David & Jay are a true asset to your company! Very professional and natural customer service. David gave us as much time as we needed to make our decision, also taking time to explain all the possibilities and never once put pressure on. Made us a lovely coffee too! Thank you for a pleasurable experience! Kim & William Davidson.

Stef was so friendly and warm. Got us a drink and helped us with everything we could ask for from the right sofa and the right fabric. Made my child and got him to help

An excellent experience, sales chap was lovely, helpful and experienced.

The tracking system could be better as the times kept changing for delivery apart from that perfect delivery. They even set it up and take away the packaging, Nice and Polite staff.

Jay was polite and very helpful went above and beyond and made the transaction smooth and quick.

Thought I would come back and update my review. I finally received my sofas on the 29/4/2025 . The delivery guys we're fantastic nothing was to much trouble for them . I received a call last night from SCS to give ,e a jester of goodwill of a £150.00 but I declined this offer as we only wanted our new sofas it never was about money.But thank you SCS of the offer of a £150.00 jester of goodwill. We are extremely happy with the Tobias sofa's . As I said before your delivery men we're fantastic they even offered to place my sofas we're ever I wanted them in the sitting room but I hadn't decided we're I wanted them myself. Could you please make the delivery guys aware that I'm very thankful . Thank you.

Been great from start to finish, salesman in shop was great, listened to what I wanted and found me the perfect sofa. Then on to the delivery - these two guys were top notch, friendly, professional and done the job well.

We had an absolutely delightful experience in choosing our sofa with the sales person, Assim. He was informative and helpful without being pushy. We felt very welcome and we thoroughly enjoyed the complimentary coffee. We are looking forward to sitting on our new furniture in a couple of months! Thanks Assim!

The salesman was excellent and did not push any product but he understood what we needed and did what he could to satisfy our needs

Was in today and seen Darren, he was very knowledgeable on the sofa's and very friendly. He was able to make the decision making so much easier, he also allowed time for me to make my decision. I would defo recommend anyone to pop in for a visit. All staff are also friendly and very attentive. Great service

I'm extremely happy with my new sofa purchase! The quality is outstanding — the materials feel durable and comfortable, and the craftsmanship is clear in every detail. It looks even better in person than online and fits perfectly in my space. The delivery was smooth and on time, and the customer service team was very helpful throughout the process. Overall, a great buying experience. I would definitely recommend this sofa store to anyone looking for style, comfort, and value!

Thank you Steph for your great service

Bought a sofa from Scs Straiton a few months ago and cannot fault the service I received in store from Assim and I am so happy with the quality of furniture

We dealt with Jay the salesman at your Straiton branch, he was fantastic to deal with.
Customer service was brilliant.
No pressure to buy.
10 out of 10
Will definitely use Scs again.

Just bought a new sofa and chairs . All staff very knowledgeable and friendly. Not pushy at all and gave plenty of time to browse

SCS was the first sofa shop we popped into on our hunt. Sarah was quick to welcome us and make as feel at home. She was friendly and informative, not pushy at all, which is unusual in a store like this! She offered us a coffee and then left us to it. We found three sofas that we loved and were spoilt for choice with fabrics. It's not often that I go for something in the first shop but what we found was great and the value was fabulous. I'd like to thank Sarah and her team for a thoroughly pleasant sofa shopping experience, which isn't something I feel many of us would say! It was stress free and I can't wait to see what it's like when it arrives!

good.staff all good.wasnt pushed to buy anything.was left alone to have a good look.served by david

Did have a bit of bother trying to get through to customer service on various times however they always called me back.
Great service with the delivery guys Marcin and Kyle.
Profesional, lovely guys.
Very happy with the sofa definatley worth the wait.
Thank you all.

Stef at the Straiton store in Edinburgh was fantastic, helped us pick out a very comfortable power recliner and at a great price too. We were well looked after and the whole process explained as this was our first time buying a sofa. Would definitely recommend.

After an initial hiccup all was made good. Darren &Barry (BDD) really went the extra mile to ensure everything was delivered in perfect condition.
Really good customer service from them.