Excellent service the sofa came yesterday. But the gliders were missing they came this morning and put them on.

Two Lads were extremely polite and very careful in my home, they rang me to let me know when they were arriving

All spot on thanks

Friendly and helpful

Very professional and very efficient

From ordering our beautiful green leather 3 seater and one chair to it being delivered when promised, we have had excellent service. 👌

the delivery and set up was very good.The general quality of the couches was good,just one or two little niggley faults in the overall finish which is why we only gave it 4 stars.Further to our initial comments and after having the couches for 1 week we are finding more annoying faults in the general quality .We are puzzled by the advice given of not using leather polish on a leather couch.

The men were very good had a struggle but managed thanks

On time no fuss, removed all paxkaging

Accurate and timely communication. Professional, knowledgeable and friendly installation team. A very slick operation.

Delivered excellent service well to 2 lads who delivered

Brilliant from start to finish

Came very early very pleasant people

Staff were very helpful and friendly with lots of information about the item we chose

The salesman who dealt with us was very knowledgeable friendly a d not pushy.
The process was very easy and he was excellent

Lovely showroom
Smells lush too
Nice touch of bottle water very hot day
Returning to order chair and stool to match sofa
Professional knowledgeable staff
Lovely lady
Easy ordering process

We had an excellent experience from start to finish. The showroom was spotless, well-organised, and had a relaxed, welcoming atmosphere. The sales team were friendly, knowledgeable, and gave us plenty of time to look around without any pressure, which made the whole experience enjoyable. It was refreshing to deal with people who were genuinely helpful rather than pushy. We would definitely recommend them to anyone looking for a stress-free buying experience.

Total shambles !! Waited 12 weeks for new sofas only to receive a completely different colour , we ordered grey and got dark brown , the salesperson Martin took us to grey sofa instore and went through the swatches , he showed us a light grey and a medium grey swatch my partner decided to go for medium, grey , Martin inputted the wrong colour code he made a huge mistake but would not admit it when I confronted him , all about money as no doubt he would of lost his commission .
I will fight Poltronesofa , but beware the invoices only state colour codes and not a written description of the colour the swatches on the invoice are squares how are customers meant to know what the codes and black swatch boxes are meant to correspond when there is no written explanation or description of colour , this was a Stockton-on-Tees branch Im not the first either it has happened too either , im now waiting for Poltronesofa to get in touch , meanwhile I cant use the shitty dark brown sofas that I didn't even order .
Update :
My sales invoice does not state the written descriptive colour in plain English as in Dark Clay !!
The invoice states Macadamia-873 which is an Poltronesofa internal colour code how as customers are we meant to interpret that as Dark clay ? Your invoices are misleading and a misinterpretation of what we actually ordered which was Tarpaulin grey and why would I order a brown sofa when my colour scheme is grey and green , if i wanted a dark brown sofa that is what I would of ordered, i didn't i wanted grey !!

Excellent service from the two delivery men, arrived earlier than schedule but called ahead to advise. Quick job done assembling the sofa's took all the packaging away left the area as clean and tidy. I did call in the morning to say we would be out from 3pm-3.30pm but the relayed message was that we were out until 3.30pm, bit more care required when passing details over.