SDS London Ltd Reviews 

8,550
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 483 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable service and overall professionalism. Customers frequently praise the high quality of the hardware products, noting that items arrive promptly, in perfect condition, and are carefully packaged. Consumers also find the company website extremely easy to use, while deeply appreciating the helpful staff and the smooth, straightforward ordering process. Some reviewers were not happy with delivery times, mentioning that orders were significantly delayed or that specific items had not arrived. A few buyers also experienced frustrating communication gaps alongside technical difficulties while trying to complete their purchases online.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the vast selection of high-quality... See more

Delivery service

Consumers express great satisfaction with the delivery service, frequently highlighting prompt and swift... See more

Service

Reviewers highlight positive aspects of service, noting prompt delivery and good communication throughout the... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy website navigation and prompt,... See more

Quality

Clients share positive opinions on quality, consistently highlighting high standards and durability across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Am a regular registered client with SDS. Superb ironmongery, for all my bespoke furniture construction. A vast range of door knobs and handles. Not forgetting mechanical fittings like heavy duty d... See more

Company replied

Rated 5 out of 5 stars

Banjo shelf supports and mounts. Items were well described, delivered within the advised timeframe at at a reasonable cost. Pricing was very good and product quality turned out to be excellent.... See more

Company replied

Rated 5 out of 5 stars

Ordered hinges for renovation of old teak marine table. Was able order exact match. Diagram with exact dimensions made selection of options much easier than on other websites. Delivered promptly and... See more

Company replied

Rated 5 out of 5 stars

I chose SDS London for the quality of their door furniture and am very pleased with what I purchased. I did however order items in the wrong size. I contacted SDS London and their customer service was... See more

Company replied



Company details

  1. Hardware Accessories Store
  2. Door Shop
  3. Hardware Store
  4. Home Improvement Store
  5. Kitchen Furniture Store
  6. Locks Supplier

Written by the company

Our mission is to provide high-quality architectural hardware to both the trade and public, in addition to working on residential and commercial projects. Our online and in-store shopping services inspire our customers and help them achieve positive results in their homes and projects. Our experts provide crucial advice and expertise that allows us to provide the best service possible. Additionally, we offer a variety of collections, products, and services.

SDS London Details

Written by the company

Next Day Delivery
All orders placed before 4pm are delivered the next working day and if the order is over £100+vat there is no delivery charge. All deliveries are despatched via a signed for carrier and are subject to stock availability.
Customer Service
SDS London prides itself on our levels of customer service. Our knowledgeable and helpful staff are on hand to assist when required and are supported by Guild qualified colleagues to help with those more technical questions. We can be contacted in the following ways Telephone, email, live chat or face to face in our showroom or collection warehouse.
Product Selection
All our products are carefully selected to ensure our customers get the best value for money.
At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,550)

442 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect, retro handles.

I have been renovating an early 60s whitewood, kitchen cupboard, with sliding, glass doors. The original, plastic, flush fitting handles were brittle with age and UV exposure and falling apart. I wanted something similar, but with a more classy finish, a bit of a tall order I thought. After trawling the Internet, I found precisely what I wanted, at SDS. I'd go as far as saying that they are perfect; virtually identical in shape to the originals but in a lovely, polished nickel finish that lifts and enhances the doors, whilst maintaining the original, vintage look. Thank you SDS, I'll be buying another pair for a further cupboard that I'm renovating.

March 14, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi Mark,

Thank you so much for your fantastic review, we absolutely loved reading this!

It’s great to hear the detail behind your project, and what a brilliant way to restore an early 60s cupboard while keeping its original character. Finding something that matches the original design and elevates the finish isn’t always easy, so we’re delighted you found exactly what you were looking for with us.

Polished nickel is such a great choice for that subtle, refined upgrade while still staying true to the vintage feel – it sounds like the perfect result.

We really appreciate your kind words and are so pleased to hear you’ll be coming back for another pair. If you need any help with the next cupboard (or anything else!), we’re always here to help.

Thanks again for choosing SDS London!

Best regards,
Samantha Thatcher

Rated 4 out of 5 stars

The item is very light and well engineered

The item was well packed, is light and very easy to use.
My problem was with delivery. I specifically asked the delivery company to leave the package in my greenhouse if not in. I was not, and it was left propped against the wall by my front door. Not good at all.

March 19, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Ann,

Thank you for your review – we’re really pleased to hear that you found the item well packed, lightweight, and easy to use.

We’re very sorry to hear about your delivery experience. We completely understand how frustrating it must have been for your instructions not to be followed, especially when you had clearly requested a safe place for the parcel. Unfortunately, once an order leaves us, delivery is handled by the courier.

We will pass this feedback on to the delivery company to help prevent this from happening again. In the meantime, if you’d like us to look into this further for you, please feel free to get in touch with me directly.

Kind regards,
Samantha Thatcher

Rated 4 out of 5 stars

Ordering the product was easy &…

Ordering the product was easy & delivery was quick

March 18, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi,

Thank you for your great feedback! We're delighted to hear that you found the ordering process easy and the delivery quick. We really appreciate your support and look forward to assisting you again soon!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Fast delivery, Good price

Fast delivery, Good price!

March 6, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi,

Thank you for your review! We're so pleased to hear you were happy with both the delivery speed and the price. We really appreciate your support and hope to help you again soon!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Did everything you’d expect and…

Did everything you’d expect and delivered on time.

March 17, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi Gary,

Thank you for taking the time to leave a review! Reliability and on-time delivery are something we take real pride in, so it's great to know we hit the mark.

