Am a regular registered client with SDS. Superb ironmongery, for all my bespoke furniture construction. A vast range of door knobs and handles. Not forgetting mechanical fittings like heavy duty d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Banjo shelf supports and mounts. Items were well described, delivered within the advised timeframe at at a reasonable cost. Pricing was very good and product quality turned out to be excellent.... See more
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Ordered hinges for renovation of old teak marine table. Was able order exact match. Diagram with exact dimensions made selection of options much easier than on other websites. Delivered promptly and... See more
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I chose SDS London for the quality of their door furniture and am very pleased with what I purchased. I did however order items in the wrong size. I contacted SDS London and their customer service was... See more
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Company details
- Hardware Accessories Store
- Door Shop
- Hardware Store
- Home Improvement Store
- Kitchen Furniture Store
- Locks Supplier
Written by the company
Our mission is to provide high-quality architectural hardware to both the trade and public, in addition to working on residential and commercial projects. Our online and in-store shopping services inspire our customers and help them achieve positive results in their homes and projects. Our experts provide crucial advice and expertise that allows us to provide the best service possible. Additionally, we offer a variety of collections, products, and services.
SDS London Details
Written by the company
- Next Day Delivery
- All orders placed before 4pm are delivered the next working day and if the order is over £100+vat there is no delivery charge. All deliveries are despatched via a signed for carrier and are subject to stock availability.
- Customer Service
- SDS London prides itself on our levels of customer service. Our knowledgeable and helpful staff are on hand to assist when required and are supported by Guild qualified colleagues to help with those more technical questions. We can be contacted in the following ways Telephone, email, live chat or face to face in our showroom or collection warehouse.
- Product Selection
- All our products are carefully selected to ensure our customers get the best value for money.
At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.
Contact info
20 Weir Road, Wimbledon, London, United Kingdom
- 020 7228 1185
- sales@sdslondon.co.uk
- www.sdslondon.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from SDS London Ltd
Hi Michelle,
Thank you for your great 5 star review!
I am thrilled to hear that your experience with us was smooth and helpful.
We look forward to serving you again in the future.
Kind regards,
Pierce Fay
Easy to order
Easy to order. Helpful customer service when I had a question
Quick delivery
Recommended
March 25, 2026
Reply from SDS London Ltd
Hi Colin,
Thank you for your 5 star review it is greatly appreciated!
I am pleased to hear that the ordering process was clear and the customer service we provided was helpful.
We are always happy to receive any feedback.
We look forward to serving you again in the future.
Kind regards,
Pierce Fay
Found the right product for a very…
Found the right product for a very specific problem, and no-one else had it.
March 25, 2026
Reply from SDS London Ltd
Hi there,
Thank you for your 5 star review it is much appreciated!
I am pleased to hear that we could supply you with the correct product for your needs as we take pride our wide range of products.
We look forward to serving you again in the future.
Kind regards,
Pierce Fay
Quick dispatch and delivery
Quick dispatch and delivery, customer service very helpful.
March 25, 2026
Reply from SDS London Ltd
Hi Christine,
Thank you for your positive review, here at SDS London we take pride in our fast delivery service and knowledgeable customer service team, and it is greatly appreciated when this is acknowledged.
We hope to see you soon as a customer thank you again for the positive review.
With warm regards,
Sophia Bright
Spot on delivery system.....
The ordering procedure online worked seamlessly and the item was received well packaged and rapidly too.
Item proved to be an accurate copy of advertised goods.
April 3, 2026
Reply from SDS London Ltd
Hi James,
Thank you for leaving us kind feedback.
We’re happy to hear how we provided great products at a good price. We look forward to helping you again soon and thank you again for taking the time to leave us positive feedback.
Kind regards,
Lauren Cliffe
Don’t know if my order is coming
Ordered on 4 April, got a confirmation of order by email. As at 11 April there’s no information as to whether the item has been sent or not.
April 11, 2026
Reply from SDS London Ltd
Hi John,
Good morning John,
Thank you for speaking with me earlier. As discussed, I will personally deliver your goods this evening.
Please accept my sincere apologies for both the delay and the lack of communication. I fully appreciate how frustrating this must have been, and it does not reflect the level of service we strive to provide.
Thank you for your patience and understanding, and once again, I’m very sorry for any inconvenience caused.
Kind regards,
Roger Cox
Reply from SDS London Ltd
Hi Ray,
Thank you for your lovely feedback.
