What a great Experience in Scs Speke. We were looking for a Sofa Bed with fast delivery and were so happy we came to Speke. Lisa was absolutely fantastic and helped us choose the perfect Sofa bed for our needs. We even managed to get two little clearance chairs for the Children which they are absolutely over the moon with. Thank you so much Lisa and Team xx

The whole experience was first class, extremely good technicians, made the whole delivery and setting up of the furniture a pleasure.
Very efficient and careful, would recommend to anyone

We visited the Speke store to look for a 2and 3 seater sofas we were helped by a lovely salesman called Paul very helpful and very pleasant explained everything to us very professional. Alan,Eileen

Stay so far away from this pile of shite company they supplied sofas unfit for purpose ridiculed with issues and just continue to lie through their teeth and implement there own made up laws.

In their own contract terms clause 9.2 to be precise it states:

9.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, or allow us to collect them from you. We will pay the costs of collection.

I've told SCS that I am fully rejecting the sofas they won't comply even though a full independent inspection report states they are not fit for purpose and a full refund upon collection should be issued this isn't happening so I told them I would deliver them back to the local store as per their own terms and conditions they have now threatened me telling me they will call the police on me if I attempt this though it's written in their own contract.

It will not discourage me as this is a civil matter and if your not going to remove your faulty goods from my home and issue a full refund then they will be sent back to the store they were purchased from as per your own terms and conditions you can bully as much as you want the more you do the more I have to go to media channels and news outlets as you are also causing a severely disabled person even more pain and suffering by having to sit on a collapsed sofa just a heartless company full of crooks and liars.

Please please stay away from them and go to another company avoid this kind of hassle they have put myself through.

You can also see images of my sofas via Facebook I have posted multiple times on their postings.

Wow what an amazing morning my fiance and I have had visiting ScS Speke today!
From the moment we walked in Lisa and Deb greeted us with no pressure at all, I really could not make my mind up regarding a new corner sofa and recliner, Lisa was so professional / Helpful and helped us pick a beautiful sofa. The lovely Deb arranged delivery and confirmed we will get before Christmas which we are delighted with!
Highly recommend SCS Speke and their wonderful staff, felt really at home 🌟🌟🌟🌟🌟

Guys arrived early, installed settee quickly and efficiently, ensured we were happy and cleared up all mess and packaging.

From the point of visiting the Speke Liverpool store, both the Store Manager and Marcus the salesman were very helpful and accommodating.

Having made our purchase we have been kept updated throughout and the day before delivery we were notified of the delivery time which was followed up on the day with a call from the delivery driver with a time of arrival.

The crew arrived on time, were polite and courteous. In no time at all the sofa was set up and the crew checked if we had any questions. Excellent service .. thank you.

The two delivery guys were polite and helpful. They put my two couches exactly where I indicated. I'm very happy with the delivery service and my couches.

Great guys very nice people and very professional team

Had my furniture delivered this morning on time by
Szymon and James both very helpful ,polite well mannered 10/10

Very quick response from Brad in the social media team not sure if it was his first day at SCS.
The reason is that Beth on 28th of june sent a very similar email,and she is also in the social media team.
organised??????????

which begs the question are Brad or Beth real or is it AI assist that deals with complaints?

Maybe SCS turning over £54million have just become a big animal that moves very very very slowly.

But in my case it is obvious that the left hand doesnt know what the right hand is doing.

Even with Mr Fleetwoods departure ,when the chair feels different its time to go....

PLEASE NOTE THIS IS SCS STOKE......
Until next time...

Guys kept me updated with delivery times. And called when an hour away which was really helpful.
Then the care of my new home was amazing. Sheets down in the stairs to save the carpet. Took saga bed up set it up for me. Showed me how it worked and left a leather care pack. Guys were polite and respectful of my property and me. Would well recommend to friends and family and I will use SCS again

We ordered the Fenton Settee range in April. We were given a estimated delivery date for 11/07/25, I happened to look on the account page and seen the estimated date is now 15/07/25. I know it's only supposed to be a few days later but they didn't even contact us to let us know and now I've seen the reviews I'm starting to get really worried. Then to make it worse I decided to go to the shop itself and ask to find it's empty and getting revamped so no staff

Peter & John delivered my two couches today and they were so
Professional and delivered as promised on the time allotted- they called me telling me they were on their way and would be with me in 20 mins - they delivered as promised and I’m very happy indeed with my new couches thank you both very much

Staff fantastic. Paul went above& beyond in helping & advising amazing customer focused.
Lisa also was amazing in helping … above & beyond too.
I would highly recommend as I have never been to any store where I have had such amazing customer care so helpful & friendly. All the staff were lovely that’s hard to find these days. They deserve recognition.

Liz and Paul from SCS Speke were both excellent. They helped us to purchase our new suite and made sure we got the best service possible. Highly recommend.

Friendly delivery men, Martin and James. They were competent and put the furniture together quickly. They were also tidy, taking all packaging away with them. Showed me how to operate controls.

New Settee + chair.
Early morning delivery so rest of day was uninterrupted.
Very courteous and professional.
In and out with all the waste packaging in 20 minutes.
Very pleased.

Everyone working there was very lovely and offered lots of advice to help us pick the correct sofa. Christine helped us pick our sofa and made everything an easy and simple process.

I paid for a good quality, expected 10 years of trouble free comfort. Took insurance for 5 years. Sadly the insurance company said the seat foam that started to weaken after 4.5 yrs was not covered. No response from ScS. This is poor customer service. Didn't want to compromise.