Had large sofa bed suite delivered. Bit of a tight squeeze but the crew were determined to get it in and they succeeded. Weldone

Excellent service from Paul Flaherty in the Speke store. He quickly understood our mother's health issues and needs, and was so understanding. He gave sound advice and showed us the most suitable sofas, giving us time to talk and make decisions. The reason why I score a 4 and not a 5 is because his manager came over and took over, not understanding the full situation. We had made our decision but she continued to show us other options.
We knew what we wanted and we have now placed the order, with Paul's support.

Rude, unapproachable delivery drivers..
Everything was an effort to them.. complained from the start of delivery...
Asked to respect our home ! Point blank refusal... couldn't take shoes off, ie safety!! Although wearing trainers... no safety shoes...
Carried no shoe covers.. grumpy about having to carry sofas to lounge.. REALLY!!!
We had to provide floor covers..
Asked if they would check the mechanics where worked correctly...
Answer.... if you want... really... spent over £3000.00 on a sofa n chair.. I would expect a bit more customer care than we received tbh...
Such a shame... as the store gave a big hype in sales... very pleased with product... after care leaves a lot to be desired.

We love our new Ainsdale corner 5 seater suit with matching chair and storage foot stool.5***** Very comfortable 😁
Thank you to the two guys who delivered them and put them together .they worked really hard ....happy customers 😁😁 xxx 🛋️🛋️

The first delivery man who came wanted to take a photo of the entrance porch and then when he came into the hall told me that a hall cabinet must be moved for access. I had already made access easy as the 3 seater sofa had been removed through the same space. I also had sliders for the chest to be removed but he told me that they were not going to move it adding that they would have to leave the delivery at the front door. In the event the three men brought the chair in past the chest without difficulty
I had the impression from the start that he was looking for a reason to not deliver to my ground floor living room.

Absolutely disgusting been waiting since October for a footstool to be told delivery last week then to be guaranteed yesterday then told today waited all day and got a call to say it will be tomorrow so called again to the shop and Debbie assured me my delivery was 3 stops away and didn’t understand why we were told we are not getting a delivery today and guess what I’m still sat here waiting and no footstool I’m absolutely fuming as they don’t keep you updated and they even know my number and ignore it would not recommend this store at all disgraceful

Our experience with your delivery guys was second to none very professional

From the order of my sofas in the shop and it was Paul who I dealt with to the two lads who delivered them it was really first class, everything went as smoothly as it could. 👍

recliner not working on the couch?
please advise when someone can come out to repair

The delivery guys were really great, they had a cancellation on previous delivery so called us to check if they could deliver earlier than booked, which was fine with us! They were both very polite and efficiently unpacked and built our sofa up and removed all packaging.

Very polite sales and delivery teams who paid a lot of care and attention to us, and the delivery team set both sofas up in good time and were very respectful of our home. Instructions also given to us on maintenance and who to contact if any issues from both the sales and delivery teams. Thank you!

Terrible experience from start to finish.
Should have read the reviews on this site, so many negative ones.
How does this company survive!?

AVOID!

6th January 2026
Issue still not resolved
Don’t buy anything from SCS

Really quick and simple delivery, very happy thank you.

Very good delivery men cleared everything away and made sure we were happy with the product couldn’t do enough thank you x

I purchased a sofa in June this year, they delivered the wrong sofa and when I complained the accused me of returning to store and taking a photo of a different sofa even though the picture was date stamped. The manager was ruid and said it was the assistant responsibility to refund me. She also stated the assistant was under investigation. I have been trying to get a response from head office since September when it was delivered. But they have not acknowledged my letters

This company ripped my mother off. They took a thousand pounds deposit and delivered the wrong sofa. After going in the store and also someone coming out to check it was wrong they did nothing. So she is stuck with a sofa she didnt choose and a company blatantly refusing to pick up a sofa and deliver the one she wanted. The staff in store are so rude 😒

Care and respective delivered

The first delivery didn’t come so waited 2 weeks for the second delivery which did come 4and half hours late according to the tracker while waiting I ring the store several times with no answer the store manager text me to say I will ring you when I can I’m still waiting not a good service will not recommend to anyone

Great delivery guys were brill called 1hr before hand.then did a walk through to see where the sofa was going and took photos to make sure there was no damage .plus I am in a flat on the 3rd floor.set up sofa and dressed it and took away all the packaging thank you very much.

From in store, to delivery, everything was bang on! We were shown some lovely options for what we wanted, went home, had a thing then ordered online. Shortly after that we received a phonecall confirming our order and giving us an approximate lead time. We were allocated a delivery slot within that time and kept up to date regarding it's progress. The delivery guys put it where it was going and assembled it. They were very helpful and professional!

The sofa bed is great quality and very comfortable!