All of the three staff there were welcoming and friendly when I came in. I approached Dave about the items I was interested in, as I remembered him from my previous sofa purchase in May. He was inform... See more
Location
Switch locationUnit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure. Result was we bought a sofa and otto... See more
When the sofa arrived, they brought it into the house, balanced it on its side but did not keep hold of it so it fell, hit the corner of a piece of furniture and scratched the leather. Did not apologi... See more
Company replied
Excellent experience from Poltrone Sofas. My sofa was delivered exactly when I was told it would be and I love it it’s gorgeous. I ordered the Calboli leather sofas (two seater and three seater). Lov... See more
Company details
About poltronesofà - Team Valley
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
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Absolutely
Absolutely fantastic. Very very good and helpful. Can't fault them in any way.
New settee
I got plenty of notice of when my settee and chair was coming and they came to my house and were polite and did their job without any fuss, l was very pleased
May use AI-assist with repliesRead more
The man who took sofa ordgreat helper dave done…
The man who took sofa order dave done everything he cud t make us comfortable

Reply from poltronesofà - Team Valley
The delivery lads were on time and fast…
The delivery lads were on time and fast well presented and had the right attitude and with a sense of humor. They work through the heat wave fabulously well done.
We had a delivery at lunchtime
We had a delivery at lunchtime. The staff were very well presented, very polite, friendly, informative and efficient. Due to the heat of the day and it being lunchtime, I did offer a cup of tea for which they declined and said they would prefer water. No problem, they were very grateful.
I felt like I was allowed to browse and…
I felt like I was allowed to browse and discuss with my husband without being hounded.The assistant explained everything but gave us space to think and breathe which was a change as normally I feel intimidated and put off when hounded.
Poltronesofa
David was the one in the shop and he was very helpfull the two lads that brought it were good
Both positive and negative aspects of purchase
Assistant was knowledgeable about products available she made it easy to make our purchase. However one of the biggest fault in your store is the staff immediately pounce on customer's as soon as you walk into the store which is very off putting.We already knew what we wanted from a previous visit and didn't want or need this type of selling

Reply from poltronesofà - Team Valley
Recently received our sofa and very…
Recently received our sofa and very happy with how its reshaped our living room. It’s very comfy and spacious so plenty of room for family and friends.
Salesperson David was very kind and helpful when we were purchasing, and Craig and Michael were great with the delivery and installation process.
Very helpful and pleasant sales…
Very helpful and pleasant sales assistant, Kat. She was informative and knowledgeable but never pushy, She gave time for me to look around and decide.
A completely faultless purchase from…
A completely faultless purchase from ordering in store to on time delivery confirmation, to on time delivery, no problems , no concerns, hassle free , thank you 😆
Super welcoming
Super welcoming, informative, whilst giving space to think, discuss and decide fabrics … thanks for your help David
Outstanding customer service
My mam and I had a very warm welcome in to the team valley shop by Martin. He was very patience with my mam who has dementia and went through everything very slowly and made her feel very comfortable and confident. There was no sales pressure which actually made my mam want to buy from him. 10/10 for customer care and patience. Thank you again for another outstanding experience!
They came on the dot friendly staff put…
They came on the dot friendly staff put furniture in and together with polite conversation and quickly romoved all rubbish and asked where I wanted furniture and put it there no problem so overall everything was perfect
Recliner chair
The product is very good, however we are very dissatisfied with the colour from the swatch in the shop to the product received.

Reply from poltronesofà - Team Valley
I had to contact the store to ask when…
I had to contact the store to ask when delivery would be to be informed it was a week later and I should have received a text to notify me I never received the text. However was kept up to date with delivery to the point I got a 40 minute slot and the delivery arrive within that slot.

Reply from poltronesofà - Team Valley
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