Bought the clifford portapack for a university project. I'm new to sdrs and had a few questions about the product. The guy on the chat was helpful but he definitely talks "engineer", I had to google a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought a clifford edition hackrf portapack about a month ago and specifically said for the SMA ports to be soldered however they sent me the ports not assembled. Which I just saw as I am pretty busy... See more
Company replied
I am based in Vienna and was looking for a specific device that I haven't managed to find it anywhere else inside eu without paying massive imports. This was my first time buying from this website and... See more
Company replied
The only issue I had was that the order was shipped after 3 days not max 2 days as they state. Besides this I didn't have any issues.
Company replied
Company details
Written by the company
At SDRStore, we are more than just a technology store - we are enthusiasts, innovators, and your fellow technology lovers. As a new player in the market, our mission is clear: to bring you the latest and greatest tech products, carefully selected and offered at prices that won't break the bank.
Contact info
Europe, We are currently only online., , Netherlands
- +3197010267156
- support@sdrstore.eu
- www.sdrstore.eu
4.1
Great
85 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far my experience has been terrible…
So far my experience has been terrible to say the least. I ordered the H4M on the 4th of April and it's now the 13th. The only information I've been able to get out of anyone was from a robot customer service agent from the shipment tracking company which was last updated on the 7th of April and the robot telling me "I have no further information about your shipment at this time." Where is my very expensive order from nine days ago surpassing your eight day delivery?????
April 13, 2026
Unprompted review
Reply from SDRstore
Hello Cam,
We would like to add an update for clarity.
Your order was placed on April 4, 2026 and shipped on April 7, 2026. On April 13, 2026 at 19:13, you contacted us outside working hours regarding the tracking, and we still responded by email at 19:20, just 7 minutes later.
In our reply, we explained that UniUni is only the last-mile carrier in Canada and does not handle the full international journey. At that stage, the parcel had already arrived in the destination country and was proceeding through the normal process of customs clearance and handover for final delivery. We also explained that there was nothing you needed to do while customs was being cleared.
We would also like to note that the parcel has since been delivered successfully.
We understand that limited tracking updates can be frustrating, especially for an expensive order, but the shipment was moving normally and we responded promptly with the available information.
Best regards,
The SDRstore Team
I ordered a Portarf last week and I was…
I ordered a Portarf last week and I was expecting to receive it within 5 - 8 business days as I saw on the product page, however I was very surprised to get a tracking number from FedEx and the parcel arrived much sooner than expected. Everything was packed well and the device works as it should. Very happy with the order.
April 8, 2026
Unprompted review
I am very surprised about the customer…
I am very surprised about the customer service. I recently ordered an hackrf h2 and only a couple of hours after my order was placed I was contacted by them letting me know that there is a newer version avaliable the h4m and they wanted me to have the newest version rather than an older model to have the full experience. I paid a small difference and upgraded. The parcel arrived today and I am really happy with it. They also assisted me through updating to the latest mayhem version via hackrf.app. I think it's very rare to find this kind of support. Definitely reommend them.
April 9, 2026
Unprompted review
Stay clear
Ordered 03/19/2026 - still nothing. Website wont let me cancel the order, even though it has the option to do so. Fishy i will ask the bank for a refund if the store does not reply to my email. Service seem to be not existing here and doubt the store is even shipping from Europe.
March 19, 2026
Unprompted review
Reply from SDRstore
Hello,
We’re sorry for the frustration, but this order was placed for a backordered item, specifically the RTL-SDR V4 Kit. The product page clearly showed that the item was on backorder at the time the order was placed and did not display as in stock.
Because of that, the delay is related to stock availability, not a lack of service. We also understand your concern regarding the cancellation option, and we apologize if that did not work correctly on the website.
Please contact us again with your order details and we will assist you directly regarding the cancellation or refund request if needed.
Best regards.