We look forward to supporting your next project — don't hesitate to get in touch if there's anything we can help with!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars
SDS London Ltd logo

Reply from SDS London Ltd

Giles,

Thank you so much for the kind words! We're really pleased we could help guide your client's decision, that's exactly what we're here for. If you ever need support on future projects, don't hesitate to get in touch. We'd love to help again!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

SDS London outstanding value and service

SDS London are outstanding - great fast delivery and items exactly how described.
Unbelievable value - purchased 2 shelf supports from Amazon previously for over £7:50. Purchased a further 18 identical supports from SDS London for just over £20:00. Absolutely no comparison - will definitely use SDS London in future for all my hardware requirements. Cannot recommend highly enough.

March 15, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Mike,

Wow, thank you so much for such a wonderful review — it really made our day! We're thrilled the items arrived quickly and were exactly as described. Great value is something we're passionate about, and it's brilliant to hear the difference it made. We can't wait to help you with your future hardware projects.

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Very helpful quick delivery

Very helpful quick delivery

March 14, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Annette,

Thank you for the lovely feedback! We're glad we could help and that everything arrived promptly. We hope to work with you again soon!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Very good and quick to deliver

Very good and quick to deliver

March 13, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi,

We're really pleased to hear you're happy with both the product and the delivery speed. Getting quality hardware to you quickly is always the goal. We look forward to helping you with your next project!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Feedback

Quick dispatch of order, arrived in the given timeslot.

March 9, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi,

Thank you for the review!

We’re pleased to hear you were happy with the quick delivery. Thanks for taking the time to leave your feedback — it’s greatly appreciated.

We look forward to helping you again soon.

With warm regards,
Sophia Bright

Rated 5 out of 5 stars

So useful having a sales assistant who…

So useful having a sales assistant who had so much knowledge and advice. So much better than looking online. Printed off information on the door ironmongery and as a result we made a purchase.

March 10, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Zeba,

Thank you so much for your kind feedback! We’re delighted to hear that our team’s knowledge and advice made such a difference to your experience. Being able to guide you in person and provide helpful information is exactly what we aim for.

We’re so pleased it helped you feel confident in your purchase, thank you for choosing us!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Excellent service

Excellent service

March 9, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi Mr M J Usher,

Thank you for your positive review, each review its greatly appreciated by the SDS London team as it helps us learn and grow as a company.

Thank you again for taking the time to leave your feedback — it truly means a lot to us.

Kind regards,
Sophia Bright

Rated 5 out of 5 stars

Good quality and prompt delivery.

I've purchased door handles and 3 different types of floating shelf brackets over the last 11 years.
Quality has always been very good, delivery on time and associated diagrams useful.

March 9, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi,

Thak you for your positive feedback.

We are so happy to hear that you are pleased with our products and that you have been using SDS London for 11 years!!!

It truly means a lot to us when our delivery times , product quality and our website is acknowledged positively.

Thank you again for taking the time to leave your feedback — it truly means a lot to us.

Kind regards,
Sophia Bright

Rated 5 out of 5 stars

Great product

Great product. Great delivery. Would recommend

March 8, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Michael,

Thank you for the lovely review! 😊 We’re so pleased to hear you’re happy with both the product and delivery. Your recommendation means a lot to us—thanks again for your support!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Ordered Monday

Ordered Monday , delivered Tuesday. Very efficient.

March 9, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi Vp,

Thank you for your great feedback! 😊 We’re so pleased to hear your order arrived quickly and everything ran efficiently. We always aim to keep things smooth and speedy—glad we delivered on that!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Good product

Good product, good price, good communication and very prompt delivery

March 8, 2026
SDS London Ltd logo

Reply from SDS London Ltd

John,

We’re really pleased to hear you were happy with the product, the price, and the communication, and that your order arrived promptly. Providing a smooth and reliable service is exactly what we aim for.

We appreciate your support and hope to help you again soon!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Professional and efficient

Ordering easy Delivery fast Admin excellent Well done all at SDS

March 7, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Paul,

We’re delighted to hear that you found the ordering process easy, the delivery fast, and that our admin team were excellent. We’ll be sure to pass your lovely feedback on to the whole SDS team.

We really appreciate your support and look forward to helping you again soon!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars
SDS London Ltd logo

Reply from SDS London Ltd

Anthony,

We’re pleased to hear the item was exactly as described and that it arrived promptly. Providing accurate product information and fast delivery is something we always aim for, so it’s great to know we got it right for you.

We really appreciate your feedback and hope to assist you again soon!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Quality gear, professional service

The Good stuff, I fitted to 3 salvaged doors to create a room divider, works really well. Buy cheap buy twice. Neat and not rattling or ugly.

March 4, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Hi,

Thank you for your review!

We’re really pleased to hear the hardware worked so well for your room divider project, using salvaged doors is a great idea. It’s great to know the fittings look neat, feel solid, and do exactly what they should without any rattling.

As you say, quality really does make the difference. Thanks again for choosing SDS London, and we hope the finished divider continues to work perfectly for you!

Kind regards,
Samantha Thatcher

Rated 5 out of 5 stars

Very quick delivery & very helpful.

Very quick delivery - arrived the next day despite my choosing a slower option. Also, Simon, the MD, was very helpful in answering a question for me and trying to help find a product not available through SDS. Can't fault my dealings with them on this occasion.

March 4, 2026
SDS London Ltd logo

Reply from SDS London Ltd

Ian,

Thank you so much for your kind review! We’re really pleased to hear that your order arrived quickly and that Simon was able to help with your enquiry. Even when a product isn’t something we supply, we always try our best to point customers in the right direction.

We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.

Kind regards,
Samantha Thatcher

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look