Sofa & chair where delivered 30 minutes earlier than was stated in the email. The men were professional and friendly. There were no issues putting the items together. Great experience. The sofa & c... See more
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Service on purchase was ok, needed to find someone despite having spent 10 minutes looking about the shop. Deliver service was excellent. The guys were friendly and helpful making sure furniture was w... See more
Company replied
We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered. The two young men were very pleasant, respectful and profess... See more
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... See more
Company replied
Company details
About poltronesofà - South Shields
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
731 reviews
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Excellent Experience
We were greeted by Danielle who was friendly and welcoming. We were given excellent advice about a particular item we were interested in. We retutned later that day and spoke to Russ and placed the order. Fantastic team - thank you
August 24, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Absolutely amazing staff so friendly…
Absolutely amazing staff so friendly and helpful ,also super knowledgeable about all the items in store ,I love buying local and the staff here remind me why ,cant wait for my new sofa to arrive 😀
August 22, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
In short, excellent service.
In short, excellent service. My wife and I were able to look at a range of suites with no pressured sales pitch. Russ answered all our questions and provided us with balanced advice. A good range of configuration options available within the suite design we were interested in and similarly, a range of various payment options.
August 7, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly sales people
July 30, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sales person
July 12, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff were friendly and very helpful…
Staff were friendly and very helpful answering any questions we had. Happy to support our local SCS.
July 27, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
THE PERFECT DELIVERY TEAM!
Our furniture was delivered by David Hagen and Stephen Ditch at the day/time stated in frequent updated text messages sent by SCS.
David and Stephen were amazing, very professional, friendly, polite and helpful at all times. They unpacked our furniture speedily and very carefully and even asked us where we’d like them placed in our lounge. I can’t remember having two delivery people who were as good at their jobs as these two men.
Thank you David and Stephen and thank you SCS for our beautiful new suite. We are completely satisfied and delighted. From first visiting the store to getting our suite delivered the service we received was first class!
July 23, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Greeted on entry ,left to look round…
Greeted on entry ,left to look round which was good as I didn't feel harassed.
Guy who dealt with me and my order was friendly,explained things very well.
July 14, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Quality sofas and service
Great service in store. Delivery lads Dalton and Steven were spot on.
July 18, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Got what we went for.
No pressure staff but on hand to guide and advise. Know all about foam quality now and realise you get what you pay for.
July 17, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful lady in store
Very helpful lady in store , not pushy at all like some sales people
July 15, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful
Went in to have a look at one sofa and left with a even better one and better deal too the guy who help us with everyone was Very helpfully and friendly
July 7, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very pleasant experience
Very pleasant experience, staff were more than helpful and very knowledgable. Shope was clean, well ordered and welcomming. Everything from ordereing to delivery ran smoothly and easily. Would recommend and shop there again.
July 7, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Got all information needed
June 30, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very polite lads set everything up…
Very polite lads set everything up right and explained everything nice and clear. Very pleased and impressed with our item .
July 5, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
5 star service
I ordered my sofas earlier in the year to be delivered in may, i rang up as couldn't accept delivery on the date i originally said, scs kept my sofas for a further 2 weeks until i was ready for delivery, Kai and Steven delivered my sofas this morning, they were polite and helpful and very friendly, it was a smooth process from start to finish, I was kept upto date regularly until they arrived at the property, if I could give more than 5 stars I would, I will definitely be ordering from scs in the future.
June 26, 2024
Unprompted review
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Lovely shop and very helpful staffnice and clean store
Great staff nice and clean store and good choice of sofas to choose from and very helpful
June 21, 2024
Reply from poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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