Our experience was a brilliant one made so much more relaxed by our staff member Jazz… He was competent and helpful and couldn’t do enough.. We are now awaiting our new sofa.. Thanks Jazz..👌

We were very happy with every aspect of our purchase & you kept us updated every step of the way. Even when our sofa arrived at the distribution centre earlier than planned you were happy to hold it for us until we managed to sell our old one. The two lads that delivered it were brilliant, they arrived bang on time & put the sofa together & even took away the packaging. Thanks to everyone from Chris the sales lady at the SCS shop in Stockport, who was very professional in helping us with the original purchase to the two lads who arrived in the delivery van. Thank you once again from Darren & Dawn.

Reviewing for my mum Lovely sofa at a great price and delivered sooner than expected. She is now very comfortable. Delivery men where very helpful and courteous.

Timely and careful delivery by Josh and Harry. Very happy with their efforts and our lovely new sofa

Our sofa from SCS was delivered last March so just 10 months old. I logged a fault as the sofa has sagged to such a point that sitting on it is not comfortable or pleasant it is like something you have had for 20years, clearly poor quality and considering it is from the Italian range this is awful. Logged a fault a week ago to then receive an email saying after a thorough investigation (really a one liner and a photo which shows nothing !) we have not followed the care guide ! Ok in what way I have no idea as you cannot plump the cushions daily as they are not detachable. I rang them up and was informed I had not been banging the front of the cushion each night and we were sitting in the wrong place on the cushion ! It is a 3 seater sofa with 2 cushions so you have to sit in the centre of the cushion. Basically they do not want to know, take your money and any excuse not to even look at poor quality products. Then asked if I think there is a problem with the springs ! Is that not their job to investigate am no sofa expert. Got nowhere told to log another record, avoid at all costs never again SCS you should be ashamed !

Great experience from start to finish! Went in one day to look at sofas to buy, and we weren't helped and very much looked after by Wayne at the Peel centre store in Stockport, who provided great service on both visits! He sold it for us! The sofas arrived ahead of time and were delivered and assembled by Daniel and Glynn, who were very friendly and efficient, arrived in good time, let us know exactly when they'd be here, tidied up afterwards- great service. Couldn't have had a better experience and when we need new sofas, we will come back to SCS!

Daniel & Mark were the 2 delivery guys. Great comms before delivery, arrived on time as notified. The sofa bed was assembled in our chosen room quickly and efficiently. Excellent and polite service by both guys.. A credit to the company.

A friendly and informative sales assistant made my choices easy and patient to take time to choose was needed. Jazz gave me all that. Trusted to make an informed decision on the suite purchased.

Very good salesman, very helpful and did not push us to buy on same day as we went to look for new furniture. Explained how long it would take to be delivered. Delivery people we excellent in every way and contacted me when 20 minutes away. Could not fault anyone from start to finish.

The salesman at Stockport SCS was fantastic.

The delivery team were excellent, very respectful of our home and furniture they put blankets down to protect the carpets. A very friendly team who I would welcome back anytime.

We were kept updated on the delivery timeframe throughout.

The bonus is our new furniture is excellent and very comfortable.

Absolutely loving my new sofas, a big thank you to the delivery team who did a great job in bringing them in and setting them up, a friendly couple of chaps who are more than happy to help.

Fantastic service from show room to being delivered today.friendly staff . Great communication from the show room and delivery guys , keeping me updated on the time of arrival. Happy helpful delivery guys. Made them a brew, but didn't have time to drink them, they poured them into their own mugs and went on their merry way

Ordered my sofa chair on 13 October at Peel Centre,Stockport. Friendly helpful sales person told me it would take 6 weeks to deliver, which turned out to be accurate. Was kept Informed of expected delivery date by phone and by email on the day of delivery. The two friendly lads arrived on time, brought it in easily, unwrapped it and assembled it quickly. They took away all packaging leaving no mess.
I am very happy with my purchase.

Excellent service all round from the show room to the delivery. communication ( text messages, emails, telephone calls )enabled a structured professional delivery from two friendly delivery guys.
We are happy and wouldn’t hesitate to recommend. Thank you all involved!

