I ordered 3 items from SCS Wigan on the 20th of January 2025. We were told that the delivery date would be on 14th of March +/- 3 weeks and that SCS would ring us for the outstanding balance up to 72 hours before delivery (30% was paid on 20th of Jan).

On 14th of March when nothing had arrived and no communication received from SCS we checked the online order tracker to find that the delivery date had been changed to 9th of May without any notification.

We went into the Wigan store to ask why and were told they would look into it for us. We heard nothing from them. One week later we contacted SCS online asking for an explanation.WE HAVE HEARD NOTHING FROM THEM EITHER.

Just checked again today (6th of May) to find that delivery to their distribution centre is now 6th of June, again with no communication received.

Why can't a company as big this have the decency to let people know that deliveries are going to be late and why can't they even respond to the queries of their disappointed customers when they ask for information regarding ever changing delivery dates ?

What I would really like now is my £625 deposit back and to cancel the order, but as previously mentioned, there seems to be no way to contact SCS.

I am truly disgusted at the treatment I have received from SCS and will never purchase anything from this company again !

When I first went in I was greeted by Joanne. Joanne then listened very carefully to my needs and not only showed me around all the store but explained my options in detail. I was trying to match a leather and she was very understanding when I said i would have to go home and get a cushion to match properly. When I returned a little later she came over right away, took me round again to make sure I got exactly what I needed. When I had decided she took me through the ordering and paying process so that I was clear about everything. She never tried to upsell or push me in any direction but gave me all the facts and any advice I asked for. I would recommend SCS to all my friends and not only was i looked after so well but I believe it offers the best value for money as well as the greatest choice of styles and fabrics. I can't wait to get my new sofa. Thanks.

Polite and professional .

Gary was super knowledgeable, friendly and just the right level of helpful. Not too pushy, but listened well to what we were looking for.

Lovely lady, very informative and knew the products, I think her name was Michelle ⚰️⚰️⚰️

It is a great shop with nice collections
Staff are well behaved especially Gary,he explained very well and well mannered. So patiently Gary explained all our doubts

Excellent service thanks Gary 10 out of10

Bernard at Wigan SCS was very helpful and experienced and explained in detail how the process would work.
He helped us find the right sofas for us and then to find the leather and colour we wanted.
5 stars to Bernard

This store makes lots of promises, in store, at the point of sale with no intention to deliver those promises. Purchased sofa on 1st March 2025, from the Wigan store, manager of store and sales person immediately offering delivery the following week for any sofa with a label on it and eager to please (this was misinformation at best), multiple issues (too many to mention) such as not being informed regarding delivery as promised (was promised a phone call from Michelle on 3/3/25 - didn’t receive any call or contact), not informed that the warranty is only valid if you purchase an SCS leather care kit - for a leather sofa, but you cannot purchase an SCS leather care kit ANYWHERE unless you take out the protection insurance ONLY AVAILABLE AT POINT OF SALE WHICH WAS NOT MENTIONED, therefore there is NOW NO warranty as cannot purchase an SCS approved leather kit - they don’t exist. Michelle sold this item boasting about the warranty and promoting a leather care kit that you can buy directly from Scs - not true!

Item delivered damaged - after myself and partner inspecting it in store and all parties agreeing and signing that there was no damage. I reported to delivery people, took photos in store and again upon delivery….delivery people said they had reported it and showed me the screen stating that someone would contact me in a few days but guess what?!…heard nothing. Tried emailing, three times, no reply! Tried the contact form via website, twice, no reply and weeks worth of calls but no answer or the contact centre is oddly often closed during office hours.
Don’t be fooled - look it up, there are serious issues with this company and in store is a different service than you receive once you’ve signed to purchase an item.
Had to visit store, no other option but even that didn’t get me closer to resolution and the deputy manager was rude, dismissive and abrupt without me even explaining my issues - that was just walking in and asking to speak to someone! He ranted for a few minutes about how busy he was with only himself and another person in the store and that they were busy. Spoke to the only other sales person in store who promised me a call from the manager who proceeded to apologise which was appreciated but tried to disclose the problems the company are currently having due to SCS being taken over which has caused the majority of staff to walk out/resign. He stated the new owner wants to bring in different stock and retrain staff to a new style of working which isn’t going down well with some staff. I explained this would be all very well but you make promises that you know you can’t deliver on and if you know this then you should not do it. Anyway, the following day I waited for a call and to no surprise, no call from the manager of Wigan branch. I had provided an email address in case that would encourage the contact - no email either, not even an acknowledgment. Michelle dealt with the original sale, with some input from the store manager during our visit and I have great issue with how their service on this date was upholding the sales of good act and consumer rights legislation.
Advice to potential customers - AVOID! Take your money elsewhere, any potential bargain or deal/offer is just not worth it. If you read this and think there must be more to my query than meets the eye - as there often is, fair enough - try to ring Scs yourself. There is only one number for the entire company and day after day ringing, two hours in the queue or selecting any other option will not connect you to someone. Don’t be like me and now stuck with a leather sofa - nearly £1000, that was delivered damaged (has been repaired but I’m unable to discuss that I haven’t received an item in the condition I signed and agreed to buy!). I can’t phone them, can’t email them, can’t use the contact form on the website and they can’t help me in store. Store rep honestly said he couldn’t help as the issue was above his pay grade.

