We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered. The two young men were very pleasant, respectful and profess... See more
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Excellent service at the Southshields store. I was un decided on which sofa I preferred so visited twice. I was helped by same colleague Russell who gave me great advise on the size of sofa and th... See more
Delivered with care, looked after the property, gave a demo how to use the rise and recline. Very satisfied with purchase.
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... See more
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Company details
About Poltronesofa - South Shields
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company

Contact info
Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, United Kingdom
- 0191 731 3300
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Delivered with care
Delivered with care, looked after the property, gave a demo how to use the rise and recline. Very satisfied with purchase.
EXCELLENT PROFESSIONAL SERVICE
We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered.
The two young men were very pleasant, respectful and professional too when entering our home and putting the suite together, they tidied everything up and took all the packaging away.
Looked after very well by Daniela.
Looked after very well by Daniela.
Got very good service after the sale when we realised we had made a mistake re the product size
BUYING MY SOFA
ON THE DAY I VISITED YOUR SHOWROOM I FOUND JUST WHAT I WANTED . MY DOFA WAS ON SALE AND I PURCHASED IT WITHIN 20MINS. DELIVERY WAS ARRANGE FOR 48hrs .
SATISFIED CUSTOMER
Super Sofa Sale
The member of staff who took are order was very helpful and polite. Ordering a new sofa was quick and easy.
The entire process was smooth
The entire process was smooth. The staff were pleasant and helpful. The delivery team was was great. My sofa was delivered and assembled with care.
Excellent service at the Southshields …
Excellent service at the Southshields store. I was un decided on which sofa I preferred so visited twice.
I was helped by same colleague Russell who gave me great advise on the size of sofa and the measurements I had. I'm one Happy Customer Thank you to Russell ,will definitely recommend the Store.
Great customer service in store from…
Great customer service in store from Danielle, SCS kept in contact re delivery and delivery guys were brilliant
The deliery tean were friendy and…
The deliery tean were friendy and polite and handled with care they got the jon done clean and tidy
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Cable missing for my reclining sofa
I bought the sofa from ScS South Shields branch. This was a reclining sofa. However, upon delivery, we noticed that the main cable was missing. It has been two months and despite ringing them they have not sent the vital cable to connect the sofa to the mains as without it we can not operate the reclining element of the sofa. This has been an extremely disappointing experience.

Reply from Poltronesofa - South Shields
Men took door off with no moaning…
Men took door off with no moaning brought sofa in dead polite no messing about 5*
From the kindness,information,help at…
From the kindness,information,help at the store,to the delivery was 10/10 service,the delivery gentleman,were on time,helpful,well mannered.They completed the delivery,the assembly of the sofas,even positioned them,took all packaging away,SCS delivery service is worth paying for, it’s all excellent customer services.
Very friendly and professional
The 2 lads that delivered were very…
The 2 lads that delivered were very accommodating and did really well getting the furniture into the house.
Fantastic service
Fantastic delivery the 2 men were lovely! Assembled everything even put the little cushions on nicely for us, they took all of the rubbish away with them and they were both friendly and chatty
Great service
From purchasing our suite to receiving it today the service has been excellent. The gentleman who served us in store was friendly and professional and got us the best deal he could for the suite we wanted. The other staff members were also very nice too.
The delivery today was quick and efficient and the guys did a fantastic job. They were also very professional yet friendly. They took all the packaging away and ensured our suite was all set up and good to go before leaving.
The automated service was great too and kept us fully informed as to when we could expect the delivery as well as receiving a call from the courier an hour before. It was even a couple of days earlier than we originally expected which was a nice little bonus.
The van drivers were on time
The van drivers were on time, and gave me an update when they would arrive at my address. They were very polite when they arrived, and cleared all the packaging when they unwrapped the sofa. Overall a great company to do business with, and the sales team were very helpful and polite at the shop too and helped me decide which sofa was the best for me.
recieved my 3 seater coner sofa today
recieved my 3 seater coner sofa today , really happy ,it’s huge . thumbs up to the delivery team
Absolutely shocking paid the insurance…
Absolutely shocking paid the insurance and nothing is covered it’s absolute joke this company

Reply from Poltronesofa - South Shields
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