I throughly enjoyed my experience in the store.
The assistants were very friendly and helpful and made my experience a delight, I was also given one of your waters and it was refreshingly cool.
Thank you.
Joyce .

Apart from arriving 1 hour earlier than advised, the team were polite and completed the setting up of furniture efficiently, removing all packaging

Staff very helpful, we had no hassle from the sales team but was always there for advice on the sofa.

Friendly and very professional staff. My needs were met

12 week delivery is a pain
2 weeks later for footstool
Overall not bad

Sales person helpful no pressure sales,

Two lads came and delivered it bang on time, they was very helpful, wouldnt fit through the front , but went round the back and with plenty effort got it in the house, nothing too much trouble for them, and took the packiging away , we was impressed

Went to the Wigan store and told the staff what I required and they was really helpful and helped a lot fast delivery would highly recommend

Wigan store 2/7/26 Leather chair bought. Photos of chair have been forwarded to complaints department. Seat has no support at all unlike the same other excellent chair. Please advise.

Both delivery guys were very professional and great customer service.

Helpful and pleasant staff without being too pushy. A pleasure to visit in a relaxing atmosphere.

Came shopping for a new couch and the 2 guys couldn’t have been more accommodating we explained what we wanted and was shown some different options of which we chose the best one for us
Unfortunately while Instore I caught sight of another couch so instead of leaving having ordered one we left having ordered two but I left a very happy shopper massive thanks to Danny and his staff with outstanding customer service and care

Small side note do not be put off by the overgrown grass it’s Wigan Labour Council that give the impression this shop is closed it isn’t. If your on the market for a new suite have a look

Helpful honest

Staff are well informed and all questions more suggestions were taken onboard and dealt with expertise

Well for a start we haven’t received our furniture! After emails with links that said it’s coming to then pressing said link to be told it’s now Friday. I used the website tracking and that said the 22nd. In the end I called the shop as I had no idea if it was coming or not, they contacted the warehouse and said the driver called in sick. No contact was made to me, I took an afternoon off work and also had to get my parents to pick up my child so I was in for delivery! So now it’s coming on Friday hopefully!! It’s not the shop I purchased it from a fault they do not deal with deliveries.

Good service all round delivery was also excellent

Great experience from ordering to delivery. The sales assistant was extremely helpful and knowledgeable. The communication from the company has been excellent so we knew the progress of our order. The delivery guys kept us informed, even to the extent of being 30mins late. They were polite and efficient. I would definitely recommend this company to anyone.

Great communication - delivery team where professional, courteous and respectful. Delighted with our new sofa and chair!

Absolutely appalling experience

We were excited to recieve our new sofa only for it to arrive with a rip in the fabric. Discovering damage on a brand new item that cos a significant amount of money was disappointing enough, but the way we were treated afterwards was even worse.

The following morning I went into the store seeking advice because I genuinely did not know that damage claims had to be submitted through an online form. Rather than receiving any sympathy or apology the member of staff was dismissive and appeared completely uninterested in the fact we had just recieved a damaged sofa. The only thing he seemed concerned about was weather the delivery paperwork had been signed.

At no point did he apologise for the condition of the sofa, or acknowledge our frustration. As a customer who had just spent a considerable amount of money, I found the attitude rude, unprofessional and lacking in customer care

Receiving a damaged product is bad enough, but being made to feel like the problem is somehow your fault simply because you signed for a delivery is unacceptable. A signature confirms receipt, not that a sofa has been inspected inch by inch for hidden damage.

I am extremely disappointed with both the quality control and the customer service. Based on my experience so far, I would not recommend this company.