Overall experience was positive. We visited a showroom and had a very helpful sales person that worked with my indecisive decisions on colour. The furniture was able to also be delivered in advance of the scheduled timeframe. The team that delivered were very professional and took care, it is a small room and space to get the furniture into.

Overall positive experience and I would recommend SCS. However they are changing the sofa's that they are stocking and the newer furniture is not our taste.

Salesperson was a really lovely chap never pushy and easy to talk to informative, helpful

The men were extremely efficient, friendly and assembled my sofas in no time at all. Excellent service Marchin and Nev!

Product’s excellent quality, staff not completely in your face but very professional when needed. With these two things in place we knew it was the place to buy from.

Helpful, attentive and knowledgable staff throughout with a seamless experience of purchasing further units to match our existing lounge furniture. Big thanks to Shabaz for supporting and helping throughout the process. Highly recommend this team for your next furniture purchase.

Awful after service. Wait time is over 3 hours to speak to anyone. No updates on order. Online track my order does not work. Having huge regrets fir placing order

Pawel and Avek delivered my sofa in time - both were courteous. Thank you both. They deserve Christmas bonus.

*****DO NOT USE SCS - LIARS!!!! ******

I placed an order on 5th October and was provided a delivery time of mid-November so in plenty of time for Christmas. I recieved no contact from SCS aside from they were having issues with their booking system and order was delayed. Since then we have tried to contact them on numerous occassions and have been held in 1 hour plus queues on the phone with no answers apart from your order will be arriving in the warehouse on the 20th December and to call back then to arrange delivery before Chrstmas. After being told that yesterday we received an email 10 minutes later saying the sofa will not arrive till late January??!! We have spoken with SCS this morning and again have heard conflicting stories i.e. our sofa is coming from overseas hence the delay and after pushing on this knowing it wasn't true then being told that the sofa is stuck in a warehouse in Ashfield, Kent and the reason for the delay is that "loads" have been cancelled and transport cannot be arranged which is obviously unacceptable in light of the previous conversations we have had and consistently being told that the furniture will arrive before Christmas. We have of course tried to reach out to the store as well only to be told they are looking into and esculating yet nothing back basically no after care service at all and just being fobbed off...companies should not get away with this sort of service

We do not yet have our sofa!!
Staff in store fab so they get the 3 stars - can’t give 5 as we haven’t had a delivery.

Was very nice friendly imformative, not pushing. Used SCS before. Will use SCS again and recomend

Very pleasent staff, gave us plenty of time to discuss between ourselves

Only reason why it's getting two stars is based on the service we received in store. After that it went all down hill.

Delivery was due to be scheduled for 26th Nov..received a text message from SCS saying this. On the day received a call to say there on their way..noone arrived.

Called customer services and placed in a call back qué, recieved a call the next day. In the meantime I spoke with the store who confirmed due to IT issues alot of the delivery slots were messed up. (Although I had received confirmation that it would be delivered on the 26th and also a call in the morning that they were on the way)

Spoke to customer services who arranged delivery for the next possible day. Still no confirmation. Been trying to get hold of SCS. Store manager helpful but can only say what's on the system which is delivered 2 weeks ago?? Customer services line is a joke to get through.

Placed order of sofa in July.

Purchased a sofa, storage box and separate chair.
Good quality products, comfy and chic.
There were issues with communication after purchase and prior to delivery. They were very hard to get hold of either via email, phone, website or chatbot.
Had to go back through store manager Graham to get any sort of info regarding delivery or updates of delivery times.
Delivery itself (once confirmed), was on time and the crew were quick with assembly and installation.

Still waiting for our sofa.
Order a powered recliner sofa in late of August with a delivery date of October 11 which late on delayed to November 18 and no further updates are provided. We emailed the store and they said that store have limited information therefore contact the headoffice which was like a brick of wall for us. We've send emails asking for updates to which we had no reply and, called and always get the same response that 'the furniture will arrive in a couple of days'.

It's been over 3 months since our order was placed. We feel like we've been scammed.

Came in to look at sofa beds, SCS was one of the few stores I was visiting. Half the reason I returned to purchase a sofa bed was because of how professional Andrew was. Everything explained well, understood exactly what I was looking for, and all questions answered. SCS had a better range compared to competitor shops. Looking forward to getting my new sofa!

The delivery service by Salman and Mansoor of Taha Removals was exemplary. They went over and above as they had some difficulty manouvering the stairwell but they managed to do the job. I would not hesitate to recommend their services.

Also after some initial misinformation from SCS they did notify me a couple of days before with estimated delivery and confirmed the day before and also was able to track delivery on the day.

Very punctual delivery & kept informed
Polite driver
Very good delivery

The staff are amazing and have a great set where they try point you in the right direction then let you browse until you are ready. Every other shop swarm you and it's off putting. This was a unique experience and I highly recommend using SCS slough if you are looking for a new sofa. Also would like to mention Graham who dealt with our purchase and was so friendly and just made the whole experience great.

Promised delivery of layzee boys sofa within 4 weeks.. now 11 weeks later still nothing.

In response to the comment below by SCS team, we have requested for an update a few times and still nothing. The store manager said they don't have any idea about deliveries they only sell things.. the head office was last contacted on 5th November.. its 12th today.

Adie came with a beautiful smile on his face.
Both Adie and Azza were efficient and quick and finished their job with perfection.