poltronesofà - Stockton, Portrack Reviews 

3,730
TrustScore 4.5 out of 5

4.6

Portrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB


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Rated 5 out of 5 stars

Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more

Rated 5 out of 5 stars

We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more

Rated 5 out of 5 stars

From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more

Rated 1 out of 5 stars

Customer service appalling, manager gave me a price for a corner couch plus a 2 seater and because I wouldn’t commit to it there and then his attitude changed. stated that price was only for that d... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Stockton, Portrack

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom

  • 01642 633012

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,730)

18,052 reviews in the last 12 months

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Rated 5 out of 5 stars

3 times we visited 2 different stores…

3 times we visited 2 different stores as we were so undecided, every visit we had the best service. All the staff were very helpful and not pushy at all. 2 different people helped us at the Stockton store we genuinely felt like they wanted to help us and didn't once feel like they were trying to sell anything and push us into buying.

July 28, 2026
Rated 5 out of 5 stars

The delivery and feedback.

The delivery of our new furniture was faultless and a pleasant experience.
The two gentlemen who delivered and assembled our two sofas were polite and very professional, removing all packaging and ensuring everything worked as it should.
Very happy with the delivery ...thank you. Two bits of feed back.....
I had to chance the delivery date as I was told 12 - 14 weeks, but we were beyond that, and in doing so, your answer phone service didn't accept option one. In my opinion, the first part of customer service, is being there to answer the question.
Please provide one number that is manned.

July 29, 2026
Rated 4 out of 5 stars

Nice friendly staff really helped to…

Nice friendly staff really helped to make our minds up on what we wanted

July 24, 2026
poltronesofà - Stockton, Portrack logo

Reply from poltronesofà - Stockton, Portrack

Good Morning Paul,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience with us and found the team to be friendly.
I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Choosing a sofa

The store was well laid out and attractive. We were greeted but not hassled by staff. We needed the members of staff we spoke to was friendly and knowledgeable. There was plenty of sofas to choose and compare

July 23, 2026
Rated 5 out of 5 stars

Rob greeted us as soon as we walked in…

Rob greeted us as soon as we walked in told us about the labels and fabrics left us to look around and kept checking and giving us various bits of information we came to look and ended up buying a sofa what amazing service from Rob which is hard to find these days I would definitely recommend you to family and friends quick delivery which was a bonus and a friendly call from sharon to book our delivery date .

July 26, 2026
Rated 5 out of 5 stars

staff were great

staff were great, not in your face. they were very helpful with finding what my mother was looking for. the member of staff was very patient with my 82 year old mother and got her what she wanted at a good price.
only thing i didnt like: I thought the cost of delivery was a bit high considering she only lived 4 mile away but i accepted due to good price on sofa and armchair

July 22, 2026
Rated 5 out of 5 stars

From the moment of first contact with…

From the moment of first contact with Jemma at the Stockton on Tees branch to the date of delivery we were kept in touch with at all times. Jemma was professional but friendly and listened to our requests regarding our order. On the day of delivery the two lads were again wholey professional but friendly and turned too without any fuss. Listened to where I wanted the sofas positioning. Prior to leaving they cleared away all the packaging, (something some companies don't do). So impressed with first point of contact we ordered a new suite the following week. Well done all at SCS.

July 25, 2026

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