From entering the store, not pressured by a sale personnel, after a few minutes browsing Dale approached, we explained what we were wanting, he explained the layout of the store and where to fin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When the couch was delivered there was a mark on the arm. Delivery drivers first tried to blame it on my floor as it must have been dirty even though it had just been mopped and the couch hadn't been... See more
As soon as we set foot in the store, we were made to feel welcome. Ryan, who looked after us, was extremely knowledgeable, attentive and professional. If anything his knowledge made our purchase a lo... See more
Delivered earlier than the previously advised date, and delivered on time on the day. Both operatives were excellent and fitted the furniture quickly. From when we placed the order everything has been... See more
Company details
About poltronesofà - Warrington
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit 6B, unction 9 Retail Park, WA2 8TW, Warrington, United Kingdom
- 0191 731 3300
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wide choice of sofas
Wide choice of sofas. Competitive prices with offers. Helpful, friendly staff.
I met with Philippa who was super…
I met with Philippa who was super helpful and knowledgeable about all the SCS products. She was so patient as I viewed every sofa in the shop and also gave me time alone to peruse. I came away very happy with my purchase and very happy with the time I spent in the store. Totally enjoyable experience.
Great service
Philippa was exceptionally helpful and made our experience a painless one. Very happy with the service and look forward to receiving our sofa
5* experience
Dale was absolutely amazing! He was so knowledgeable on all of the products and fabrics and guided us with what sofas were best to suit our family and 2 cats whilst going for something we could afford. Dale was very patient as we are very indecisive people and he went the extra mile to help us through every step and explained everything thoroughly and answered any questions we had. Dale is such a friendly, approachable person and we definitely had a 5 star plus experience with him! :)
Friendly team
Friendly team, good choice of sofas. Thank you Carla and team for helping us buy a lovely sofa!
Great customer service from Philippa and Dale
We came in to scs looking for a sofa for our new house and we were greeted by Philippa and Dale who were both super helpful and friendly. Overall lovely experience shopping here and came away with a great purchase!
Carla and Captain Sensible were the…
Carla and Captain Sensible were the epitome of punk professionalism. They were kind, courteous and gave me food. Their product knowledge was excellent and they took the time to give us a first rate service. John (Captain S) needs to get his guitar off the wall and rock out more and Carla should have bacon butties on standby but otherwise both were faultless. I can't give a higher recommendation or more praise. Is Carla single? Asking for a friend...
Good experience, thank you Carla.
Carla was friendly and professional.
A credit to your team. Thoroughly positive experience
I'm speechless with the bargain and…
I'm speechless with the bargain and service we received.
Peter was fantastic
Peter was fantastic, he was really helpful with the questions we had & answered them with all his knowledge, we had a lovely experience buying our first sofa!
Thank you Peter
Great Customer Service and advice.
Excellent company outstanding staff.
Peter turned a stressful sofa buying experience in to a calm relaxed time.
From start to finish Peter was courteous, patient and very helpful.
Myself and my wife had our six year old daughter with us who has sensory needs and Peter was brilliant and very understanding with her.
After initially viewing several sofas in several of the local stores, we decided to buy from SCS, which was thanks to Peter.
Peter made the experience so much easier, he was very knowledgeable from start to finish and made us feel relaxed from start to finish.
Peter is a credit to SCS, if I could give more than 5 stars I would do.
Excellent service from Raymond at SCS
Collected our new power armchair today. John the store manager did an excellent job of booking it out for us. On arrival, Raymond did all of the paperwork, had the chair ready for us to collect and helped us load it into the car. Raymond double checked to see if we needed any further help. Excellent service from Raymond at SCS.
Amazingly friendly and helpful service…
Amazingly friendly and helpful service by Carla at Warrington store , will be back for sure!
Dale was really helpful and patient…
Dale was really helpful and patient whilst processing my purchase.
Exceptional
The store was clean and well lit. Staff on the shop floor have been super friendly and helpful.
I was dealt with by Raymond who was fantastic, he explained everything to me regards payment/ delivery and deposits. I also had dealings with Dale who was supper helpful regards some lamps and both were really professional and accommodating. Would highly recommend the store and the staff have been exceptional.
Great store
Our visit to the Warrington store was great.
We had a rough idea of what we wanted.
We were met by Peter who really helped us to find the perfect solution.
Lots of help and really good advice made our choice simple.
Visited your store on Riverside retail…
Visited your store on Riverside retail park on Friday as I was looking for a new suite.We were welcomed into the store by Raymond,who was absolutely brilliant.Explained what I was looking for and he guided me and my daughter to what he thought I would like.I decided on the suite quite quickly,the material took a little longer.We were joined by Dale and Laura and we all had such a good laugh,the banter between us was just great.Best hour I have spent in a long time.Your team at the store were just brilliant and they all work very well together.Thank you so much.
New sofa
Excellent service Dale was very helpful and explained everything to us
Great selection of sofas and offers
Definitely recommend
Awesome staff
Awesome staff, really helpful and didn’t jump on us. Philippa was particularly great!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







