poltronesofà - Slough Reviews 

1,124
TrustScore 4.5 out of 5

4.5

Unit 2C Slough Retail Park, Twinches Lane, SL1 5AD Slough, Berkshire,, GB


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Rated 5 out of 5 stars

From start to finish everything was great the delivery guys were really good quick done a great job service was outstanding highly recommended.

Rated 5 out of 5 stars

From the moment we walked in we was greeted respectfully by the sales team but then left to our own devices to look around until we found what we liked & had questions to ask. The sales person answere... See more

Rated 5 out of 5 stars

Everything from the choosing of the sofa (very difficult because of so much choice) to the delivery by 2 incredibly fast and helpful boys, was exemplary - I can highly recommend this company and the s... See more

Rated 4 out of 5 stars

The delivery guys were very good they informed he when they were half an hour away. The bought in our sofas and assembled them With care. The only thing is that the ottoman was missing and the delive... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Slough

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 2C Slough Retail Park, Twinches Lane, SL1 5AD, Slough, Berkshire,, United Kingdom

  • 01753 541586

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,124)

17,390 reviews in the last 12 months

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Rated 5 out of 5 stars

Of course

Of course! Here’s the English version of your feedback:

---

I would like to express my sincere thanks to the team at ScS Sofas for their outstanding customer service! From the moment I walked into the store, I was greeted with kindness, professionalism, and a genuine willingness to help. The staff were not only friendly but also incredibly knowledgeable – they provided me with all the information I needed, making the process of choosing the perfect sofa smooth and enjoyable.

I truly appreciate their dedication and patience – it’s clear they genuinely care about their customers. Thanks to them, I feel confident that I made the right choice. Thank you once again, and I wholeheartedly recommend ScS Sofas to anyone looking for quality furniture and exceptional service!

April 8, 2025
Rated 5 out of 5 stars

Personal reference code BAS-056-066

Personal reference code BAS - 056 - 066
The delivery drivers were incredibly efficient and couldn’t have been any more pleasant or helpful.
Thank you to them for all there help in delivering my sofas to me.

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

Very arrogant and agressive store…

Very arrogant and agressive store manager named Graham.
Unfortunately we purchased the 3 seater sofa and an armchair before we experienced his awful attidude.
It left us with extremely bad feeling and we will never shop with ScS company again.

March 2, 2025
Unprompted review
poltronesofà - Slough logo

Reply from poltronesofà - Slough

Good Afternoon Reelika,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see that you had a negative experience in store. We value all of our customers and always aim to to provide an excellent service at all times.
Please accept my apologies that you were disappointed on your visit to store and we will ensure that your feedback is passed on to help us improve moving forward.

Kind Regards,
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

We brought sofa from SCS Slough

We brought sofa from SCS Slough, paid over £450 for insurance at the time. Sofa needs repairing and I have been calling SCS almost everyday, they don’t respond. I have emailed several times and they did not respond. I visited the store in Slough and they advised me on keep trying to reach them. This is wasting time and go around in circles. Customer service is appalling never experienced this with other stores.

December 5, 2024
Unprompted review
poltronesofà - Slough logo

Reply from poltronesofà - Slough

Hello Kam,

I hope you are well and thank you for taking the time to leave us your review.
I can completely understand your frustration with the lack of response to your repair request and apologise that you do have these concerns with your furniture.

So that we can assist further, please send us a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Excellent Service received from Slough ScS Branch

We only went into Slough ScS to ask directions and ended up buying a settee LOL, only joking. We were shopping for a new settee, our current settee was 25 years old, so we were looking while the sales were on for a replacement, and ScS was our first shop we visited. From the moment we stepped in the store we were greeted by Shukry, he allowed us to browse the shop without any pressure. We liked a display leather 3 seater recliner and chair, it was at this point we were introduced to Graham, Branch Manger, excellent service, we negotiated a price and had delivery 3 days later. We would certainly recommend Slough ScS, Excellent staff, Excellent Management and Excellent service, quality and value for money, Thank you.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Andrew in Slough store was excellent very helpful and not pushy. Good range of furniture and ordering went very smoothly very impressed,a delivery was on 28th which again was very good exact time and the two men were very helpful and efficient

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery staff

Very quick and efficient delivery service, very helpful and knowledgable staff within store

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Painless delivery by Ethan and Joe

Delivery was painless by Ethan and Joe…
Sofa and armchair delivered with care and respect for my property.
Installation was quick even after I asked to see how to dissemble them myself should I need to move them to another room…even showed me the fire certificate under the sofa & chair.
All covers and packaging taken away.
Great job guys👏👏👏

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would.

If I could give zero stars I would.
Lies lies and more
Lies. Promised a sofa would be delivered within 3 weeks, and yet here we are waiting for it still after 8 weeks and no sign of Delivery anytime soon.

January 13, 2025
poltronesofà - Slough logo

Reply from poltronesofà - Slough

Good Morning Yasmin,

Thank you for taking the time to leave us your review, I hope you are well.

I have taken a look over your order and can advise that we are expecting your furniture to arrive at our Distribution Centre on 07/03/25.
Our bookings team will contact you once this is ready for delivery with the first available delivery date.

We do advise that the date provided on your order document is an estimate and not a confirmed delivery date however I apologise sincerely that this is later than you may have hoped for.

Take care and we look forward to speaking with you soon.

Kind Regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

The salesman Shabaz was very pleasant….

The salesman Shabaz was very pleasant honest and very very helpful let me choose without putting pressure which some salesman do that made me return and choose extra furniture the manager of the store was also excellent definitely would recommend to my family and friends

January 16, 2025
Rated 5 out of 5 stars

Great service

We were made very welcome when entering the showrooms where we were greeted by Anfaz who was very professional and knowledgeable nothing was too much trouble for him he showed us s number of suites that would suit our needs his patience was rewarded by the sale of a suite of furniture which we were very comfortable purchasing

January 21, 2025

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