I throughly enjoyed my experience in the store. The assistants were very friendly and helpful and made my experience a delight, I was also given one of your waters and it was refreshingly cool. Tha... See more
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Came shopping for a new couch and the 2 guys couldn’t have been more accommodating we explained what we wanted and was shown some different options of which we chose the best one for us Unfortunat... See more
Wigan store 2/7/26 Leather chair bought. Photos of chair have been forwarded to complaints department. Seat has no support at all unlike the same other excellent chair. Please advise.
Company replied
Absolutely fantastic staff working at this store. I was looked after by Danny and Michelle who were brilliant. Cannot fault them
Company details
About poltronesofà - Wigan
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
9 Ormskirk Road, 0, WN5 0XD, Wigan, Lancashire,, United Kingdom
- 01942 615160
4.7
Excellent
1K reviews
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Very welcoming and helpfull
July 21, 2026
We called in poltroni in Wigan looking…
We called in poltroni in Wigan looking for a new sofa. Bernhard was a really nice salesman.he wasn’t pushy. So we ordered a sofa we loved 😊
July 18, 2026
Absolutely fantastic staff working at…
Absolutely fantastic staff working at this store. I was looked after by Danny and Michelle who were brilliant. Cannot fault them
July 20, 2026
Unprompted review
The staff where very informative and…
The staff where very informative and polite and understood what we where looking for
July 17, 2026
Excellent staff
July 14, 2026
I throughly enjoyed my experience in…
I throughly enjoyed my experience in the store.
The assistants were very friendly and helpful and made my experience a delight, I was also given one of your waters and it was refreshingly cool.
Thank you.
Joyce .
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Apart from arriving 1 hour earlier than…
Apart from arriving 1 hour earlier than advised, the team were polite and completed the setting up of furniture efficiently, removing all packaging
July 12, 2026
Reply from poltronesofà - Wigan
Good Afternoon John,
I hope you are well and thank you for your 4* review.
We are happy to see that you had a positive experience for your delivery and found the team to be polite and efficient. I am sorry that they did arrive a little earlier than we had initially estimated for and hope that this did not cause any inconvenience.
Kind regards
Poltronesofa at ScS
Social Media Team
Staff very helpful
Staff very helpful, we had no hassle from the sales team but was always there for advice on the sofa.
July 9, 2026
Friendly and very professional staff
Friendly and very professional staff. My needs were met
July 7, 2026
12 week delivery is a pain SCS
12 week delivery is a pain
2 weeks later for footstool
Overall not bad
July 7, 2026
Reply from poltronesofà - Wigan
Ciao Mr Fairhurst,
I hope you are well and thank you for your review.
I am pleased to see that overall you had a positive experience with us however I am sorry that the delivery timeframe was a little longer than you may have hoped for.
All of our furniture is made to order so this is reflected in the lead times that we provide.
Thank you very much for your order with us and I hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Two lads came and delivered it bang on…
Two lads came and delivered it bang on time, they was very helpful, wouldnt fit through the front , but went round the back and with plenty effort got it in the house, nothing too much trouble for them, and took the packiging away , we was impressed
July 9, 2026
Great Furniture.
July 5, 2026
Reply from poltronesofà - Wigan
Good Afternoon Neil
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Went to the Wigan store and told the…
Went to the Wigan store and told the staff what I required and they was really helpful and helped a lot fast delivery would highly recommend
July 5, 2026
Wigan store 2/7/26 Leather chair…
Wigan store 2/7/26 Leather chair bought. Photos of chair have been forwarded to complaints department. Seat has no support at all unlike the same other excellent chair. Please advise.
July 3, 2026
Reply from poltronesofà - Wigan
Ciao Mrs Heaton,
I hope you are well and thank you for your review.
I am very sorry that you have some concerns with your chair.
A service has now been raised so that this can be looked at and your details passed on to the 3rd party technicians at Emmiera.
An email has been sent to you a little earlier this morning, with a link to their booking form, so that you select a convenient appointment date for a technician to attend.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
No pushy sales persons
Helpful and pleasant staff without being too pushy. A pleasure to visit in a relaxing atmosphere.
June 25, 2026
Came shopping for a new couch and the 2…
Came shopping for a new couch and the 2 guys couldn’t have been more accommodating we explained what we wanted and was shown some different options of which we chose the best one for us
Unfortunately while Instore I caught sight of another couch so instead of leaving having ordered one we left having ordered two but I left a very happy shopper massive thanks to Danny and his staff with outstanding customer service and care
Small side note do not be put off by the overgrown grass it’s Wigan Labour Council that give the impression this shop is closed it isn’t. If your on the market for a new suite have a look
June 30, 2026
New Suites
Staff are well informed and all questions more suggestions were taken onboard and dealt with expertise
June 26, 2026
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