Paid, not delivered, no answer, no invoice We ordered and paid for order #4890 (HackRF Pro-Compatible board and SMA antennas, 228,33 EUR We got a "shipped" email with a tracking number.... See more
Company replied
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Not brilliant at communicating but the basic service is good. Had to wait a fair bit for delivery but understand why this is so in the postal service. Price is good, competitive. I’d order from the... See more
Made an order on Oct 8th. Before checking out I sent them an email to ask about something in the checkout process and they replied within 30 minutes. I checked out and paid and after that got no respo... See more
Company replied
I wanted to buy a hackrf at first but before ordering I contacted the customer service via live chat and asked them that if they can reccomend me a device for my intended case (adsb) and they told me... See more
Company replied
Company details
Written by the company
At SDRStore, we are more than just a technology store - we are enthusiasts, innovators, and your fellow technology lovers. As a new player in the market, our mission is clear: to bring you the latest and greatest tech products, carefully selected and offered at prices that won't break the bank.
Contact info
Europe, We are currently only online., , Netherlands
- +3197010267156
- support@sdrstore.eu
- www.sdrstore.eu
3.2
Average
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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They do not answer emails
I send email for simple presale question for delivery options, have waited 7 days for answer. Still nothing. How many days it really takes to answer one simple question?
December 3, 2025
Unprompted review
Reply from SDRstore
Hi Jussi,
We’re sorry for the frustration this caused, but we’d like to clarify the full timeline from our side.
Initial email and live chat contact
You initially contacted us with a pre-sale question about delivery options. When you later reached us via live chat, we investigated and found that your email was filtered/flagged on arrival (spam filtering), which is why it wasn’t seen and answered in time. In the live chat, we guided you on delivery options and how to place the order.
Order communication chat and VAT-reduced payment link
After the order was placed, we continued the conversation in our order communication chat. On December 14, 2025, we informed you that due to the very high Christmas-season order volume, delivery before Christmas could not be guaranteed, and we asked for your confirmation that you still wanted to proceed under these circumstances. We also explained that we generate the VAT-reduced payment link only after receiving that confirmation.
Duplicate reviews and our decision to decline service
During this time, we observed two Trustpilot reviews posted with the same specific details as this case, appearing immediately after we did not respond within 24 hours. As no other customer had the same unique combination of details, we linked the reviews to this order. After an internal review, we informed you that we would not proceed with your order and declined further service. The order was canceled, no VAT-reduced payment link was issued, and since no payment was made there was nothing to refund.
Abusive language and threats after our decision
After we communicated our decision, the messages we received included abusive language (including your name being changed to “FUCKYOU”) and threats to post additional negative content on multiple platforms.
We always try to help and respond as fast as possible, especially during peak season, but we also require respectful communication and fair use of review platforms.
We recently ordered 10 units of the…
We recently ordered 10 units of the USRP B210 from SDRstore for our government institution in Poland. I work in the accounting department and was responsible for coordinating the purchase. We needed the devices urgently for a research project, and the team at SDRstore was very responsive from the beginning.
They offered us an academic discount and even arranged free express shipping so that we could receive the equipment as quickly as possible. Everything arrived well-packed and in perfect condition within just a few days. Communication was clear and professional throughout the whole process.
It’s not often that online suppliers handle institutional orders this efficiently. We were very satisfied with the service and will definitely consider ordering again in the future.
November 8, 2025
Reply from SDRstore
Thank you for taking the time to share this detailed feedback.
We’re glad we could support your institution and help meet the urgent timeline for your research project. Handling institutional and government orders efficiently is something we take very seriously, so it’s great to hear that the academic discount, express shipping, and communication all met your expectations.
We truly appreciate your trust and kind words, and we’ll be happy to assist again with any future orders or projects.
Good store with very good prices
Good store with very good prices, however I don't like that there is no manual included with the H4M Portapack.