I am very happy with my purchase
I am very happy with my purchase. I have got a hackrf clifford edition as a friend recommended it to me as I wanted to get something more powerful than the rtl setup I already have, and I must say I am satisfied with the product and delivery process. I must also praise the customer support they always responded within a couple of minutes via live chat and provided detailed responses to all of my questions. I will most definitely come back :)
March 19, 2026
Unprompted review
Reply from SDRstore
Thank you very much for your kind review.
We are very happy to hear that you are satisfied with your HackRF Clifford Edition and with the overall delivery process. It also means a lot to us that you appreciated our customer support and the detailed assistance provided through live chat.
We truly appreciate your trust in our store, and we are glad we could help you choose something more powerful for your setup.
Thank you again for your support, and we look forward to serving you again in the future.
Took a gamble and I am glad i did
Not gonna lie, some old reddit thread almost talked me out of this. I kept seeing people accuse the site of just being a dropshipper. I needed a web 888, though, So I took the gamble and I am glad i did. From the start I saw that the estimated delivery time was about 8 days. And exactly after 8 days DHL knocked on my door to deliver the package. I am happy with my purchase. I'd definitely come back.
March 17, 2026
Unprompted review
Reply from SDRstore
Thank you very much for giving us a chance and for sharing your experience.
We understand that older Reddit threads or comments can sometimes create the wrong impression, so we truly appreciate you taking the time to order from us and judge based on your own experience.
We are very glad to hear that your Web-888 arrived exactly within the estimated 8-day delivery window and that everything went smoothly with DHL delivery. Providing clear delivery expectations and making sure customers receive what they ordered on time is very important to our company.
Thank you again for your trust and support. We will be very happy to welcome you back anytime.
Good customer support
Good customer support, I ordered an hackrf h2 and a couple of hours later I received an message from them letting me know that there is a new version the H4M and that since this is my first order with them they can upgrade me to it for free. Which I accepted of course. Thanks a lot!
March 13, 2026
Unprompted review
Reply from SDRstore
Thank you very much for your review.
We are very glad to hear that you were happy with the support you received. We always want our customers to receive the most up to date version available whenever possible, so we are pleased we could upgrade your HackRF H2 to the newer H4M for your first order with us.
It means a lot to us that you appreciated the gesture, and we truly thank you for choosing our store.
We hope you enjoy the device, and we will be very happy to welcome you back again.
Order delivered 70 days after placing it, for a product in stock, with a quoted delivery time of 10 - 15 days.
My order arrived. Some 30 days after it was supposed to. SDR store was better reached trough this public feedback channel than email, they claim to be under a spam attack but I suspect it's just bullshit. Because they didn't reply to the chat on their site and... I mean how does a spam attack cause you not to be able top see replies to email chains you initiated?
..oh and the package was delivered by a different company than they claim to of have used and it had an entireley different tracking code than they gave me..
I won't do business with them again, I suspect I only got my package because I was vocal here and threatened to do a chargeback.
March 5, 2026
Unprompted review
Reply from SDRstore
We’re sorry for the frustration this situation has caused.
To clarify a few important points in your review:
We did respond once we located your earlier messages. Unfortunately, we have recently been targeted by a large volume of spam emails, and we must manually review messages to avoid missing real customer requests. This caused a delay, but we did not ignore you.
The shipping/hand-over date is shown in your order details page, and your parcel was shipped on 24 February. We also had a visible website notice that, due to a warehouse migration, orders placed from 13 February onward would start shipping from 25 February (this dispatch window is the reason for the delay).
The tracking number may not appear in Finnish Post immediately because Finnish Post is not the carrier for the full route. The parcel is transported internationally first, and tracking in the Finnish Post system typically starts once the shipment arrives in Finland and is scanned by the last-mile carrier.
This is not dropshipping and you will not be asked to pay VAT on delivery — taxes are prepaid by us where applicable.
Because the shipment has taken longer than expected, our system automatically triggered an investigation with the carrier, and we are currently awaiting their official response. You also mentioned that you opened a chargeback with your card provider, so we will cooperate fully and provide any requested shipment and tracking documentation to them.
Your order remains fully protected: if the parcel is confirmed lost, we will offer a replacement or a full refund. If the parcel arrives while the case is ongoing, we will assist you immediately with the return process, as you requested.
