Good service. Good salesman. Very helpful

All OK and staff friendly and not pushy at all . But haven't got new sofa yet ..hope all goes well..

Charlotte was very professional she showed me how the recliner chair worked and made it easy for me to order the chair,

Got a customized DELEBIO sofa from SCS Swindon and after 6 months the leather starts sagging and the hooks starts coming off and to make matters worse one of the legs broke off. They made us pay for 5 years warranty and insurance so we called to report the issues, they sent a dodgy guy who spent less than 5 mins looking at the sofa and reported to them that the issues are invalid. Now we have been left with an over £3k sofa that is missing a leg and wonky leather. what a service, best to buy better quality Sofa from other shops than to depend on after service, they have no idea of what that is

I loved the pleasant aroma as I walked through the door. It was so refreshing and mellow mood enhancing. The showroom was nice and spaced out, not overly crammed which gave it a nice open feel. The quality of sofas was superb. Staff were friendly but the one thing I didn’t like was after a welcoming interaction the member of staff followed me around I would have much preferred to have been left to freely roam around without the staff member constantly following me, though I will say the staff member was extremely helpful. The only other thing I didn’t not like was the person who served me smelt of cigarette smoke. Other than that the whole experience was great.

Alex was so helpful, really patient with us and just genuinely a lovely person! Would give more stars if I could! He was even patient with our daughter running riot and rearranging all the blankets on the displays! Thank you so much

Wonderful assistant in Swindon she didn't hurry us ,offered us coffee made us feel wanted excellent service.cant wait for our sofa x

Lovely sales team. Answered all questions. Allowed us to walk around undisturbed after introducing themselves which is what we like. No pressure.

Alex I believe his name was. Very friendly, helpful, knowledgeable and attentive. Didn't bombard us, just a gentle acknowledged of us and offered help when it was needed. Explained things clearly. Most importantly he listened.

Very helpful and pleasant to deal with

A very good and wide range of settees and furniture your sure to find something that suits your taste. With knowledgeable staff answering all your questions.
Go and find what you're looking for and sit down on it giving it the bum test.

great help from the sale staff, she help me pick the right sofa & chair and then explained the process of buying and delivery.

Brilliant staff - very welcoming, friendly and helpful. Forgotten the gentleman who helped is with the purchase!!

Great customer services are great staff first class highly recommend the store

Still waiting on my refund despite a visit to the store and two phone calls

We had great experience shame they no longer sell the lamps, very helpful looking forward for are new sofa just takes time to come.

We weren’t given the invoice at the time so we only knew the total and our deposit. A few days later we went back to have make sure we had made the right choice. Whilst there we asked for our invoice and we found three items that were never discussed. We have been charged £71 each for these items that we wouldn’t have added to our bill. Disappointed just hope the settees are the ones we ordered when delivered and after sales service is ok.And maybe we will get the money.refunded!
Overall disappointing!

Bought a recliner form the Swindon store last July. The USB panel was faulty and a technician from their repair contracor Emmiera came to swap it out. Tossed the chair straight forwar with the back hitting my floor. Damaged the chair. Three visits later over the course of six months three engineers have visited to attemp to repair the chair. All have failed. SCS and Emmiera have both washed the hands of the complaint and damage caused by their technician. The complaint is now with the Ombudsman. Will never buy from this company againg. Nor my familtor extended family and all there friends.

The sofa was delivered on time but the crew were a little undesirable. I wasn’t sure that their shoes were clean enough and they showed little regard to wiping their feet. One of the crew had an open cut on his arm that was actively bleeding. My husband pointed this out and he wasn’t going to do anything about it. We had to insist that he leave the house to sort it out as we did not want blood all over our house and there are risks with blood.
They were efficient but not what I expected from a reputable company like SCS.

Store staff great suite great
Delivery guys were 1st class
But Customer services are useless
Can't reach anyone on phone .leave message they get back to you 2 weeks later
I would not deal with SCS again simply based on their Customer service