Poltronesofa - South Shields Reviews 718

TrustScore 4.5 out of 5

4.7

Crossgate, 0, NE33 5QX South Shields, Tyne and Wear,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered. The two young men were very pleasant, respectful and profess... See more

Rated 5 out of 5 stars

Excellent service at the Southshields store. I was un decided on which sofa I preferred so visited twice. I was helped by same colleague Russell who gave me great advise on the size of sofa and th... See more

Rated 5 out of 5 stars

Delivered with care, looked after the property, gave a demo how to use the rise and recline. Very satisfied with purchase.

Rated 5 out of 5 stars

Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... See more

Company replied


Company details

  1. Furniture Store

About Poltronesofa - South Shields

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

718 reviews

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1-star

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Rated 5 out of 5 stars

EXCELLENT PROFESSIONAL SERVICE

We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered.
The two young men were very pleasant, respectful and professional too when entering our home and putting the suite together, they tidied everything up and took all the packaging away.

May 22, 2026
Rated 5 out of 5 stars

BUYING MY SOFA

ON THE DAY I VISITED YOUR SHOWROOM I FOUND JUST WHAT I WANTED . MY DOFA WAS ON SALE AND I PURCHASED IT WITHIN 20MINS. DELIVERY WAS ARRANGE FOR 48hrs .
SATISFIED CUSTOMER

April 26, 2026
Rated 5 out of 5 stars

Super Sofa Sale

The member of staff who took are order was very helpful and polite. Ordering a new sofa was quick and easy.

April 28, 2026
Rated 5 out of 5 stars

Excellent service at the Southshields …

Excellent service at the Southshields store. I was un decided on which sofa I preferred so visited twice.
I was helped by same colleague Russell who gave me great advise on the size of sofa and the measurements I had. I'm one Happy Customer Thank you to Russell ,will definitely recommend the Store.

April 26, 2026
Rated 1 out of 5 stars

Cable missing for my reclining sofa

I bought the sofa from ScS South Shields branch. This was a reclining sofa. However, upon delivery, we noticed that the main cable was missing. It has been two months and despite ringing them they have not sent the vital cable to connect the sofa to the mains as without it we can not operate the reclining element of the sofa. This has been an extremely disappointing experience.

January 20, 2026
Unprompted review
Poltronesofa - South Shields logo

Reply from Poltronesofa - South Shields

Good Morning Padma,

Thank you for taking the time to leave us your review, I hope you are well.

First of all I apologise that your furniture arrived without the correct cables required to operate.
I can completely understand how disappointing this must have been for you and apologise that you have not received an update.

So that we can assist further, please send a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

From the kindness,information,help at…

From the kindness,information,help at the store,to the delivery was 10/10 service,the delivery gentleman,were on time,helpful,well mannered.They completed the delivery,the assembly of the sofas,even positioned them,took all packaging away,SCS delivery service is worth paying for, it’s all excellent customer services.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic delivery the 2 men were lovely! Assembled everything even put the little cushions on nicely for us, they took all of the rubbish away with them and they were both friendly and chatty

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

From purchasing our suite to receiving it today the service has been excellent. The gentleman who served us in store was friendly and professional and got us the best deal he could for the suite we wanted. The other staff members were also very nice too.
The delivery today was quick and efficient and the guys did a fantastic job. They were also very professional yet friendly. They took all the packaging away and ensured our suite was all set up and good to go before leaving.
The automated service was great too and kept us fully informed as to when we could expect the delivery as well as receiving a call from the courier an hour before. It was even a couple of days earlier than we originally expected which was a nice little bonus.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

The van drivers were on time

The van drivers were on time, and gave me an update when they would arrive at my address. They were very polite when they arrived, and cleared all the packaging when they unwrapped the sofa. Overall a great company to do business with, and the sales team were very helpful and polite at the shop too and helped me decide which sofa was the best for me.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking paid the insurance…

Absolutely shocking paid the insurance and nothing is covered it’s absolute joke this company

August 22, 2025
Unprompted review
Poltronesofa - South Shields logo

Reply from Poltronesofa - South Shields

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have rated us as 1* on this occasion.
The insurance policy is provided by Castelan who will provide you with the insurance certificate following delivery of your furniture.

This will confirm what is covered under the policy, along with their terms and conditions, and offers a cancellation period should this not meet your requirements.

Should you require any further help then please feel free to contact us on 0191 7313300 or email us at socialmedia@scs.co.uk.

Kind Regards,
ScS Social Media Team

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