Boo DHL, YAY SDRstore
While DHL failed in almost all aspects of the delivery process, the experience with the SDRstore support has been extremely helpful and informative.
Supposedly DHL never had my real address (although definitely being provided with it) and the shipment is "still in transit to DHL" all while sitting on my table already while writing this review.
The team at SDRstore had incredible reaction time to my support requests and gave me a lot of information regarding the whereabouts of my shipment.
All while DHL had faulty communication, infuriating chatbots and false information from human support members in contrast.
The people of the support team need a raise.
March 7, 2026
Unprompted review
Reply from SDRstore
Thank you very much for your kind words and for taking the time to share your experience.
We are very sorry that the delivery process with DHL was so frustrating and confusing, especially with the incorrect tracking information and poor communication on their side. We understand how stressful that can be.
At the same time, we are very happy to hear that your parcel arrived safely and that our support team was able to help keep you informed throughout the process. Your feedback means a lot to us, and we truly appreciate your recognition of our team’s effort.
Thank you again for your support and for choosing SDRstore.
We really appreciated the dedication…
We really appreciated the dedication and helpfulness of sdrstore's customer support. We needed to buy an USRP N310 within a very tight timeframe because our college funding was coming to an end and we had to get approval quickly. Sdrstore replied within a couple of hours, which helped us get the funds approved and place the order in time. They also informed us that they would ship the parcel via Fedex International Pririty free of charge. We received the parcel within 4 days. We are very greatful for their support and fast service.
March 4, 2026
Unprompted review
Reply from SDRstore
Thank you very much for your kind review and for sharing your experience with us.
We are very happy to hear that we were able to assist you quickly during such a time-sensitive purchase and help you secure the approval before your funding deadline. We understand how important these timelines can be, especially for academic and research-related orders.
It is also great to know that the FedEx International Priority shipment arrived within 4 days and that everything went smoothly.
We truly appreciate your trust in SDRstore and your kind words about our support and service. Thank you again for choosing us.
Great Services
March 4, 2026
Unprompted review
Reply from SDRstore
Thank you for your feedback. We truly appreciate your support and are glad to hear you had a positive experience with our service. If you ever need any assistance in the future, our team will be happy to help.
I am based in Vienna and was looking…
I am based in Vienna and was looking for a specific device that I haven't managed to find it anywhere else inside eu without paying massive imports. This was my first time buying from this website and I contacted them before purchasing and they let me know that they are migrating their warehouse and that until the 25th orders will not ship and they let me know that they can use their supplier network so I can receive the package faster, I was a bit worried since I thought I needed to pay taxes or something. The parcel was shipped with DPD, however no updates were showing. So I contacted them and asked what was happening and if it was shipped or not. And they told me that its normal because the parcel hadn’t arrived in the destination country yet as they said DPD is the last mile carrier, and told me to wait a couple of days. Fast forward 6 days and I have indeed started seeing updates, after that I got my package after 2 days and didn't have to pay any taxes. I am overall pretty happy but was a bit worried because there were no updates for 6 days. At least now I know I wasn't scammed :)
February 20, 2026
Unprompted review
Reply from SDRstore
Thank you for taking the time to share your experience.
We appreciate you reaching out to us before placing your order and for your patience during our warehouse migration period. As mentioned at the time, orders placed during that window were scheduled to ship after the 25th, with the option to use our supplier network to reduce overall delivery time.
Regarding tracking, you’re absolutely right — DPD operates as the last-mile carrier, so tracking updates usually appear only once the parcel reaches the destination country. A short period without updates can be normal in this case, and we understand how that can feel concerning if you’re not used to it.
We’re glad everything arrived safely, without additional taxes, and that the delivery progressed smoothly once updates became visible. Your feedback is valuable and helps set clearer expectations for future customers.
Thank you again for your trust and for choosing our store.