Update: I was most surprised to receive reply on here due to all the extreme difficulties contacting the company. I did not expect a response but really appreciated one. I replied within hours of their comment via email including my order details, screen shots as requested and details of the issues I have faced - they had responded within hours of posting the review but 3 days since I emailed them now and no acknowledgment or response. It’s now 15th April and these issues have been ongoing since 3rd March 2025. Please be aware of the contract you sign in store potential customers - look it up on money saving expert as they know that any amount of disservice that they are protected by the clauses in their contract. It’s also unlikely you will have a smooth delivery and if you can’t agree on a mutually viable delivery date you run the risk of breaching your contract and can incur charges etc

Great variety of choices and lovely staff who explained everything patiently and perfectly.

Purchased a recliner sofa today from the Wigan branch and Gaz was amazing! He greeted me at the door as soon as I entered. He was very friendly and welcoming throughout my shop. Gaz spent time listening to exactly what I wanted and showed me lots of different options. He was very patient! I would highly recommend booking an appointment with Gaz.

We were treated from the start just browsing and then purchasing by Michelle in the Wigan branch. She was very helpful , friendly and took the time to show us different variations of the materials and sofas on offer. The whole process was stress free made easier by Michelle . Thankyou Michelle

Visited the Wigan store today 08/04/25 for 2 sofas. Gary talked me through my choice and I was very happy with the price. Gary is very professional and helpful.

Quick and efficient delivery. No complaints

We placed an order with Bernie at the Wigan store. We asked a lot of questions, after a 'not so good' experience with a previous purchase with another retailer. Bernie was brilliant! He answered all the questions. His product and company knowledge were excellent. Thanks Bernie...looking forward to receiving our new sofa.

Went with my dad, to the Wigan branch, to pick a new sofa. Gary showed us around without making us feel like we were being pressured to buy. The whole process was a good one, and we would definitely return.

Michelle was great, very attentive and helpful with our needs to ensure we got the right sofa for us.

Absolutely terrible experience, I wish I had gone elsewhere
If you have a problem you have no customer support or after care service to rely on, taken delivery of a Power reclining Riolo Sofa on 19th March, delivery and install was done by Lorry drivers, not installers, or so they said, the Sofa was clearly quite heavy but no bogey was used, they actually rolled it end to end through the garden, can you imagine, a £3,600 sofa rolled through your garden, It wasn't damaged but it did look amateurish and not what you would expect from SCS, It arrived without a splitter cable so at time of this review (25th) we're still unable to use the recliner, one head rest has a full length ladder in the Fabric, the other head rest reclines but extends beyond it's limit when retracted leaving a warped crease line, doesn't look good at all, besides this there is a 2-3 inch gap between both sections of the 2 seater, wide enough to fit my hand sideways without problem, anyway this was reported with photos via website customer services link on 19th March, we also called into store on the 20th to seek help/advice but to be fair the staff couldn't help anymore, besides calling every known number to be on hold for hours at a time we also contacted after care services on the 21st and customer care again on the 25th, to date no response from either, I can say with 100% confidence that his Sofa has not been quality checked or that this company has a QC system in place, I am still awaiting contact to resolve these issues, to be honest I wish and would advice anyone to spend there money elsewhere

Responded to Lynsey's request below on Friday 28th March with no receipt or acknowledgement, followed up with e-mail on Thursday 3rd April but still no response, over two weeks in and no further on, worst customer service ever

Ordered a sofa in store in December, contacted 10 days ago to advise that a delivery date was confirmed for today. I received daily reminders to pay the full balance of the sofa, yet since settling my balance last Friday I have had no further correspondence. The last message received from SCS following balance payment stated I would receive an email and text the evening before delivery with an expected delivery window, followed by a confirmed window by email and text on the day of delivery. I have received neither. Nor have I received a sofa.
All phone lines are down for "staff training". I visited the Wigan store who couldn't have been any less inclined to help if they tried.
A days annual leave wasted, no sofa nor any confidence in this ever materialising and 1.5k cash out of pocket. Disgusting customer service all round!

Gary was brilliant. Walked in and greeted us straight away. upon explaining the L shaped corner we wanted immediately was able to point us in the right direction and offer us great advice about comfort and support due to back and neck issues.

No forceful sale tatics pure class from start to finish and order conpleted within 30 minutes.

10/10 recommend gary