Am a regular registered client with SDS. Superb ironmongery, for all my bespoke furniture construction. A vast range of door knobs and handles. Not forgetting mechanical fittings like heavy duty d... See more
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Review summary
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Banjo shelf supports and mounts. Items were well described, delivered within the advised timeframe at at a reasonable cost. Pricing was very good and product quality turned out to be excellent.... See more
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Ordered hinges for renovation of old teak marine table. Was able order exact match. Diagram with exact dimensions made selection of options much easier than on other websites. Delivered promptly and... See more
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I chose SDS London for the quality of their door furniture and am very pleased with what I purchased. I did however order items in the wrong size. I contacted SDS London and their customer service was... See more
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Company details
- Hardware Accessories Store
- Door Shop
- Hardware Store
- Home Improvement Store
- Kitchen Furniture Store
- Locks Supplier
Written by the company
Our mission is to provide high-quality architectural hardware to both the trade and public, in addition to working on residential and commercial projects. Our online and in-store shopping services inspire our customers and help them achieve positive results in their homes and projects. Our experts provide crucial advice and expertise that allows us to provide the best service possible. Additionally, we offer a variety of collections, products, and services.
SDS London Details
Written by the company
- Next Day Delivery
- All orders placed before 4pm are delivered the next working day and if the order is over £100+vat there is no delivery charge. All deliveries are despatched via a signed for carrier and are subject to stock availability.
- Customer Service
- SDS London prides itself on our levels of customer service. Our knowledgeable and helpful staff are on hand to assist when required and are supported by Guild qualified colleagues to help with those more technical questions. We can be contacted in the following ways Telephone, email, live chat or face to face in our showroom or collection warehouse.
- Product Selection
- All our products are carefully selected to ensure our customers get the best value for money.
At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.
Contact info
20 Weir Road, Wimbledon, London, United Kingdom
- 020 7228 1185
- sales@sdslondon.co.uk
- www.sdslondon.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from SDS London Ltd
Patricia,
Thank you for your feedback!
We’re really pleased to hear your order arrived on time and that you found our service efficient. We truly appreciate you taking the time to leave a review and hope to assist you again soon.
Kind regards,
Samantha Thatcher
Selling a great product but by day four…
Selling a great product but by day four product hadn’t arrived so I emailed to ask when it would be arriving to be told the 7th of May so very little communication from the company which is disappointing
So to send this trust pilot review before I get the produce is a little frustrating
April 26, 2026
Reply from SDS London Ltd
Matthew,
Thank you for your review.
You’re absolutely right to expect delivery within the 7 day timeframe stated on our website.
As your order was placed on 26th April, it should be arriving in line with that estimate, with delivery due on 7th May.
We’re sorry if this wasn’t clearly communicated earlier, we understand how important it is to have accurate updates, and we appreciate your patience while your order is on its way.
If you’d like a more precise delivery update or tracking details, please feel free to get in touch with our team and we’ll be happy to help.
Kind regards,
Samantha Thatcher
Speedy delivery
April 21, 2026
Reply from SDS London Ltd
Yasu,
hank you for your feedback!
We’re really pleased to hear your order arrived quickly, getting products out efficiently is something we take great pride in. We appreciate you choosing SDS London and hope to assist you again soon.
Kind regards,
Samantha Thatcher
Just had Luke & Vic sorting out some…
Just had Luke & Vic sorting out some door adjustments - perfect, quick easy and pleasant … I would highly recommend.
May 1, 2026
Unprompted review
Reply from SDS London Ltd
Hi,
Thank you for your review.
Kind regards,
Samantha Thatcher
Placed an order 26th February
Placed an order 26th February, was told a delivery date of 2nd of April!
Nothing delivered no comms it’s now 30th April!
February 26, 2026
Reply from SDS London Ltd
Miles,
As you are now aware, there was an issue with the courier and the delivery of the parcel. However, a replacement order has now been raised and will be despatched.
Apologies for the inconvenience this may have caused.
Kind regards,
Samantha Thatcher
The Escutcheons were competitively…
The Escutcheons were competitively priced being delivered as informed, quickly and on time. They are just what l needed to finish the door off, exactly as described, thank you.
April 23, 2026
Reply from SDS London Ltd
Rodney,
Thank you for your kind feedback. We’re pleased to hear the escutcheons arrived promptly and met your expectations.
It’s great to know they were the perfect finishing touch for your door. The front of your house must be stunning!
Kind regards,
Max Onken
Outstanding Customer Service
I’ve purchased several items for a house refurb from SDS.
Items have always been of high quality, packaged carefully and sent out quickly.
I had had a couple of small issues with a few items having small imperfections. On reaching out to SDS, they dealt with my query the same day and I received replacement items with no hassle the very next day. Sam provided outstanding customer service. Speedy replies and always with friendly and clear communication. Thanks very much Sam and SDS!
