Great communication - delivery team where professional, courteous and respectful. Delighted with our new sofa and chair!

Absolutely appalling experience

We were excited to recieve our new sofa only for it to arrive with a rip in the fabric. Discovering damage on a brand new item that cos a significant amount of money was disappointing enough, but the way we were treated afterwards was even worse.

The following morning I went into the store seeking advice because I genuinely did not know that damage claims had to be submitted through an online form. Rather than receiving any sympathy or apology the member of staff was dismissive and appeared completely uninterested in the fact we had just recieved a damaged sofa. The only thing he seemed concerned about was weather the delivery paperwork had been signed.

At no point did he apologise for the condition of the sofa, or acknowledge our frustration. As a customer who had just spent a considerable amount of money, I found the attitude rude, unprofessional and lacking in customer care

Receiving a damaged product is bad enough, but being made to feel like the problem is somehow your fault simply because you signed for a delivery is unacceptable. A signature confirms receipt, not that a sofa has been inspected inch by inch for hidden damage.

I am extremely disappointed with both the quality control and the customer service. Based on my experience so far, I would not recommend this company.

Friendly and knowledgeable staff. What appear to be quality products. We ordered our suite with the help of Bernard O’Keefe who was knowledgeable, friendly and helpful with his advice.

What can j say,one of your staff Michelle was very very helpful with her expertise advice I really cannot fault her she was very polite and explained everything to us so a big thankyou to Micnd helle i will definitely be passing on your shop and cannot wait to get my suite thanks again

Member of staff was excellent. Nothing was too much trouble for him and spent ages explaining the different types and fabrics available.

Fantastic service from going into the store to pick a new sofa, to keeping me informed as when my delivery would be to on the day updates of when to expect the delivery. Friendly delivery mens, who set up the new sofa and took all the rubbish away too.

The staff in the showroom were lovely. They didn’t intrude but were extremely helpful at the same time.

Delivery service was excellent.

The three lads that delivered our furniture was very pleasant,friendly and very professional. Came on the time they gave us. Explained how to dismantle the backs if we ever moved house. Made sure everything was perfect before they left. 5 star team.

Excellent, Tony was superb

Lots of choice and colleagues were very helpful without being pushy

They were a couple of good guys they couldn’t do enough to help.

Great advice and lovely coffee. Danny helped to choose the right sofa for my living room.

Very professional got suite in good time, tidied up took rubbish away plugged in and demonstrated recliners.

Clear honest advice about the sofa your buying, knowledgeable staff and a great coffee to finish,
Thanks Danny.

The staff was very friendly and helpful and imformative.

Very helpful and let us look in peace. But there for any questions or query. We purchased a suite for both of our rooms

Very professional polite we didn’t feel pressured which was why we bought a leather sofa and chair thank you Michelle

Michelle was great with the sale of my couch, thank you very much

Excellent, friendly staff. Had lots of help choosing the right sofa for us.