We had been searching for the perfect sofa for quite some time and just couldn’t find the right one—until we walked into ScS. There, we met Lisa, who was absolutely amazing. From the moment we spoke with her, she was friendly, knowledgeable, and genuinely eager to help. She took the time to understand what we wanted and guided us to the perfect choice—better than we’d imagined! Lisa made the whole experience enjoyable and stress-free. We’re so pleased with our purchase and incredibly grateful for her help. Thank you, Lisa!

Exceptional experience
We couldn't get a delivery for a 3 seater sofa at SCS in Chrysal Peaks. They suggested we phone a SCS nearer to the delivery address. We did and they didn't have the sofa in stock - but they found a SCS that did have the sofa in stock and after we placed the order they arranged for delivery. ALL the staff were amazing.

I visited the Speke Scs store today with my daughter and the staff were so welcoming friendly & helpful.
My pet hate when visiting these stores are the pushy salespeople but NOT here. We got a great deal on a corner reclining sofa with a next day delivery date of which I wasn't expecting atall.
Nothing was to much for the staff and it felt like I'd known these girls for years we felt right at home.
I would highly recommend visiting this store. Great girls great quality sofas with fantastic prices.
Thankyou to all the staff today!

We found Mel and Paul very helpful and polite no pressure sale, explained everything to us which helped me to purchase what was right for me
Very friendly store

Staff at the Speke store Lisa and Paul were amazing right down from choosing to delivery I love my new suite thanks dfs 😁

Outstanding customer service from the moment we arrived the guest service exceeded all expectations.The staff were not only professional but incredibly warm and engaging. Every interaction felt genuine and they took time to connect with us showing a real interest in our comfort and experience.Their friendly nature made us feel welcomed and valuable. A special mention to Paul and Lisa who went above and beyond to ensure everything was perfect.on top of that we found a fantastic sofas- great value and superb quality. We’re genuinely excited for delivery and can’t wait to see them in our home. We will definitely be recommending SCS to our friends and family!

Fantastic service from Marcus at speke store. Took the time to make sure I got what I was looking for and then got me a great discount!!!

Our experience started with being met when we walked in. We was asked what we were looking for and was escorted to the type of sofa we wanted then we were left on our own with a cup of coffee to walk around with no one following us and no one bothering us till we were ready to engage with one of your staff.

Very pleasant and very helpful.
They went out of there way to help us find our new furniture.

Friendly service

On time, no fuss, very polite

Good sales people, no hassle just good information, and we got exactly what we were looking for

The sales person Marcus was polite, engaging and very knowledgeable. He made us feel very welcome and we ordered a 2 and 3 seater settee. His customer service was excellent.

No hassle from the staff they answered our questions when asked with plenty of knowledge.
Natalie made it easy for us and wasvreason we bought the sofa .
i also pay little bits off my balence so its not a big amount upfront to try and find.
I went in yesterday and was greeted just the same with a smile no fakeness what you see is what you get . Angie

Excellent service from Raymond. Very helpful and no pressure sales, just good advice.

Absolutely fantastic experience I was shopping for my first sofa when I was in Speke retail I went into another sofa shop and felt harassed. I decided to go to SCS where it was amazing Lisa was first staff member who welcomed me in with a big smile and Mel offered my mum a seat and a coffee she was very happy to have a seat while I looked around .
Not once did I feel uncomfortable I was left to look around when I did need help Marcus help me measure sofas while Lisa was chatting to my mum who can’t walk for long.
I could not make my mine up so I decided to think about it and that was absolutely fine with Lisa and Mel.
I returned a couple of days later after thinking about the experience within the shop and I felt comfortable going back in . Once again a big smile from the staff they where in the middle of moving stuff around and I the sofa I like had moved Lisa was very good in remembering which one I like and where it was. Marcus shown me around and I did decide to buy I was even informed about all the offers and delivery.
The whole experience was great staff was amazing helpful considerate and even asked about my mum.

Delivery was great phone me a hour before took all the rubbish away and even moved the sofas to where I wanted them
The staff shop are a credit to Scs and I could not fault them .
My niece is looking at buying a sofa and I am definitely taking her here
Well done Speke Scs

Paul really good other staff helped with showing materials in better light

Lisa and Paul from the Speke store could not be more helpful. Visiting the store Paul helped measure the sofa we liked and looked into options they could provide even on a discounted model. A top service from Paul and Lisa who went above and beyond to help deliver the sofa quickly.

Now I have finally taken delivery of my sofa I can leave a review of the whole experience.

On the day when i popped into the Speke branch i had already decided everything i wanted and had details for a good deal SCS was running at the time. Melanie the member of staff who worked with me did an excellent job of refining the deal for me and answering any last minute lingering questions. Along with her colleague who helped make sure the deal went through i was super happy with the service in store. Not at all pushy like it was in the bad old days with a lot of sales experiences.

I was somewhat disappointed with how long it took to get the sofa. I did state that i wasn't in a rush however i wasn't expecting the delivery date to slip by over a month. I ordered the sofa towards the end of January. Delivery was expected early to mid march. I didn't actually get a refined date until just a few weeks ago in mid april. In fact i had to chase the order status myself via the website in march to see if it was still coming. It was only then i discovered that it had slipped. I had received no communication it would be delayed and actually didn't receive notice of this until after the original date passed and it was early April. I had gotten that date arranged based on annual leave. Fortunately the revised date also matched up with some annual leave it still required some changing of my plans for the week it was delivered. This is really the only negative of the whole experience. So with regards to updates on delivery shipping dates and communication I think that is something SCS need to work on.

Delivery on the actual day was fantastic and i have reviewed this separately as requested by SCS but i will note here that the team on the day were friendly, efficient and the actually communication on the day was just right.

So overall a good experience from SCS with a bit of room for improvement. I was very happy with the deal. And the sofa is fantastic. A much needed upgrade and replacement from a squishy old out of date sofa. Just temper any delivery date expectations or talk this concern out with sales staff if heading in store.

Thank you team scs!

Manager was so funny Amazing lots of laughs an good deals would defo come back and recommend 👌