poltronesofà - Team Valley Reviews 

1,453
TrustScore 4.5 out of 5

4.7

Unit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

All of the three staff there were welcoming and friendly when I came in. I approached Dave about the items I was interested in, as I remembered him from my previous sofa purchase in May. He was inform... See more

Rated 5 out of 5 stars

Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure. Result was we bought a sofa and otto... See more

Rated 1 out of 5 stars

When the sofa arrived, they brought it into the house, balanced it on its side but did not keep hold of it so it fell, hit the corner of a piece of furniture and scratched the leather. Did not apologi... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Poltrone Sofas. My sofa was delivered exactly when I was told it would be and I love it it’s gorgeous. I ordered the Calboli leather sofas (two seater and three seater). Lov... See more


Company details

  1. Furniture Store

About poltronesofà - Team Valley

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,453)

17,433 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave was very helpful!

Visited the Team Vally store last week, and Dave was very helpful. He was informative, polite, and knew his stuff. I walked out having purchased a new sofa. It won't be delivered until October, but he let me know exactly what would happen. Would highly recommend!

July 17, 2026
Rated 5 out of 5 stars

Called into SCS to look at sofa’s to…

Called into SCS to look at sofa’s to buy, spoke to customer service called Dave who was extremely helpful when I chose a Elland sofa he checked the system to see if they had one in storage. After Dave couldn’t find it he confirmed with the manager if that was correct, Dave asked if he could call me at five o clock.
Five o’clock phone rang it was Dave true to his word saying there was one in storage, we went through the procedure of buy this sofa over the phone. I asked when would this sofa be delivered, his response was that this will be done when later that day and would again call back.
Delivery date was two days later with a tracker on the van.
Quick efficient service with a honest professional attitude.

July 14, 2026
Rated 5 out of 5 stars

Proper service is back.

Found the sofas that I wanted in the colour and size. They offer very nice range of sofas with great flexibility of fabric's & colour's + they are built to order so you can have exactly what you want. The staff know all about their products and go out of their way to help without being intrusive or pushy.

July 7, 2026
Rated 5 out of 5 stars

Delivery spot on kept me informed when…

Delivery spot on kept me informed when they were near
Had a job getting the furniture in lift but managed ,set up furniture where I wanted it placed ,showed me how to operate recliners , very good service 😀 👍

July 4, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look