poltronesofà - Swindon Reviews 

858
TrustScore 4.5 out of 5

4.7

Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF Swindon, Wiltshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hassle free browsing in the store. Once help was needed, the salesperson was very helpful and explained everything clearly. Was given date of delivery in July, it turned up late June, brilliant.... See more

Rated 3 out of 5 stars

We noticed on delivery that the sofa had a mark on the front base, we told the delivery men, and was told to get in touch with where we bought it. Which we have done and they are going to get in touc... See more

Company replied

Rated 5 out of 5 stars

Shop staff were very helpful and in no way pushy about closing the sale. The sofas and chairs which we chose were delivered yesterday and are fantastic. Delivery staff were efficient and helpful - the... See more

Rated 4 out of 5 stars

Everything was great apart from being given a delivery date only to have it cancelled with no explanation and then waiting weeks for it to be delivered. Shop staff and delivery guys all good.

Company replied


Company details

  1. Furniture Store

About poltronesofà - Swindon

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF, Swindon, Wiltshire, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

858 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(858)

17,122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love my new sofa Just…

Absolutely love my new sofa Just perfect for what we after. Impressed with the huge range of styles and fabric options on all, which made it hard to choose. Ordering was quick and easy, once we had decided. Discussed the various options like gliders and fabric protection. Arrived on the day given and kept very well informed as to the time of arrival and names of the delivery crew. Unpacked and installed very efficiently.

May 23, 2026
Rated 5 out of 5 stars

Very satisfied customer experience

From the moment we ordered the sofa from the showroom to the delivery day we were well informed of our orders progress via the companies website.

The sales assistant Charlotte at the store in Swindon was extremely helpful in helping us choose the correct sofa for our needs and suggested different options we had not considered.

The lead time was 4 months but a few days beforehand we arranged a delivery time that would suit us. On the day a smaller time slot was given and Aaron and Shaun phoned me and arrived promptly and set about installing our new sofa, removing all packaging and answering my questions I could not have been happier.

First class service by a first class company. Will defo consider going back for other items in the future.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Nice quality sofa with good delivery…

Nice quality sofa with good delivery updates up to the delivery day.
One minus mention:
At the point of ordering, I just missed out on the free delivery promo.
When I mentioned to the sales person that I would wait until another promo, they said, oh. That will not be available for some time, if at all.
Signed, and sealed, and within a few weeks, another free delivery promo!
Mmm!

May 20, 2026
Rated 5 out of 5 stars

Staff

Alex was great, patient and did not rush us making the right decision. He is a true asset to your company. Previously we went to another company to have a look for our new sofa and chair and was harassed as soon as we entered the shop. We felt totally at ease with our experience with your company

May 14, 2026
Rated 5 out of 5 stars

Friendly and helpful staff when I…

Friendly and helpful staff when I purchased my 2sofas. Though from order to delivery was rather a longer period than expected when they arrived the guys who delivered them were exceptionally helpful and professional . Well done all round

May 9, 2026
Rated 5 out of 5 stars

Delivery service was great

Delivery service was great, deliver on the day I was advised, messaged a few days before and the night before delivery then a phone call about half an hour before they delivered.

May 5, 2026
Rated 2 out of 5 stars

Poor service

My 2nd order was cancelled after the first was delivered in wrong colour. Now got to wait 10+ weeks for next delivery. First ordered last November 🤦‍♀️

May 1, 2026
poltronesofà - Swindon logo

Reply from poltronesofà - Swindon

Ciao Annie,

I hope you are well and thank you for your review.

I am very sorry that you are disappointed in the service received and for the issues experienced with your furniture.
I can confirm that your order has been placed and as soon as this is ready for delivery we will reach out with the first available date.

If you have any questions in the meantime then please call us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look