All of the three staff there were welcoming and friendly when I came in. I approached Dave about the items I was interested in, as I remembered him from my previous sofa purchase in May. He was inform... See more
Location
Switch locationUnit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure. Result was we bought a sofa and otto... See more
When the sofa arrived, they brought it into the house, balanced it on its side but did not keep hold of it so it fell, hit the corner of a piece of furniture and scratched the leather. Did not apologi... See more
Company replied
Excellent experience from Poltrone Sofas. My sofa was delivered exactly when I was told it would be and I love it it’s gorgeous. I ordered the Calboli leather sofas (two seater and three seater). Lov... See more
Company details
About poltronesofà - Team Valley
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
1K reviews
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Steven and Kai arrived at our house…Steven and Kai arrived at our house prompt. Moved furniture into our house without any damage. Very polite and everything sorted within 20 to 30 minutes.
Steven and Kai arrived at our house prompt. Moved furniture into our house without any damage.
Very polite and everything sorted within 20 to 30 minutes.
June 3, 2026
Prompt delivery and build of furniture…
Prompt delivery and build of furniture by two good guys.
June 6, 2026
New sofa
During two visits to the sore your sales advisor (Steve) was eager to understand our requirements and then patiently guided us through the large range of styles and fabrics making it relatively easy for us to arrive at our final choice.
May 27, 2026
Two good polite delivery lads nothing…
Two good polite delivery lads nothing to much bother.
June 4, 2026
Excellent 5 star service
The delivery experience was fantastic from beginning to end. The communication prior to delivery date was excellent. I received a text and Email on morning of delivery with a shorter window and tracking link. Delivery driver rang me when they were 15 minutes away. They were both friendly and efficient and explained everything in detail. Excellent 5 star service!
I would also like to thank Dave from Team Valley, Gateshead store. He was extremely helpful in store when my husband & I were browsing. There was no pressure or hard sell, allowed us to browse and left us to call on him for help and advice. He was brilliant. A fabulous store too with the most gorgeous aroma when you walk in.
June 3, 2026
Warm welcoming staff who were extremely…
Warm welcoming staff who were extremely helpful and knowledgeable.
June 2, 2026
From ordering to delivery everything…
From ordering to delivery everything went perfect. 2 lads who delivered were very helpful and professional,
May 27, 2026
May use AI-assist with repliesRead more
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Warm friendly member of staff
Warm friendly member of staff. Think we could have been offered an incentive as not taking finance! Will wait for delivery to comment on satisfaction with quality and further service
May 27, 2026
Reply from poltronesofà - Team Valley
Ciao Bernadette,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience so far.
We appreciate your comments regarding the service in store and will certainly pass on your comments to the relevant team.
We will reach out once your order is ready for delivery and would love for you to come back and review us at that stage also.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivery team were great
Delivery team were great ! Nice and pleasant young lads ! Very helpful!
May 23, 2026
Very helpful staff
May 21, 2026
I was treated with due respect and with…
I was treated with due respect and with a professional manner from when I entered the Store until I left, and the atmosphere was very lay back and welcoming.
May 6, 2026
Team Valley SCS
I was left alone to browse which is a good thing for I went into a bigger store and he kept following me around, so I walked out of that one in Gateshead. The gentleman in Team Valley was lovely and everything was done to perfection and swiftly. Thank you
May 19, 2026
Staff at the Team valley store…
Staff at the Team valley store Gateshead were absolutely fantastic, didn't pressure or keep coming over to look at sofas. The greeting when entering store extremely polite and professional and when it came to the final decision on colours ect were fantastic in helping. 1000% reccomend this store.
May 12, 2026
Unprompted review
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