demo'd everything. Polite, clean and efficient. 10-year guarantee, good value for high quality.
July 6, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ask questions about all the extras.
The customer service was very good and the description of the item purchased was excellent. The reason only three stars was given was that after the price was quoted we were told of protections and care packages and warranties that we found out later that they had a cost associated with them. It appeared as though they came free with the purchase but not so. This wasn't made clear at the time of purchase - realized this at the receipt of the sales order by e-mail. When purchasing ask what the cost is for the extras the salesman if quoting.
June 28, 2024
Reply from poltronesofà - Scunthorpe
Good Afternoon Valerie,
Hope you are well? Thank you for taking the time on leaving us a 3* review today.
I am very happy to hear you were happy with the overall customer service provide by the team at the store. however I am sorry to hear you were not informed of the extra charges of the extra services added to your overall bill.
We always open to any feedback giving so we can improve on our service moving forward, so I am happy to send this as feedback to the relevant team involved but please accept our deepest apology for this.
If you require any further assistance or you feel you want these extra warranty's removed with the lack of communication giving. Please contact our customer support team on 0191 731 3300.
Kind Regards,
Kayleigh
Customer Experience | ScS
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The assistant helped me to choose the…
The assistant helped me to choose the chairs I wanted and explained every thing to me about the way the chairs worked
June 30, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great service
Well explained
Well explained all aspect of our choice
Gave us space to talk alone
June 16, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The delivery service from SCS is…. JOE AND MARK
The delivery service from SCS is brilliant, you get a message when it will be delivered, then another nearer the time with a rough time slot, then a message on the day of delivery with a more accurate time slot along with tracking map and then a lovely phone call from the driver to say they won’t be long. Our delivery men were Joe and Mark, lovely guys, they respectfully carried the furniture into the area we needed it in, and assembled the sofa perfectly! They had a chat and a laugh whilst with us which goes a long way nowadays. Lovely men and a pleasure to meet them. Highly recommend this service
June 22, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Zach & Craig SCS
Zach & Craig, we’re professional pleasant and very helpful. Understanding towards our autistic service users as change can have an impact. Received a call to give an expected time of delivery and arrived On time. Thankyou 👍👍👍👍
June 22, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Visited the Scunthoroe SCS store
Visited the Scunthoroe SCS store. Jack offered help but at the time was just browsing but he gave good pointers. Went back later that day and decided to buy a 3 piece suite. Jack completed the transaction. He was very clear explaining our options and the process. Could not have asked gor better assistance.
June 1, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We bought a sofa two chairs and a…
We bought a sofa two chairs and a carpet from your scunthorpe branch. Suzzane was great. She couldn't help us enough. She was very patient and had a wide knowledge of your products. She helped us bring samples of carpet to match the sofa. I would highly recommend her.
June 2, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great service, lovely sideboard, delivery charge is excessive £100 to deliver within 3 miles, so had to collect
May 30, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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