I was a bit hesitant at first due to…
I was a bit hesitant at first due to some reddit thread I saw before purchasing but everything went well. I received a tracking number via Evri and at first I didn't see any updates and I contacted the support to verify why there are no updates and they let me know that there are no updates because it didn't arrive yet in my country. after a week I started seeing updates and got the parcel the next day. I had a good experience with them and it certainly was not as reddit guy suggested.
February 20, 2026
Unprompted review
Reply from SDRstore
Thank you for taking the time to share your experience.
What you described is completely normal for this shipping method. Evri acts as the last-mile carrier, not the carrier for the entire route, so tracking updates only become visible once the parcel arrives in the destination country and is handed over locally. This is also outlined in our order confirmation email to help set expectations in advance.
We’re aware that there are online discussions out there, but we prefer to let real customer experiences speak for themselves. We’re glad everything went smoothly in the end and that you were happy with both the support and the delivery.
Thank you for your trust and for giving us the opportunity to prove it.
Huge thanks to sdrstore for the quick…
Huge thanks to sdrstore for the quick turnaround. I needed a krakensdr for direction finding for a project. They sent the parcel via fedex international priority which I was very pleased about as at checkout I can only select "standard shipping" and it arrived in a record time of 3 days. Great store and good products!
February 20, 2026
Unprompted review
Reply from SDRstore
Thank you very much for the kind review and for taking the time to share your experience.
We’re really glad to hear the KrakenSDR arrived so quickly and that the expedited FedEx delivery helped keep your project on track. Even when standard shipping is selected at checkout, we do our best to optimize dispatch whenever possible.
We appreciate your trust in our store and products, and we wish you great success with your direction-finding project. If you ever need assistance or additional hardware, we’re here to help.
i ordered the latest clifford hackrf…
i ordered the latest clifford hackrf and it arrive in good time. i am satisfied. good store!
February 2, 2026
Unprompted review
Reply from SDRstore
Thank you for your feedback.
We’re happy to hear that the latest Clifford HackRF arrived on time and met your expectations. It’s great to know you’re satisfied with both the product and the overall experience.
Thank you for choosing our store — we look forward to supporting you again in the future.
I was hesitant at first but everything was ok
I'll be honest, I was a little bit hesitant to buy from here as I seen a few sketchy reviews online and a reddit thread where the op had some issues. However they had exactly what I needed in stock so I just went with it and I am glad. I got a tracking number the day after I placed the order and I received the package within the estimated time I saw before purchasing. The box was a bit dinged in a corner but thats most probably because of the shipping company. I also contacted them when it was still in transit to ask for updates and they replied within a couple of hours. I wasn't ghosted as some other reviews state they do. Based on my experience I will most likely buy from here again
January 27, 2026
Unprompted review
Reply from SDRstore
Thank you for your honest and detailed feedback.
We really appreciate you sharing your experience, especially given your initial hesitation. We’re glad we could earn your trust by delivering on stock availability, clear tracking, accurate delivery estimates, and responsive communication while your order was in transit.
We also appreciate your understanding regarding the slightly damaged box — unfortunately, that can happen during shipping, but we’re happy the product itself arrived safely. Your note about not being “ghosted” means a lot to us, as timely and transparent communication is something we take seriously.
Thank you for giving us a chance, and we’re glad to hear you’d consider buying from us again.
good and helpful support!
good support i had some issues with setting up my portapack and first thought the device was broken but support told me that I need to add an sd card with mayhem data on it, after that everything was ok. delivery was good with express one. I like the store
February 7, 2026
Unprompted review
Reply from SDRstore
Thank you for your kind feedback.
We’re glad our support team could quickly clarify the setup and help get your PortaPack working properly. The SD card with Mayhem firmware is an essential step, so it’s great to hear everything worked perfectly after that.
We also appreciate your comments about the Express One delivery and are happy you had a smooth shipping experience. Thank you for choosing our store and for taking the time to share your experience — we truly appreciate your support.
I am happy I didn't have to pay extra taxes
since the UK left the EU I am very careful from whom I order to not have to pay taxes when the packages arrive here. I have ordered the new portarf and I am thankful that I did not have to pay any extra vat at the door which was a nice relief. Delivery also didn't take very long and arrived within the estimated time I saw at checkout. I am happy.
