The 5 stars is for our interaction with the staff at the Scunthorpe store. Very helpful & knowledge. Great service. However, I would not give the experience we had on the website anything more tha... See more
Location
Switch locationLakeside Retail Park, Lakeside Parkway, DN16 3UA Scunthorpe, North Lincolnshire,, GB
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See what reviewers are saying
The staff in the shop were very pleasant and helpful. When the suites were delivered one settee had a dirty mark on it that the driver pointed out and he made an attempt to clean it.The process for... See more
Company replied
It is hard to give a detailed review as our order is not due until early October when are visit to the Scunthorpe store was on the 3rd July. We were looking to replace a leather suite. The store was... See more
Great service throughout from the store purchase to delivery. Store staff friendly, knowledgeable and helpful. Not a high pressure experience at all. Kept informed at every stage and my sofa was de... See more
Company details
About poltronesofà - Scunthorpe
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Lakeside Retail Park, Lakeside Parkway, DN16 3UA, Scunthorpe, North Lincolnshire,, United Kingdom
- 01724 290910
4.6
Excellent
804 reviews
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Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A non stressed experience
Great choice of recliners from various well known makers. A very knowledgeable and pleasant salesman who, without pressure, guided us to furniture that we were delighted to purchase.
May 18, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery men were friendly and efficient
Delivery men were friendly and efficient
May 21, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Long delivery
When placing the order in store it was straightforward and the staff were helpful. However I was told 8 weeks delivery which ended up being over 16 weeks. When the sofa arrived I was given a message to say it will be delivered on a certain day but hadn't received a time. This day went and I'd still heard nothing so had to go into store to query it, then was told the actual delivery date and emailed a time scale. When it was delivered Dean and Aaron were brilliant and had it in and built within half an hour and made sure it was as I wanted it.
May 11, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Good Morning,
I hope you are well and thank you for taking the time to leave us your 3* review.
We are very sorry that the timescale for your delivery was longer than initially estimated for and we apologise for any inconvenience that this may have caused you.
It is great to see that you found the team to be helpful on your visit to store and thank you also for the great feedback for our delivery crew on the day.
We are always aiming to provide our customers with a 5* experience and will ensure that your comments are received by our teams to help us improve.
Take care and have a lovely day.
Kind Regards
Lynsey
Customer Experience | ScS
Very pleasant lady made us welcome made…
Very pleasant lady made us welcome made us a coffee and left us to decide which sofa to get
May 15, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Can't fault SCS.
Well manerd assistant.did try to sell us what we didn't want very helpful this is the 3rd suite that we.have price from SCS.would recommend them to anyone.
May 7, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The delivery of our suite was done by Chris and Mark
The delivery of our suite was done by Chris and Mark who text and called to give us 30 mins notice of delivery and were true to their word. They were very polite and took great care in bringing it in and setting it up. We couldn't have asked for anything better. Many thanks!
May 15, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Positive experience, love our new sofas!
From start to finish all staff from in store to delivery were very friendly and helpful. No complaints at all. Prompt and professional delivery and great blokes Tom and Steve!
May 14, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Upset customer!Was never told that the 5 year…
Was never told that the 5 year warranty, care kit and gliders were extra or how much they were. He did talk about them but never mentioned a price so we assumed they were all in. Was never shown any paperwork or what he was doing on computer. I’m a trusting person so when I was asked to sign I did. It was only when I got home and looked at the email I’d been sent I realised I’d been charged over £300 for extras which I was never asked if I wanted and would not have had if I’d known they weren’t included in the price of the sofa. It also said I’d read and agreed to terms and conditions which I’d never been shown. Very misleading and dodgy salesmanship and I would never use or recommend scs to anyone. Totally disgusted and annoyed by the whole experience 😡
April 30, 2024
Reply from poltronesofà - Scunthorpe
Good Morning,
I hope you are well and thank you for your review.
I am very sorry to see that you were not aware of the extra charges that came with your order. I have set a call back for the store to contact you in regards to this.
However, if you have any questions, please don't hesitate to reach out on 0191 731 3300.
Kind Regards
Tegan
Customer Experience | ScS
Scs del
My scs delivery came on the day & time when it was supposed too . I was emailed & text like they said they would . On the day i was phoned to give me an exact time .The two gentlemen Joe & mark were very polite & talked me through what they were doing . A very pleasant delivery .
May 7, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
It was wonderful to get a coffee when…
It was wonderful to get a coffee when we walked in and the salesman was very patient, can’t wait to get our new sofas
April 29, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent custoer service
Spoke to Liam when I first visited. He was very helpful and explained that I could book an appointment on line if I wished to visit again to view the item. Very professional, friendly, knowledgeable and welcoming
April 28, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The friendly service we received from…Liam
The friendly service we received from the sales person. Nothing was too much trouble. Every question we asked was answered and explained in full detail. The sales person was very friendly and very polite and talked us through all of our options. He even made us a really nice cup of coffee whilst we browsed. All in all he provided an excellent service. Will definitely shop here again. 😊
April 28, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Excellent service, very professional really pleased with the end result. Would definitely recommend
April 27, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very knowledgeable staff who were…
Very knowledgeable staff who were extremely helpful on answering all of our questions. A pleasant experience from start to finish.
April 15, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Martin was so helpful and patient
Martin was so helpful and patient, explaining everything we needed to know about the suite we chose and then also while I decided which carpet I liked, a good shopping experience
April 13, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Missold a product !
We bought a sofa bed after sitting on a very firm but comfortable one in the showroom. We bought this in January as my husband was very poorly and having lots of tests on his back , so needed the right sofa to fit his needs.
The one we received was no where near as firm as the showroom and after only a month we feel we are practically sitting on the floor.
After complaining and having a technician out we received an email saying there was nothing wrong and the foam in the cushions is the same as the showroom, which it clearly is not !
Under the consumers act 2015 we are taking this further. Do not buy from this company !!!!
March 8, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Good Morning,
Hope your well? Thank you for taking the time on leaving us a 1* review today.
I am sorry to hear you have been having multiple concerns with your furniture and that the outcome to the technicians visit was not as expected after this was completed, I completely understand how frustrating this must be.
Please accept our apologies for any inconvenience this may have caused you, for us to looking into this further for you, Please can you take a screenshot of your review and send this to socialmedia@scs.co.uk.
Alternatively you can call our customer support centre on 0191 731 3300
Kind Regards
Kayleigh
Customer Experience | ScS
Great delivery service
We had our new suite delivered today from SCS. Aaron and Todd were excellent. Great service, respected our property and made sure we were happy before they left. We have had a great service from SCS from going into the store to buy the suite, right up to the delivery today. I would definitely use SCS again
April 16, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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