April 23, 2026
Unprompted review
Reply from SDS London Ltd
Sara,
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with the quality of our products and delivery service. We also appreciate your understanding regarding the minor issues, and we’re glad Sam was able to resolve everything quickly and efficiently. Providing prompt, friendly, and reliable service is something we are proud of.
Your comments mean a lot to the whole team.
Thank you again for choosing SDS.
Kind regards,
Samantha Thatcher
Excellent service
Excellent service, fast prompt delivery & a good selection of ironmongery. I was looking for a quality sliding door track & that's what I got. Very pleased with SDS London!
April 20, 2026
Reply from SDS London Ltd
Hi Kevin,
Thank you for your positive review, here at SDS London we take great pride in our service and high-quality products and it is greatly appreciated when this is acknowledged.
We hope to see you soon as a customer and thank you again for the positive feedback.
With warm regards,
Sophia Bright
Excellent service
April 15, 2026
Reply from SDS London Ltd
Robert,
Thank you for your feedback!
We’re delighted to hear you received excellent service — that’s exactly what we strive for.
We appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Hi,
Thank you for your feedback!
We’re really pleased to hear you had a great experience with our service — that’s exactly what we strive for.
We appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
Item arrived on time and was a good…
Item arrived on time and was a good match as a replacement
April 15, 2026
Reply from SDS London Ltd
Paul,
Thank you for your feedback!
We’re really pleased to hear your item arrived on time and was a good match as a replacement — exactly what you want for a smooth and hassle-free job.
We appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
All round good experience
Great product, arrived as estimated, great customer service (changing an incorrect shipping address with ease).
April 11, 2026
Reply from SDS London Ltd
Ian,
Thank you for your great feedback!
We’re really pleased to hear your order arrived as expected and that our team could quickly sort the address change for you — it’s always our aim to make things as smooth and stress-free as possible.
We appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
Amazing service
Amazing service. When i was stuck needing a solution for a client staff went above and beyond to help for what ended up being a relatively small sale.
Im staying loyal to this company
April 13, 2026
Reply from SDS London Ltd
Edgar,
Thank you so much for your amazing feedback!
We’re delighted to hear our team could support you when you needed it most — no job is ever “too small” when it comes to helping our customers find the right solution.
Your loyalty means a great deal to us, and we truly appreciate your support. We look forward to working with you again soon!
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Hi,
Thank you for your 5-star review!
We are delighted to hear you were pleased with the service we provided you, and appreciate your support!
We look forward to serving you again in the future.
Warm regards,
Laura Enright
Reply from SDS London Ltd
Frank,
Thank you for your 5-star review!
We are delighted to hear you were happy with our products and delivery speed. We pride ourselves on our range of high-quality ironmongery and efficient service, and appreciate your support.
We look forward to helping you again soon.
Kind regards,
Laura Enright
Delivered on time
March 27, 2026
Reply from SDS London Ltd
Hi Mark,
Thank you for your 5 star review it is much appreciated!
I am glad to hear you had such a positive experience with out delivery. We aim to get all our deliveries out as efficiently as possible, striving for next day delivery on orders before 4pm, and to hear that this is happening is wonderful.
We hope to see you soon. Thank you again for this positive review.
Warm regards,
Laura Enright
Perfect purchase and transaction.
March 28, 2026
Reply from SDS London Ltd
Hi Lyndon,
Thank you for your kind feedback!
We are thrilled to hear you had such a smooth experience with both our service and products, that’s exactly what we aim for!
We appreciate your support and hope to see you soon.
Best regards,
Laura Enright
Great customer service
Great customer service. Reasonable postage charges. Items were excellent and just as described. Highly recommended.
April 2, 2026
Reply from SDS London Ltd
Hi,
Thank you for your fantastic feedback!
We’re delighted to hear you were happy with our customer service, fair delivery charges, and that the items met your expectations. It’s great to know everything arrived just as described.
We really appreciate your recommendation and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
Great quality products delivered…
Great quality products delivered promptly and very sensibly packaged. Very pleased!
March 26, 2026
Reply from SDS London Ltd
Jemma,
Thank you for your lovely feedback!
We’re delighted to hear you were pleased with the quality of the products, prompt delivery, and sensible packaging — it’s great to know everything arrived just as it should.
We really appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
Good quality products
Good quality products together with excellent assistance from Max. Can thoroughly recommend SDS for a whole range of products
April 7, 2026
Reply from SDS London Ltd
Judith,
Thank you so much for your fantastic feedback!
We’re delighted to hear you’re happy with the quality of our products, and we’ll be sure to pass your kind comments on to Max — he’ll really appreciate it. Providing excellent support alongside great products is exactly what we strive for.
Thank you for your recommendation, it means a lot to the whole team. We look forward to helping you again soon!
Kind regards,
Samantha Thatcher
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