Sofa & chair where delivered 30 minutes earlier than was stated in the email. The men were professional and friendly. There were no issues putting the items together. Great experience. The sofa & c... See more
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Service on purchase was ok, needed to find someone despite having spent 10 minutes looking about the shop. Deliver service was excellent. The guys were friendly and helpful making sure furniture was w... See more
Company replied
We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered. The two young men were very pleasant, respectful and profess... See more
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... See more
Company replied
Company details
About poltronesofà - South Shields
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
731 reviews
Asks customers to review
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Great service
The whole buying experience was great - we were advised and helped at each step and didn't feel pressured at all at any point.
The lads who delivered were polite, efficient and extremely careful with all of our property. Thanks very much.
April 30, 2025
Unprompted review
Very nice lady in store
Very nice lady in store. Excellent advice. Very patient and helpful
April 25, 2025
Excellent service
Julie, the person who served us was very friendly and made the visit to the store enjoyable
April 25, 2025
Your member of staff was very polite…and very helpful
Your member of staff was very polite and helpful in letting me know about the offers on different suits and choices of colours and prices etc.
April 24, 2025
Knew what he was talking about
April 22, 2025
Unprompted review
South Shields branch staff very helpful…
South Shields branch staff very helpful .Chose a settee. Only objection is £120 delivery for one sofa. IT was free and I think so much is hard to justify.
April 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
EX DISPLAY DAMAGED SOFAS PASSING OFF AS NEW ?
Our new settee has arrived in a disgusting state . howeverthis is dealt with further forward it is unacceptable to deliver such a damaged product after waiting so long for delivery . Disgusting service wouldn't recommend. The products are clearly ex display we will contacting trading standards and providing them with all of the relevant evidence to support this. Totally unacceptable
SDC-353-
April 4, 2025
Unprompted review
Reply from poltronesofà - South Shields
Good Morning,
I hope you are well.
I am very sorry to hear that your furniture has been delivered damaged.
So we can assist you further please send a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.
Thank you
Lucy - SCS Social Media Team
Great Deal + Great Delivery Process…
Apart from the fact that I got a great deal on my ex-display sofa, the delivery process was fast and painless! I could track the delivery guys via the link sent to me and the guys called when they were ten minutes away - 👌.
March 25, 2025
Unprompted review
Sofa Delivery
Crew excellent. Very polite. Carried out delivery smoothly and efficiently
March 18, 2025
Unprompted review
CUSTOMER SERVICES ARE A JOKE !!!
I have been trying to contact this joke of a company for months now about my faulty sofa. Tried phoning, emailing even the clowns that respond to my trust pilot reviews ask me to contact them direct and still no reply.
DO NOT BUY FROM SCS - CUSTOMER SERVICES ARE NON EXISTENT !!!
I have opened a case with citizens advice against these fraudsters !!!!!
January 9, 2025
Unprompted review
Reply from poltronesofà - South Shields
Good Morning Jenn,
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience with your sofa and the difficulty you've had contacting us. We understand how frustrating this must be for you.
As your order details are not included I am unable to locate your email and take a look.
Please email socialmedia@scs.co.uk so that we can advise further.
Many thanks
ScS Social Media Team
Great service in store
Great service in store, very helpful staff. Delivery was very easy. Nice men who kept me updated with time slot.
March 11, 2025
Unprompted review
Brilliant service from start to finish
Delivery men were very friendly and provided a great service.
March 7, 2025
Unprompted review
Delivery guys were very pleasant and…
My Delivery guys Bobby and Kai were very pleasant and helpful, couldn't have asked for two nicer people to receive my new sofas from.
February 27, 2025
Unprompted review
3 piece suite
good efficient service .... rang us before delivery and 3 piece was delivered promptly and in good condition
December 6, 2024
Brilliant delivery.
Brilliant delivery guys who assessed entry, unpacked everything and placed the sofas where I wanted them. Very polite and genuinely great guys. Thanks.
February 14, 2025
Unprompted review
Top Notch Service from beginning to end.
From going in SCS , choosing a sofa and getting the delivery, the service was great. The delivery men Bobby and Kai rang 20 minutes before they were going to be at my home which was great. On delivery they were very professional, polite and helpful. They brought the sofa in , unpacked it and placed it where we wanted it. They explained about the sofa
and asked if we were happy with everything. (Top lads)
February 13, 2025
Unprompted review
Very helpful staff friendly and…
Very helpful staff friendly and knowledgeable and service with a smile great service
February 9, 2025
Kept well informed about when delivery…
Kept well informed about when delivery would be made on time with cheerful staff.Chair all set up and tested before leaving no complaints at all.
February 8, 2025
Unprompted review
Great professional delivery by the lads…
Great professional delivery by the lads yesterday. Top stuff thank you.
February 6, 2025
Unprompted review
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