Friendly staff in the Gateshead Retail Park store. Lots of choice of sofas and thankfully high back that I was looking for. Was informed it would be 3months before delivery and it was only a week out so that’s great.
Delivery guys done a seamless build of the sofas Respected my carpets! Well done guys!

I was kept informed of the date of delivery from a few days before right up to the sofas being delivered and set up.

Communication about delivery time was spot on. Jake and Steven were very helpful and very efficient. It was a pleasure to have them in my home. Overall I am very satisfied with my experience with SCS. They have kept me informed every step of the way.
Stephanie at SCS, Team Valley was also a great help. She was very efficient and patient.

They got 1 star which they dont deserve any. Im disgusted with this company SCS. Please save your well earned money and go somewhere else. Our corner suite is made very badly not enough filling baggy leather ripples. After 4wks old. And your suites are made in China Which I think is false advertising when it says Italian leather. We've been told by there technician it's fine and it's due to sitting on it. 🤬🤬🤬🤬
Hello Lynsey
Thankyou for getting back to us. Regardless of your inspection the furniture is not fit for purpose. We have booked an independent inspection ourselves.If this cannot be rectified by yourselves under rule 75 of the consumer act we will be taken this further. As you now own the company Elmera that carried out the inspection,that cannot be considered as independent technician?

After poor service from SCS, since my order was placed, it was a refreshing change to have the delivery people in my home. The delivery crew were really pleasant and efficient.
I will however be in touch ( or attempt try to get in touch) as I think there is a fault

Purchased a recliner arm chair. Sales staff at Team Valley Retail World were extremely helpful. Kat was friendly and professional and really delivered fantastic customer service. Delivery was prompt and the delivery staff again were really polite and professional. A first rate experience and thrilled with product and service. Thank you SCS

Friendly and courteous service from both the delivery staff

Staff from shop floor to manager all very polite, professional and helpful.
Delivered 3 piece suit for free 2 weeks earlier than initial 3 week delivery date. (store was in midst of refurbishment closure during delivery)
Decided to write review after testing suit and it's recliner functions over last 5 months.
Highly recommend this store.

Got sofa delivered today on time as promised,three delivery lads very chatty and pleasant,set up sofa quickly and very helpful, cant say anything bad ,,👍👍👍

On time, kept us well informed of their ETA. Very courteous, polite and quick.

Very friendly and helpful, great job

NEVER BUY FROM SCS AGAIN.

We had several attempts to contact them regarding a simple delivery query and got no response. No one ever answered. When we finally did they didn't allow me to speak unless it was the purchasing person - even though it was a question and not a change. They provided an email and we emailed with no response until the latest on Friday with a passive aggressive response (i.e. get it delivered on this day or not until next year - which wasn't what I asked).

When the delivery drivers came (we paid for installation, up a flight of stairs, etc. - all noted in the order), they were moaning about the sales people at SCS. Once up, they had muddy shoes and refused to take shoes off for H&S reasons, which is fine, but had no shoe coverings like the other major installers tend to do (Sky, BT, etc.). They stamped all over the carpet ruining it. At this stage they threatened to take the items back, which my wife said go on then (she was alone when they arrived). They started smirking and acted condescending, before my wife kicked them out -both delivery people were standing there being intimidating and smirking. The item was left unbuilt and the carpet muddy. Shocking experience. This is our first and last purchase from SCS. Irrelevant if they use external companies or not - it's on SCS

Edit in response to SCS reply - the contact form simply doesn't work. Pictures get added (6) and it asks for more. Not good enough.

Great service, friendly drivers, very quick at assembling the sofas, took all the packaging away.

Kept up to date on delivery times by text and phone calls

Steve and Jake delivered today and were lovely, very good at putting it together and even changing it when I couldn't decide which way it went, they were helpful and really nice

The sofa is just what we wanted. Finest Italian design and perfect for our needs.

The sofa arrived a month before due and was delivered and assembled with care.

Excellent delivery staff who carried the sofa up two floors.

I’m very happy with my purchase from SCS. From the selling point to the delivery & communication in between, everything was truly great. We were supported & well-guided in the shop to make the right choice for our house. The crew who delivered the sofas to our house were truly professional, carried it to the upper floor, fitted it in & showed us some tricks. They removed all the covering & boxes & took it back with them. It was a bonus that it was delivered before the expected date. Overall, very satisfied with the whole process. Thank you

I was informed of the delivery arrival time. The 2 delivery men were fantastic. So polite, professional and friendly.
They moved the furniture in, set up the sofa and armchairs and showed me how to use them. All rubbish removed too.
We are very happy customers. They are a credit to your company.

I had a sofa/bed delivered by SCS this morning and was really impressed with their service. From the communication the week and day before to tell me when it would be delivered, to the 2 men (Paul and Sean) who arrived within 10 minutes of their promised timeslot. Everything was as expected and they couldn't do enough for me. I will definitely buy from SCS again in the future.

Had a fantastic experience today with Kat, she was really kind and helped me through my purchasing journey. There were no pushy sales tactics and I have now placed an order for a fabulous new sofa and chair that are due a lot sooner than I anticipated! Keep up the good work Kat, you’re an asset to SCS!