November 8, 2025
Reply from SDRstore
Thank you for your review! The manufacturer does not provide a manual with the H4M PortaPack, which is why it’s not included in the package. However, there are several excellent community-made manuals and guides available online that cover setup and usage in great detail. We’d be happy to share some helpful links if you’d like.
Good product,fast delivery
November 1, 2025
Reply from SDRstore
Thank you for your review! We’re glad to hear you’re happy with the product and delivery speed. Your feedback means a lot to us, and we hope to serve you again soon.
Spam in my inbox is really annoying
Spam in my inbox is really annoying. Will tell evryone to think twice.
November 1, 2025
Reply from SDRstore
We’re sorry to hear our emails felt intrusive, that’s never our intention. We only send updates or offers to customers who have interacted with our store or subscribed voluntarily. You can easily unsubscribe at any time using the link at the bottom of any email.
We appreciate your feedback and will make sure to review our communication frequency to improve the experience.
I wrote an email saying I wasn't…
I wrote an email saying I wasn't satisfied and wanted a refund, but they ignored me!
November 1, 2025
Reply from SDRstore
We’ve checked your order and found that your email was automatically marked as spam, which is why we didn’t see it earlier, we’re sorry for the inconvenience this caused.
As stated on our website, return or replacement requests must be submitted directly through your order details by clicking the "Request a return or replacement” button. Unfortunately, no return form was submitted within the return period, so we couldn’t process your request under the standard return policy.
We ordered 50 units of the LibreSDR…
We ordered 50 units of the LibreSDR B220 Mini for use in our RF test labs. SDRstore provided a very clear commercial offer, including datasheets and all the information we required. They offered us free shipping for the entire batch, and the goods arrived within 8 business days, well within the quoted lead time.
Pre-sales support was practical and knowledgeable. Their team confirmed firmware compatibility with our test software and recommended several antenna kits for our tests. Upon delivery, everything was well packed and clearly labeled.
Overall, the transaction was smooth and professional. For organizations looking to buy in volume, SDRstore proved to be reliable, communicative, and helpful with the commercial paperwork. We will definitely be working with them again.
October 29, 2025
Reply from SDRstore
Thank you very much for your detailed review and for trusting us with your bulk order. We’re delighted to hear that our team could assist with the technical details, documentation, and shipping arrangements to meet your lab’s requirements.
It’s great to know that everything arrived on time and in good condition. We truly appreciate your feedback and look forward to supporting your future RF projects and procurement needs.
I bought a HackRF H4M Clifford Edition…
I bought a HackRF H4M Clifford Edition from them for my dad and had a great experience. The shipping was surprisingly fast, I received a tracking number the day after placing my order. Everything arrived in perfect condition. My dad had a few questions, and their customer support team was incredibly patient and helpful, spending nearly an hour assisting us. Excellent service and overall experience!
October 29, 2025
Reply from SDRstore
Thank you for sharing your experience! We’re delighted to hear that the HackRF H4M Clifford Edition arrived quickly and in perfect condition. It’s great to know that our support team could assist you and your dad thoroughly, we always aim to provide the best possible service. We truly appreciate your feedback and hope your dad enjoys using the device!
Good delivery times
Good delivery times, got my package from netherlands and it was shippped with post nl. Received it from the lithuanian post in 6 days. package arrived safely and was packed nicely. I ordered an rtl v4 kit and I checked the product to make sure its original and its as advertised.
October 28, 2025
Reply from SDRstore
Thank you so much for your feedback! We're glad to hear your package arrived safely and on time. We use multiple EU logistics hubs and numerous carriers, including PostNL and Lithuanian Post, to ensure all orders reach our customers as quickly as possible and without customs delays.
It’s great to hear that your RTL-SDR V4 kit is original and exactly as advertised. We also offer several useful setup and usage guides for the RTL-SDR V4 on our blog at www.sdrstore.eu/blog
if you’d like to take a look.
Thank you again for choosing SDRstore.eu and for sharing your experience!
