This is the second time we have purchased from Poltronesofa, Stockton, in the past few months. Once again we have had an excellent experience from start to finish. Helpful and knowledgeable sales staf... See more
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3 times we visited 2 different stores as we were so undecided, every visit we had the best service. All the staff were very helpful and not pushy at all. 2 different people helped us at the Stockton s... See more
We ordered our furniture with good faith, expecting to get interest free payment. Attended the shop to arrange this to be told declined. The manager has put some wrong details in hence rejected. Tol... See more
Company replied
From the moment of first contact with Jemma at the Stockton on Tees branch to the date of delivery we were kept in touch with at all times. Jemma was professional but friendly and listened to our requ... See more
Company details
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
4.6
Excellent
4K reviews
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Delivery a disaster!
Delivery a disaster!
They lost half of our reclining chair and had to reschedule delivery.
Not a problem in itself but we had to do all the work attempting to find out what was happened?
Would appear that there is no accountability within this organisation!
The chair is good quality and we are very satisfied with it.
April 20, 2026
Reply from poltronesofà - Stockton, Portrack
Afternoon,
Thank you for your review, I hope you are doing well
I am glad to hear you are happy with the chair arriving with good quality and are very satisfied.
I’m also sorry to hear that parts of your sofa were missing on arrival, although we're pleased to hear the missing parts were arranged and delivered, I have tried to make direct contact with you to gather further information regarding your experience to be able to pass your feedback on.
Please make contact if needed with our dedicated Aftercare Department who would be able to take the information from you and pass the feedback on of your experience.
Many Thanks
Brad - Poltronesofa at ScS
Social Media Team
This is the second time we have…
This is the second time we have purchased from Poltronesofa, Stockton, in the past few months. Once again we have had an excellent experience from start to finish. Helpful and knowledgeable sales staff, quality workmanship in the manufacturing of our furniture and friendly, helpful and polite delivery team. We would highly recommend Poltronesofa.
August 7, 2026
Poor customer service.
We ordered our furniture with good faith, expecting to get interest free payment. Attended the shop to arrange this to be told declined. The manager has put some wrong details in hence rejected. Told delivery was to be at our old address not the new one, which they had been told over and over. Finally furniture arrived all in order. Would not recommend this company for any reason. Paid cash and didn't get any discount or freebies!
August 7, 2026
Reply from poltronesofà - Stockton, Portrack
Afternoon,
We appreciate your comments regarding your experience.
We apologise for any inconvenience this may have caused. We would certainly pass your feedback on for this to be taken on-board following your experience during the incorrect details.
Many Thanks
Brad - Poltronesofa at ScS
Social Media Team
Service and respect from the staff…
Service and respect from the staff especially George
August 6, 2026
Friendly and informative advice
Friendly and informative advice. No pressure to buy. Took the time to talk to us about our buy. .Martin was very helpful.
July 31, 2026
Welcomed on arrival and lots of help…
Welcomed on arrival and lots of help and advice given by sales assistant. (Cannot remember the blonde ladies name) Finally decided to buy two two seater sofas
July 27, 2026
Warm welcone to the show room
Warm welcone to the show room
Jemna listen to what i was looking, nothing was any bother like check dimension with a tape to leather choices
Credit the company
August 1, 2026
Great service, helpful but not pushy
Very good service with lots of information and help without being pushy. Goods ordered for delivery
July 29, 2026
The two lads that delivered were…
The two lads that delivered were excellent whole service was great
August 1, 2026
Good service
Good service, never felt pushed into buying and was given good support and advice
July 28, 2026
The Guys were very profesional
The Guys were very profesional, polite & pleasant. They only took a short while to complete instalation.
July 31, 2026
3 times we visited 2 different stores…
3 times we visited 2 different stores as we were so undecided, every visit we had the best service. All the staff were very helpful and not pushy at all. 2 different people helped us at the Stockton store we genuinely felt like they wanted to help us and didn't once feel like they were trying to sell anything and push us into buying.
July 28, 2026
Sharon was very helpful,told us…
Sharon was very helpful,told us everything we needed to know and was very professional,friendly
July 29, 2026
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