Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
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We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
Customer service appalling, manager gave me a price for a corner couch plus a 2 seater and because I wouldn’t commit to it there and then his attitude changed. stated that price was only for that d... See more
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Company details
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
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Great service, helpful but not pushy
Very good service with lots of information and help without being pushy. Goods ordered for delivery
The two lads that delivered were…
The two lads that delivered were excellent whole service was great
Good service
Good service, never felt pushed into buying and was given good support and advice
The Guys were very profesional
The Guys were very profesional, polite & pleasant. They only took a short while to complete instalation.
3 times we visited 2 different stores…
3 times we visited 2 different stores as we were so undecided, every visit we had the best service. All the staff were very helpful and not pushy at all. 2 different people helped us at the Stockton store we genuinely felt like they wanted to help us and didn't once feel like they were trying to sell anything and push us into buying.
Sharon was very helpful,told us…
Sharon was very helpful,told us everything we needed to know and was very professional,friendly
The delivery and feedback.
The delivery of our new furniture was faultless and a pleasant experience.
The two gentlemen who delivered and assembled our two sofas were polite and very professional, removing all packaging and ensuring everything worked as it should.
Very happy with the delivery ...thank you. Two bits of feed back.....
I had to chance the delivery date as I was told 12 - 14 weeks, but we were beyond that, and in doing so, your answer phone service didn't accept option one. In my opinion, the first part of customer service, is being there to answer the question.
Please provide one number that is manned.
It arrived on time the delivery people…
It arrived on time the delivery people were very helpful everything went smoothly
Brillant service from order to receipt
Brillant service from order to receipt, absolutely fautless. Would highly recommend.
May use AI-assist with repliesRead more
Nice friendly staff really helped to…
Nice friendly staff really helped to make our minds up on what we wanted

Reply from poltronesofà - Stockton, Portrack
Choosing a sofa
The store was well laid out and attractive. We were greeted but not hassled by staff. We needed the members of staff we spoke to was friendly and knowledgeable. There was plenty of sofas to choose and compare
Rob greeted us as soon as we walked in…
Rob greeted us as soon as we walked in told us about the labels and fabrics left us to look around and kept checking and giving us various bits of information we came to look and ended up buying a sofa what amazing service from Rob which is hard to find these days I would definitely recommend you to family and friends quick delivery which was a bonus and a friendly call from sharon to book our delivery date .
staff were great
staff were great, not in your face. they were very helpful with finding what my mother was looking for. the member of staff was very patient with my 82 year old mother and got her what she wanted at a good price.
only thing i didnt like: I thought the cost of delivery was a bit high considering she only lived 4 mile away but i accepted due to good price on sofa and armchair
From the moment of first contact with…
From the moment of first contact with Jemma at the Stockton on Tees branch to the date of delivery we were kept in touch with at all times. Jemma was professional but friendly and listened to our requests regarding our order. On the day of delivery the two lads were again wholey professional but friendly and turned too without any fuss. Listened to where I wanted the sofas positioning. Prior to leaving they cleared away all the packaging, (something some companies don't do). So impressed with first point of contact we ordered a new suite the following week. Well done all at SCS.
They knew I wanted they were very…
They knew I wanted they were very helpful not pushy like some salespeople can’t wait for my sofa and chair to be delivered
Delivery driver
Delivery driver, his mate did a fantastic job polite and courteous nothing was a bother
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