poltronesofà - Stafford Reviews 

764
TrustScore 5 out of 5

4.8

Unit 4 Hough Retail Park, Lichfield Road, ST17 4PW Stafford, Staffordshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from scs, a special mention to Steve and Paul for their delivery expertise and efforts to get the sofa in an tight area. Definitely recommend you measure your space prior to purchasi... See more

Rated 5 out of 5 stars

Great experience at The Stafford store. Daz helped us choose the right sofa fo our needs. Explained all the different fabrics and the pros and cons of each for what we needed it for. He kept us inform... See more

Rated 4 out of 5 stars

The staff were extremely friendly and helpful. They introduced themselves straight away but left us to browse before asking if they could help. The chair we purchased was perfect for what we wa... See more

Rated 5 out of 5 stars

Lovely welcome by Rachel when l recently visited the Stafford Store with my granddaughter. There were lots of bargains to be had in the Bank Holiday Sale. It was great trying out the various sofas and... See more


Company details

  1. Furniture Store

About poltronesofà - Stafford

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 4 Hough Retail Park, Lichfield Road, ST17 4PW, Stafford, Staffordshire,, United Kingdom

  • 01785 221870

4.8

Excellent

TrustScore 5 out of 5

764 reviews

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4.8

All reviews

(764)

17,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carol was exceptional

Carole was exceptional
Perfect from start to finish, no pressure at all which is certainly a welcome change
Explained everything in detail and was perfect through and through
I would highly recommend Carole and scs stafford if you are on the lookout for new furniture

July 2, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Mark and Simon were amazing kept us…

Mark and Simon were amazing kept us informed by text and phone and sent tracker. They we're professional and friendly. They put sofas where we wonted them and took all rubbish away. They could not have done anything better. They are a credit to ur company.

July 1, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very friendly atmosphere

Having been to the Fenton store and followed around the store by staff pestering us we decided to go to Stafford what a difference, we were greeted by Carole asked if we required any help just ask , when we found what we wanted Carole was very good with her advice helping us choose our sofa in a relaxed atmosphere no pushy sales , very helpful

June 30, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

We went looking for a new sofa and was…

We went looking for a new sofa and was greeted by Carole at the Stafford Store who was extremely friendly and made us feel very welcome. She asked us if we were looking at anything in particular, we said we were not sure until we had a browse around the store, she then said if we needed any assistance to let her know and she didn’t pressure us and let us get on with looking, we then decided to ask for her help as we had two different sofas in mind and she gave us her advice as to what suited our needs. We finally came to a decision and Carole was very professional in her manner and dealt with our order, she was very clear about delivery dates to suit us. Carole is certainly a credit to SCS, very friendly, very helpful and a pleasure to have her deal with our order, we would certainly deal with her again in the future.

June 21, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Thank you to Carole and Ang yet again…

Thank you to Carole and Ang yet again for there wonderfully customer service we received whilst recently purchasing a new suite.
Always receive great help, advice and best possible deal , made us feel very welcome and under no pressure, two wonderful and friendly ladies
Thank you

May 24, 2024
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

First class services

The Carole couldn't have been more helpful. isappointed that company are ceasing selling carpets as they are one of the best, but Carole and Mark went above and beyond to make sure my order will be honoured before the company selling carpets.

June 16, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Sofa purchase

Shah was knowledgeable and not pushy.
An asset to your store.

June 12, 2024
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very punctual.well mannered very polite…

Very punctual.well mannered very polite and new what they were doing.i was very impressed with all aspects of my delivery.

June 12, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Kingsley and Ehis were very lovely…

Kingsley and Ehis were very lovely polite . They were both very professional. They put my sofa together .was very careful bringing in to house Thank you both so much . I love my new sofa

June 12, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very helpfull

June 2, 2024
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Tony the sales man was helpful…

Tony the sales man was helpful throughout the purchase for our sofa and chair,and was knowledgeable on the product range.

June 11, 2024
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Understanding ournot pushing…

Understanding our needs and not pushing us into something we didn’t want. The sofa and chair are just what we needed andTony and Shah were the best help we have received in ages

June 5, 2024
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Scs have been very good from start to…

Scs have been very good from start to finish the communication with them has been brilliant only a little late in arriving but that there fault the delivery driver 's were very good very pleased with sofa
Thank you

June 3, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Tony and Ang were simply brilliant

Tony and Ang were simply brilliant. We knew we needed a new sofa but really didn't know which style we should choose to suit our specific requirements. We were instantly welcomed and put at ease the moment we walked through the door. Tony encouraged us to take all the time in the world and to try EVERY sofa. Tony's knowledge was immeasurable regarding available products/styles and also why certain designs would be more situated to our requirements and why others may not be. There was absolutely no pressure on us whatsoever to make any decisions .... just plenty of encouragement to try as many different sofas as possible, to ask as many questions as possible and to take us much time as we needed. Ang brought us hot drinks as we relaxed and discussed (once again) all aspects of everything with her too. Nothing was too much trouble for either of them. We were reassured by all the answers to our queries and nothing made us question their integrity. There was absolutely no pressure selling at all and their information and knowledge definitely helped us to reach a conclusive decision that we were more than happy with.

May 29, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Sofa bought from Stafford branch and …

Sofa bought from Stafford branch and delivered by Steve and Josh. They went out of their way to get the sofa in the house as entrance to my house is awkward to say the least.

May 15, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service.
Would happily use again without question 👍🏻

May 25, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Sofa bed

From the outset everyone I dealt with has been helpful, from selecting the right product to the delivery.
A pleasant experience and will certainly go back to SCS again

May 20, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

New sofa .

Staff at your stafford store very helpful and welcoming. Would definitely recommend.

May 12, 2024
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Went into scs today was served by the…

Went into scs today was served by the lovely Carole as soon as I entered the store I was greeted by Carole with her lovely smile I was looking for a sofa bed Carole showed me the sofa beds in store I chose one Carole was very helpful very friendly very good customer service

May 16, 2024
Unprompted review
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Knowledgeable and patient staff

We visited the store on several occasions, to ensure measurements and colours, and each time we went in, we were given high class service, without being hounded. There were knowledgeable, patient staff who helped us with decisions of combination choices, which was appreciated.

May 7, 2024
poltronesofà - Stafford logo

Reply from poltronesofà - Stafford

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

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