Good communication
Good communication, Ive reached out to them before purchasing for the comapny I work at. We bought in bulk a lot of products and we are happy with them. They also went above and beyond and provided us with more discounts because of our needed quantity. We also received the orders pretty fast as they needed to be shipped in 4 parcels due to quantity. We will definitely continue ordering. Thank you for your support!
October 28, 2025
Reply from SDRstore
Thank you so much for your kind words and for trusting our company with your bulk order. We're very glad to hear that everything went smoothly and that you’re happy with both the products and our service. It was a pleasure assisting your company, and we truly appreciate your continued support. We look forward to working with you again on your next order!
Amazing variety of products
Amazing variety of products. This is my 3rd purchase with them and decided to finally leave a review. My order as usually arrived in about 6 days to Germany with dhl and I am very happy with my purchase. I will 100% come back for more as I am kinda deep into the radio realm :)
October 27, 2025
Reply from SDRstore
Thank you so much for your continued trust and for taking the time to leave such a great review! We're glad to hear that your order arrived quickly and safely in Germany and that you’re enjoying your purchases. It’s always a pleasure serving fellow radio enthusiasts, we look forward to seeing you back for your next project!
Waranty handling
I bought a web-888 sdr from this company.
A quality issues was found in the delivered web-888 sdr.
It took a few back and forth exchanges but the company honoured the 1 year warranty, arranged for a replacement and a pick up of the bad unit.
So a 5 star for customer service is granted
October 12, 2025
Unprompted review
Reply from SDRstore
Hello Johan,
Thank you for your feedback. We’re sorry to hear about your experience with the WEB-888 unit. After reviewing your case, our technical team confirmed that the issue you reported with the GPS connector is highly unusual, as we have not received similar reports for this model before.
We use a wide supplier network to keep our prices competitive and ensure fast delivery without additional customs taxes, as clearly stated on our website at https://www.sdrstore.eu/delivery-times
.
We have already offered a full warranty replacement and arranged to have your current unit collected by courier at our expense. Our customer support representative, followed standard procedures and did their best to assist you promptly.
We take product quality and customer satisfaction very seriously and are glad to resolve this for you.
Best regards,
The SDRstore Team
Claims to be European but Chinese
Claims to be European (with the .EU domain, and pricing and delivery text across the site).
BUT! the shipping is from China, and so you get stung for import duties!
This is not mentioned anywhere pre-sale, it's hidden at the bottom of an "order delivery" page : "Note: We are not responsible for import taxes or VAT separate from our store."
Don't be deceived!
** Edit after shop's reply:
- The shipments come from China, you're dropshipping. Reddit is full of threads saying the same thing. This isn't advertised on the site at all, which makes customers responsible for import duties
- No company information is visible anywhere on the site (no company registration, address, company ID, etc)..
- Merchant saying that the customer is deceiptful for exposing their true nature of dropshipping from China while claiming to be European.. priceless
August 20, 2025
Unprompted review
Reply from SDRstore
Thank you for your feedback. We would like to clarify a few important points:
Our store is based in Europe and operates under the domain SDRstore.eu. Some shipments may be fulfilled through our international supplier network, which is clearly stated in our Help Center information. This does not affect the recipient negatively, and customers are welcome to ask us about shipping origin before placing an order.
The account posting this review appears to be registered in Turkey, a country we currently do not deliver to. Because of this, we believe this review is misleading and intended to harm our reputation.
We take transparency and customer satisfaction seriously. If you are a genuine customer and have experienced any issues with your order, please contact us directly at support@sdrstore.eu so we can assist you promptly.
We encourage our customers to reach out to us directly for accurate information regarding shipping and taxes.
Update:
We have reached out and kindly asked you to provide your order number so we can verify your purchase and investigate your claims. However, you have not provided any order information, which makes it impossible to confirm that you have ever ordered from us.
Your account appears to be registered in Turkey, a country we do not ship to. This, combined with your refusal to provide any order details, clearly indicates that you are not an actual customer of SDRstore.eu.
As explained earlier, some shipments may be fulfilled through our international supplier network, a fact that is transparently mentioned in our Help Center. This arrangement does not affect the recipient, and customers are free to inquire about the shipping origin prior to purchase.