January 28, 2026
Unprompted review
Reply from SDRstore
Thank you for taking the time to share your experience.
We’re really glad to hear that everything went smoothly, especially regarding VAT and import charges after the UK left the EU. We know how important this is for UK customers, so it’s great to hear that your order arrived without any unexpected costs.
We’re also happy that the delivery time matched what you saw at checkout and that your new PortaRF arrived as expected. Thanks again for your trust and your kind feedback — it truly means a lot to us.
Good service and fixed my issue quickly.
I bought a clifford edition hackrf portapack about a month ago and specifically said for the SMA ports to be soldered however they sent me the ports not assembled. Which I just saw as I am pretty busy and didn't have time to play with the device until now. I tried to solder them myself but I broke them. I immediately contacted them via live chat and let them know about the issue. They responded very fast and said that they are sorry and that they may have not seen the note. In the end they told me that they will send me a new set of sma ports at no extra charge. I have received them and managed to solder them properly now. Good service.
February 5, 2026
Unprompted review
Reply from SDRstore
Thank you for taking the time to share your experience.
We’re sorry again for the initial oversight with the SMA ports — as mentioned, the note was unfortunately missed in this case. We completely understand how frustrating that can be, especially when time is limited. We’re glad you reached out and that we were able to resolve the situation quickly by sending a replacement set at no extra cost.
Happy to hear everything is now properly installed and working as expected. We really appreciate your patience and your kind words about our support — feedback like this helps us improve and means a lot to our team.
Warning
Warning - Do NOT use this store I ordered a Christmas present for my son - they send me an empty package - and claim something was in it - my son opened an empty package on Christmas witnessed by grandparents and other guests - no refund no nothing
It is easy to claim the package weight at me receaving it - it did not Weigh close to 1 kg - it was empty - the delivery guy does as far as I know not weigh the package - I hope he does because then it would be easy to prove who took the supposed content! I feel provoked by the Company insinuating that I somehow is trying to cheat - the package was opened in the pressens of others - there was nothing in it - I allready at that time suspected that my son unfortunately chose a foreign Company that was fake, I contacted the Company and explained that a Got an empty package - they apologised an Said that problems could happen during busy Christmas operations and that they would figure out what happened - I waited more than a month - no contact - and when I write Them to follow up - rhey eroter that the shipping Company Stated a certain weight - wich is impossible - and then stated that I would recieve no compensation and no product.
So this whole ordeal leases my with two possibilities - the Company is scamming its costumers - or they have no control with the shipping and when problems occur they blame the costumers!
This case Will now go to the police
But I recommend that if you dare using this Company - check the package before signing - because when there is a problem or no product - the Company Will blame you!
Watch you money
December 23, 2025
Unprompted review
Reply from SDRstore
Hello Jakob, thank you for your updated feedback. We would like to address your points directly to provide clarity on this investigation:
1. The 950g Weight: Logistics weights are not determined by the delivery driver, but by automated, calibrated scales used by the carrier at multiple checkpoints during transit. These logs verified a weight of 950g. A standard empty cardboard box weighs approximately 60g.
2. The December Correspondence: To clarify, our apology on Dec 31st was for the delay in our response due to the high volume of holiday messages while we were beginning the formal investigation. It was not an admission of a missing product, as we were still awaiting the official carrier data at that time.
3. The Photos and Documentation: We reviewed the photos you sent on Dec 22nd and the ones provided recently. Because you confirmed the package arrived 'in hand' and 'unopened,' our investigation prioritized the physical weight logs. If a box is untampered and registers 950g on a scale, the contents are documented as present.
4. Resolution Process: We fully agree that involving the authorities is the best way to resolve the discrepancy between the carrier's verified data and your experience. We have requested the Police Report and Case Number so we can formally provide our weight certificates and timestamps to the investigating officer. This is our standard protocol for reconciling verified deliveries with reports of missing items.
Kind regards,
The SDRstore Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.