We are thrilled to hear about the excellent service you received, and we look forward to assisting you in the future.
Kind regards,
Lauren Cliffe
Reply from SDS London Ltd
Hi,
Thank you for your kind feedback.
We are delighted to hear of your great experience with the service we provided.
We appreciate your support and we look forward to helping you again soon.
Kind regards,
Lauren Cliffe
Easy to order and prompt delivery
April 3, 2026
Reply from SDS London Ltd
Hi BM,
Thank you for taking the time to leave a review, it really helps our clients gain more confidence in our products.
We try very hard to make sure our products our delivered on time and packed with professionalism and detailed care.
If there Is anything else you need, please don’t hesitate to reach out.
Best regards,
Max Onken
Great service
March 20, 2026
Reply from SDS London Ltd
June,
Thank you for your feedback!
We’re really pleased to hear you had a great experience with our service — that’s exactly what we strive for.
We appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
What a wonderful company to do business…
What a wonderful company to do business with. The customer service and communication is great. Emailed every step of the way and great courier service too.
April 7, 2026
Unprompted review
Reply from SDS London Ltd
Hi,
Thank you so much for your wonderful feedback!
We’re delighted to hear you had such a positive experience with us. Keeping our customers informed every step of the way is really important to us, so it’s great to know our communication made a difference. We’re also pleased the delivery service met your expectations.
We truly appreciate your support and look forward to assisting you again soon!
Kind regards,
Samantha Thatcher
Initially poor coms but rectified
Not yet delivered over a week after order. No updates from company.
Update 1 day later and apology from company with items now scheduled for delivery
March 30, 2026
Reply from SDS London Ltd
Hi Richard,
We’re really sorry for the delay and lack of communication on your order, we completely understand how frustrating that is. We were waiting for the products to come into stock.
Your order has now been dispatched and is out for delivery today, so it should be with you very shortly.
Thank you for your patience, and please don’t hesitate to get in touch if there’s anything further we can help with.
Kind regards,
Samantha Thatcher
Great service great products
March 29, 2026
Reply from SDS London Ltd
Paul,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with both our service and our products — that’s exactly what we aim for.
We really appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
Friendly & Professional service.
March 28, 2026
Reply from SDS London Ltd
Jim,
Thank you for your kind feedback!
We’re really pleased to hear you found our service both friendly and professional — that’s exactly what we strive for every day.
We appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
On time deliver
On time deliver, great correspondence from the start. Good quality products
March 28, 2026
Reply from SDS London Ltd
Neil,
Thank you for your great feedback!
We’re delighted to hear your order arrived on time and that you were happy with the communication from start to finish. It’s also fantastic to know the product quality met your expectations.
We really appreciate your support and look forward to assisting you again soon!
Kind regards,
Samantha Thatcher
Fast and efficient service
March 27, 2026
Reply from SDS London Ltd
Caroline,
Thank you for your feedback!
We’re really pleased to hear you found our service fast and efficient — exactly what we aim for.
We appreciate your support and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Clive,
Thank you for your lovely feedback!
We’re so pleased to hear you were happy with both our service and communication — making the process smooth and enjoyable is always our goal. It’s been a pleasure doing business with you too!
We look forward to working with you again soon.
Kind regards,
Samantha Thatcher
Didnt quite have what i wanted but still great
Didnt quite have what i wanted , staff offered alternative suitable
March 25, 2026
Reply from SDS London Ltd
Muk,
Thank you for your review!
We’re sorry we didn’t have exactly what you were looking for on this occasion, but we’re really pleased to hear our team were able to offer a suitable alternative. Providing helpful solutions and expert advice is always our priority.
If there’s ever something specific you need, please don’t hesitate to reach out — we’ll always do our best to source it for you.
We hope to see you again soon!
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Stephen,
Thank you for your great review! 😊
We’re so pleased to hear your order arrived quickly and that the trim was a perfect colour match!
We really appreciate you taking the time to share your feedback and hope to help you again on your next project.
Kind regards,
Samantha Thatcher
Excellent service
Excellent service
Help and assistance was good,
Products were packaged well,
delivered on time
Reasonable price for products
March 23, 2026
Reply from SDS London Ltd
Finnie,
Thank you for your kind review! 😊
We’re really pleased to hear that you found our service helpful and that everything from assistance to packaging and delivery, met your expectations. It’s also great to know you felt the products were good value for money.
We truly appreciate you taking the time to share your feedback and hope to assist you again soon!
Kind regards,
Samantha Thatcher
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