poltronesofà - Team Valley Reviews 

1,453
TrustScore 4.5 out of 5

4.7

Unit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB


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Rated 5 out of 5 stars

All of the three staff there were welcoming and friendly when I came in. I approached Dave about the items I was interested in, as I remembered him from my previous sofa purchase in May. He was inform... See more

Rated 5 out of 5 stars

Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure. Result was we bought a sofa and otto... See more

Rated 1 out of 5 stars

When the sofa arrived, they brought it into the house, balanced it on its side but did not keep hold of it so it fell, hit the corner of a piece of furniture and scratched the leather. Did not apologi... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Poltrone Sofas. My sofa was delivered exactly when I was told it would be and I love it it’s gorgeous. I ordered the Calboli leather sofas (two seater and three seater). Lov... See more


Company details

  1. Furniture Store

About poltronesofà - Team Valley

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,453)

17,433 reviews in the last 12 months

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Rated 5 out of 5 stars

New settee

I got plenty of notice of when my settee and chair was coming and they came to my house and were polite and did their job without any fuss, l was very pleased

July 2, 2026
Rated 4 out of 5 stars

The man who took sofa ordgreat helper dave done…

The man who took sofa order dave done everything he cud t make us comfortable

June 27, 2026
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Reply from poltronesofà - Team Valley

Ciao Miss Hardingham,

Thank you very much for speaking with me today, we really appreciate your time and are pleased that you had a positive experience in store.

If there is anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

We had a delivery at lunchtime

We had a delivery at lunchtime. The staff were very well presented, very polite, friendly, informative and efficient. Due to the heat of the day and it being lunchtime, I did offer a cup of tea for which they declined and said they would prefer water. No problem, they were very grateful.

June 20, 2026
Rated 5 out of 5 stars

I felt like I was allowed to browse and…

I felt like I was allowed to browse and discuss with my husband without being hounded.The assistant explained everything but gave us space to think and breathe which was a change as normally I feel intimidated and put off when hounded.

June 18, 2026
Rated 4 out of 5 stars

Both positive and negative aspects of purchase

Assistant was knowledgeable about products available she made it easy to make our purchase. However one of the biggest fault in your store is the staff immediately pounce on customer's as soon as you walk into the store which is very off putting.We already knew what we wanted from a previous visit and didn't want or need this type of selling

June 12, 2026
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Reply from poltronesofà - Team Valley

Ciao Frances,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am pleased that you found the assistant to be knowledgeable on your recent visit to store and appreciate your comments.

We are always trying to improve our service and will ensure that your feedback is passed on to the relevant teams.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Recently received our sofa and very…

Recently received our sofa and very happy with how its reshaped our living room. It’s very comfy and spacious so plenty of room for family and friends.

Salesperson David was very kind and helpful when we were purchasing, and Craig and Michael were great with the delivery and installation process.

June 11, 2026
Rated 5 out of 5 stars

Outstanding customer service

My mam and I had a very warm welcome in to the team valley shop by Martin. He was very patience with my mam who has dementia and went through everything very slowly and made her feel very comfortable and confident. There was no sales pressure which actually made my mam want to buy from him. 10/10 for customer care and patience. Thank you again for another outstanding experience!

June 10, 2026
Rated 3 out of 5 stars

Recliner chair

The product is very good, however we are very dissatisfied with the colour from the swatch in the shop to the product received.

June 4, 2026
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Reply from poltronesofà - Team Valley

Ciao Paul,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you're disappointed in the colour of your chair.
Looking over your order I can see that this has been raised with us and we have asked for the supplier to review the details.
As soon as we have a response our aftercare team will reach out to you and discuss this further.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

I had to contact the store to ask when…

I had to contact the store to ask when delivery would be to be informed it was a week later and I should have received a text to notify me I never received the text. However was kept up to date with delivery to the point I got a 40 minute slot and the delivery arrive within that slot.

June 6, 2026
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Reply from poltronesofà - Team Valley

Ciao Mrs Maccoy,

I hope you are well and thank you for your review.

I am pleased to see that over all you had a positive experience and your delivery arrived on time on the day.

I am sorry that you did not receive the initial confirmation text message for delivery and I will ensure that this is passed on to our bookings team, to help us improve our customer experience moving forward.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

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