Your statement claiming we called you deceitful for “exposing dropshipping” is inaccurate — we only questioned your credibility because you have not provided any proof of purchase or legitimate order reference.
If you are indeed a real customer, we remain open to resolving any issue directly at support@sdrstore.eu. Otherwise, we kindly ask that false or misleading reviews not be used to damage our store’s reputation.
Great selection of the electronics and…
Great selection of the electronics and HAM goods.
What makes SDRstore.eu exceptional is communication. I had an opportunity to communicate with store representative and have to say, I always got back fast, reliable and human answer with willing to help...
July 31, 2025
Unprompted review
Reply from SDRstore
Thank you so much for your kind words! We’re really glad to hear that you appreciate both our product selection and our communication. Our team always aims to provide quick, reliable, and personal support, so it’s great to know it made a difference for you. We look forward to serving you again!
Very good seller
Order went smooth, Product came same as on website in 8 days. Just came here to give them 5 stars. i was reading bad reviews from Reddit from 1 year ago.
Great experience with them.
July 9, 2025
Unprompted review
Reply from SDRstore
Thank you so much for the great review! We're really glad to hear your order went smoothly and that the product matched your expectations. We've made a lot of improvements over the past year, so it's great to see that reflected in your experience. We appreciate your support and hope to serve you again soon!
A very good customer experience…
A very good customer experience overall. They were dealing with some website issues at the time and yet shipping was pretty quick. They offer pretty good prices, a good range of products, and ship from within the EU.
June 7, 2025
Unprompted review
Reply from SDRstore
Thank you for your kind words and for your understanding during the brief website issues. We're glad to hear your order arrived quickly and that you're pleased with our pricing and product selection. We're constantly working to expand our range of devices to better support all kinds of projects and needs. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
The SDRstore Team
I ordered a HackRF Portapack H4M R10C…
I ordered a HackRF Portapack H4M R10C bundle from SDRstore. They had the best price and next day delivery. In one week I received the pack.
I had some problems with the local delivery company, the contacted me for making me aware about it and helping me throughout the process.
I’m really happy with the order and for sure I will order again from them.
May 12, 2025
Unprompted review
Reply from SDRstore
Thank you for your feedback! We're glad you found the best price with us and that your HackRF PortaPack H4M R10C bundle arrived quickly. We know how frustrating delivery issues can be, so we're happy we could assist and make the process smoother for you. We're thrilled to hear you're happy with your order, and we’ll be here whenever you’re ready for your next project!
Reliable
Reliable! A missing item from my order was promptly shipped and I received it within a few days. Will buy again from them.
May 15, 2025
Unprompted review
Reply from SDRstore
Thank you for your feedback! We're glad we could promptly resolve the issue with your order. We truly appreciate your support and look forward to serving you again in the future.
correct company,you can trust on it!if…
correct company,you can trust on it!if you have questions you can asked to her site!
April 10, 2025
Unprompted review
Reply from SDRstore
Thank you for your trust and kind words! We're always here to help, if you ever have questions, don't hesitate to reach out through our website. We’re happy to assist and appreciate your support!
I just bought the HackRF one Portapack…
I just bought the HackRF one Portapack H4M Bundle 4. As a newbie I found this gadget an interesting and useful introduction into the world of RF comms. It's packed with features and apps so you can get a glimpse of all the radio signals going on around us. I hate to say some elements of the user interface can be a little glitchy, but these guys and girls have done a lot of work this project and they all deserve a big shout.
April 23, 2025
Unprompted review
Reply from SDRstore
Thank you for sharing your experience with the HackRF PortaPack H4M Bundle! We’re really glad to hear you’re finding it a useful and interesting tool for getting into RF communications. It’s a powerful device with a lot to explore. We understand that some parts of the user interface might feel a bit rough around the edges since it's an open-source project, there’s always ongoing development. We appreciate your honest feedback and are happy you’re enjoying the journey into the RF world!
Best regards,
The SDRstore Team
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