Sofa & chair where delivered 30 minutes earlier than was stated in the email. The men were professional and friendly. There were no issues putting the items together. Great experience. The sofa & c... See more
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Service on purchase was ok, needed to find someone despite having spent 10 minutes looking about the shop. Deliver service was excellent. The guys were friendly and helpful making sure furniture was w... See more
Company replied
We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered. The two young men were very pleasant, respectful and profess... See more
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... See more
Company replied
Company details
About poltronesofà - South Shields
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
731 reviews
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The staff were so helpful and…
The staff were so helpful and knowledgeable in helping us to select our sofas
January 13, 2025
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery guys were fantastic!
Delivery guys were fantastic, happy and efficient. They took care in my home and set up my new settees the way I wanted. Couldn't praise them enough! My settees are comfortable and look great! Great service start to finish, I would recommend SCS everytime!
January 10, 2025
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Got giving wrong date for sofa so now…
Got giving wrong date for sofa so now without sofa for Christmas
December 3, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Jake and Craig were two good lads…
Jake and Craig were two good lads delivered sofa and removed all packages and places them in there right places,very polit and helpful.thankyou.
December 13, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Choosing New Sofa
I haven't received my sofa yet but when I visited the showroom initially I was looked after by Carol who was very easy to talk to and helped me in choosing my new sofa. All good so far.
November 26, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service from all involved
Excellent service from all involved
November 14, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sean and Paul provided a first class service.
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete the delivery.
The suite (a three seat and two seat sofa) was extremely well packaged on the lorry and the lads removed all the packaging, taking it away with them. Whilst carrying the furniture, each piece was covered in a protective blanket to mitigate any damage during transfer. In all, a first class service.
November 2, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery people where very good and…
Delivery people where very good and helpful
November 2, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great job Bobby and Kai
Bobby &kai were fantastic helping with my new furniture they do a excellent service
October 14, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brilliant service from ordering to…
Brilliant service from ordering to delivery. Only took a few weeks. Store staff were very helpful and couldn't fault delivery team. Amazing service
October 8, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great communication about all aspects…
Great communication about all aspects of our order especially delivery. Very impressed with the standard of service from ordering our sofa to delivery.
October 5, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady was really helpful and…
The lady was really helpful and friendly
However I didn’t like the fact she included the price of the insurance in the price ,, I felt she should have offered the insurance not just presumed we wanted it ,, which we didn’t
September 18, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
John and Craig were very punctual Asked…
John and Craig were very punctual Asked where the furniture was to be placed,a bit of an obstacle course for them but happy to place the furniture.They we’re very pleasant young men and did a great job,Thanks lads.
September 20, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Scs delivery
What a great pair of lads who delivered my settee today..
Top notch service.. thank you
September 12, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Russ
Russ was warm friendly & very knowledgeable, his advice was welcome never pushy, allowed me the time to contemplate on my choice. I had a pleasant enjoyable time in SCS.
September 10, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery
The Delivery was perfect the two lads Steve and Craig were absolutely brilliant very decent young men
September 10, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer experience all round…
Great customer experience all round from Russ in the South Shields show room giving us great advise with no pressure and friendly attitude to the delivery team who were friendly and professional
Great experience all round !! Will be purchasing again from SCS
September 6, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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