Staff were very helpful Rav very polite and informative. I was kept upto date around delivery and the lads who delivered were polite arrived on time and very efficient

disgusting bunch of people completely conned an old lady. my 82 year old mother went into the Stockport branch on 21/10/20 and saw a double recliner settee she liked and unfortunately got persuaded to buy it whilst she was there rather than discussing it with anyone. the girl who sold it to her promised all whistles and bells but the main thing she promised was delivery before Christmas.(which they are still advertising) she asked mum if she wanted a fabric care kit at £49 and a fabric warranty at £50, both of which mum refused. she then passed mum over to a man who did all the computer work and took mums payment IN FULL.
she went in yesterday to check delivery and was told it was the end of January.
I have looked at the receipt today and found that everything they have told her is different on the invoice, including £159 for fabric care and warranty, £30 arrangement fee, Structural upgrade fabric £50? £129 delivery. i went into the shop with her today and spoke to the manager. as usual there wasn't a single customer in the shop. i asked him about pre Christmas delivery, didn't even bring the rest up but he refused to deal with it. he said "he knows" that neither the sales girl or favinder told her she could have it before Christmas even though he wasn't there because he trained them and they wouldn't do that! it is probably the only sale they've made this year so they are going to say whatever gets them commission. i then brought up the extra charges which he refused to deal with. i told him we would like to cancel for a full refund which he refused so mum said she would take the one in the store which he also refused.
this is a recliner and mum needs it for guests on Christmas eve because she wants to sleep on it and give them her bed. there is no way she would ever have bought it, especially paying full price on the day, if they had told her she couldn't have it until next year. i asked the manager, who didn't give me his name, for his area managers details which he refused saying it was his shop and what he says goes. i asked him several times and he kept refusing. i told him i would take this to trading standards as they have taken advantage of and mis-lead an elderly lady on a mobility scooter and he said go ahead. i also told him i would take this to scs head office, social media and Martin Lewis because he loves to expose rogue companies.
looking on scs website they only have 2 stars, which doesn't surprise me. i just wish mum had come to me first, i wouldn't of let her in that dreadful shop. and why do all the staff wear ridiculous butchers aprons?
UPDATE this settee was supposed to be delivered today as per a phone call they made to her last week, IT HASN'T ARRIVED AND IT'S 19.43

Very respectful off property and very friendly.kept me informed off what time they would arrive

Appalling customer service, missed deadlines for delivery on numerous occasions, Did not return phone calls, gave dates and times for delivery and did not turn up. Then only partial delivery when eventually received. If we could have cancelled our order we would have done, I would not recommend ordering furniture from this company.

The two gentlemen were polite, professional and respectful, they worked hard and together, all the packaging was removed and taken away, bonus.
Everything checked to make sure the recliners were working, they deserve ten stars,

I ordered a sofa in September and went into store today to ask for a print out of my order. I discovered that the wrong colour had been ordered by the sales person. The manager just blamed me totally and said I should have checked the order and changed it within 48 hours. I had stupidly trusted the salesperson to press the correct colour and material. I have had a bereavement to deal with and my mind was not focused on double checking the colour. I just trusted that this would have been correctly submitted by the staff member. But it was not and now I have to have the sofa in the wrong colour and wrong material or pay 30% of the total cost to cancel. The manager was not even apologetic and I was so upset. Make sure when you go in the store that you double check everything as clearly staff mistakes are not accepted by the company and the staff error has been forwarded to me. I would never, ever buy anything from SCS again.
HERE IS MY RESPONSE TO MESSAGE FROM LYNSEY
FROM THE SCS SOCIAL MEDIA TEAM.
As you can see, there is still no acknowledgement from SCS that it was their mistake. Even though it was. Lynsey also stated that they advise all customers to check for their mistakes. This is untrue. I was told that the 48 hours was for if we changed our minds about anything. It is also worth noting that SCS have no cancellation policy, only an amendment policy. Please think twice before signing any contract with SCS.
Also Lynsey stated that I could call the store if I have any more queries. I contacted the store on three occasions and all the manager could do was to reiterate that it was my fault for not checking the document. I will again state that I stupidly trusted the staff to input the correct order for me.
It is impossible to contact anyone to make a formal complaint until the sofa is in your possession. This is really unacceptable.