poltronesofà - Wigan Reviews 

1,304
TrustScore 4.5 out of 5

4.7

9 Ormskirk Road, 0, WN5 0XD Wigan, Lancashire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The SCS drivers provided a very friendly and thorough delivery service. They made sure that U was happy and that everything worked properly before they left and even took the packaging away. Great ser... See more

Rated 5 out of 5 stars

From placing the order for our new leather swivel chairs at the Wigan branch to delivery and assembly,we received excellent service from all staff concerned.Keep up the good work.

Rated 5 out of 5 stars

Delivered on time in fact a couple of weeks earlier than expected,the delivery crew were very friendly and efficient.placed the sofas were I wanted them took away all packaging,sofas are lovely and co... See more

Rated 5 out of 5 stars

When we went to buy our new furniture from your wigan branch we was met to michelle she was so friendly and helpful she assisted us in choosing our new sofas we can't thank michelle enough and would r... See more


Company details

  1. Furniture Store

About poltronesofà - Wigan

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 9 Ormskirk Road, 0, WN5 0XD, Wigan, Lancashire,, United Kingdom

  • 01942 615160

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,304)

17,550 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant delivery team -

Apart from extended delivery timescales, overall an excellent experience. Peter and John, the delivery team, were brilliant. Assembled to suite and took away all the packaging. Arrived on time and were very courteous, quick and efficient.

February 27, 2025
Unprompted review
Rated 3 out of 5 stars

The store experience was very good

The store experience was very good. Friendly and helpful. The delivery and assembly of the furniture was also very good. We are delighted with our new sofa. However contacting you to change the delivery date was hopeless and paying the balance also. I spent 2 HOURS on the phone and online to achieve this. In the end gave up and made 2 visits to the store

February 27, 2025
Unprompted review
poltronesofà - Wigan logo

Reply from poltronesofà - Wigan

Good Morning Michael,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

We appreciate your feedback and are glad to see that you were happy with the service in store and your new sofa.
I am very sorry for the the difficulties you encountered when trying to change your delivery date and pay the balance and understand how frustrating this must have been.
Please accept my apologies for any inconvenience caused.
We are working to improve on our customer experience moving forward.

Kind Regards,
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Angry customer

Bought a so called leather sofa (don't think it's ever seen a cow)from this company. After two years 7mths it is ready for the tip. The leather is peeling. One of the arms have collapsed it looks 20yr old not 2 Reported it and was promised a visit from a technician. But of course no call back from them. Don't waste your money here. Not fit for purpose They did send a technician. No mention of the peeling leather on his report only the sofa arm that has collapsed so still left with a two year old sofa that is mess UPDATE. Technician came out. Told us due to the age of the sofa 2yrs 9mths that he has no choice but to basically say it wasn't a manufactures fault and we was fighting a loosing battle. He also said that we should never have allowed them to spray the peeling (all on voice recordings )so just be remember when handing over £3,000 to them that what you're buying is only expected to last 2yrs. Absolute joke of a company.

February 13, 2025
Unprompted review
poltronesofà - Wigan logo

Reply from poltronesofà - Wigan

Good Morning Lynn,

Thank you for leaving us a review & Hope you are well?

I am deeply sorry for the concerns you are having with your furniture and can understand how upsetting this must be for you.

After looking into your account further, I can see this has been chased up with our technician team to organise a appoitment date for you.

As soon as the technician has been and inspected your furniture we can move forward on the next steps on resolving your concerns.

Kindest,

Kayleigh - scs social media team.

Rated 5 out of 5 stars

Great Service

Great Service from Michelle
Friendly, knowledgeable, helpful advice made our purchase an easy one

February 9, 2025
Rated 1 out of 5 stars

Don't trust SCS very very sneaky



Fuming just had a call from SCS I want to return the sofa because it had to be repaired and I don't think it's worth the money I paid when it was faulty . The women has just told me because the engineer came out and fixed the sofa and my daughter signed to say he had repaired the sofa , I can't have a refund or return this sofa as I signed saying I'm happy with it . How can I sign when I was't home I was in work which I can prove . If you have an engineer come and fix your item don't sign anything . Very very sneaky SCS. I'm going to warn as many people on as many apps as I can

February 4, 2025
Unprompted review
poltronesofà - Wigan logo

Reply from poltronesofà - Wigan

Good Morning Diane,

I hope you are well and thank you for your review.

After looking into your account, I can see the sofa has been repaired and signed for. This means we would not be able to offer a refund. I am very sorry if this was not the outcome you were expecting.

If you require any further help, please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.

Many thanks,
ScS Social Media Team

Rated 5 out of 5 stars

Great customer experience!

Recently ordered a corner sofa and footstool. All staff were really welcoming, friendly and helpful! Dale assisted us and took our order and was brilliant! Had a great experience and look forward to our sofa arriving!

January 19, 2025
Unprompted review
Rated 1 out of 5 stars

Feel let down

That is to much .so nice orderd £2300 g.plan sofas. Couldn’t help enough. Well pushy could not get rid of him. Followed us round. Everywhere. I orderd but changed colour which when it came totally gutted not right colour. It is far to light .told delivery man who said I wasn’t the only one.tried every way possible get refund but no way. So one very unhappy customer. Wish I never stepped in store

October 24, 2024
Unprompted review
poltronesofà - Wigan logo

Reply from poltronesofà - Wigan

Good Morning,

I hope you are well and thank you for your review.

I am very sorry to see that the colour of your order was not as expected when this was delivered.

I am not able to locate an order using the reference number provided so please send us a screenshot of your review along with your delivery address and postcode if you require any further help.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Scs sofa

Staff were patient and extremely helpful
Vast stock on show
Delivery was fast and the delivery lads martin and Andrew were fabulous
Covered my carpets before delivery to protect them. They were pleasant and polite.
Delivery took no more than 10 minutes and they put my new furniture in place and took packaging away so my suite was up and ready to enjoy many thanks

January 6, 2025
Unprompted review
poltronesofà - Wigan logo

Reply from poltronesofà - Wigan

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Went in store to look for a sofa

Went in store to look for a sofa. We had specific dimensions and specifications for the sofa due to limited space. We were shown around by Gaz who was incredibly helpful. We went back the next day after confirming measurements and he instantly remembered us. Credit to the store.

December 28, 2024
Unprompted review
poltronesofà - Wigan logo

Reply from poltronesofà - Wigan

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Great service

Really helpful start to finish, understand what I wanted and found me the perfect sofa. Gaz you were so lovely thank you so much!

December 29, 2024
Unprompted review
poltronesofà - Wigan logo

Reply from poltronesofà - Wigan

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

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