Am a regular registered client with SDS. Superb ironmongery, for all my bespoke furniture construction. A vast range of door knobs and handles. Not forgetting mechanical fittings like heavy duty d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Banjo shelf supports and mounts. Items were well described, delivered within the advised timeframe at at a reasonable cost. Pricing was very good and product quality turned out to be excellent.... See more
Company replied
Ordered hinges for renovation of old teak marine table. Was able order exact match. Diagram with exact dimensions made selection of options much easier than on other websites. Delivered promptly and... See more
Company replied
I chose SDS London for the quality of their door furniture and am very pleased with what I purchased. I did however order items in the wrong size. I contacted SDS London and their customer service was... See more
Company replied
Company details
- Hardware Accessories Store
- Door Shop
- Hardware Store
- Home Improvement Store
- Kitchen Furniture Store
- Locks Supplier
Written by the company
Our mission is to provide high-quality architectural hardware to both the trade and public, in addition to working on residential and commercial projects. Our online and in-store shopping services inspire our customers and help them achieve positive results in their homes and projects. Our experts provide crucial advice and expertise that allows us to provide the best service possible. Additionally, we offer a variety of collections, products, and services.
SDS London Details
Written by the company
- Next Day Delivery
- All orders placed before 4pm are delivered the next working day and if the order is over £100+vat there is no delivery charge. All deliveries are despatched via a signed for carrier and are subject to stock availability.
- Customer Service
- SDS London prides itself on our levels of customer service. Our knowledgeable and helpful staff are on hand to assist when required and are supported by Guild qualified colleagues to help with those more technical questions. We can be contacted in the following ways Telephone, email, live chat or face to face in our showroom or collection warehouse.
- Product Selection
- All our products are carefully selected to ensure our customers get the best value for money.
At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.
Contact info
20 Weir Road, Wimbledon, London, United Kingdom
- 020 7228 1185
- sales@sdslondon.co.uk
- www.sdslondon.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exemplary service!
I was having a lot of trouble finding replacement hinges for a kitchen corner cabinet but SDS had exactly what I needed and at a great price, too.
Their service has been absolutely fantastic. The speed of delivery was way faster than I expected. Their communication was absolutely brilliant, way better than any other retailer I've bought from online! I liked the fact that the packaging is fully recyclable as well, it's great to see.
Thanks SDS, will certainly be coming back in the future!
February 19, 2026
Reply from SDS London Ltd
Hi Eoin,
Thank you for your 5 star review , we are delighted to hear that your experience with SDS was positive here at SDS London take pride in our customer service, high quality products and fast delivery and it is greatly appreciated when this is acknowledged.
We really appreciate your support and hope to assist you again soon.
With warm regards,
Sophia Bright
Second time using SDS and again very…
Second time using SDS and again very happy with the products, price and service. Good to find a reliable company with a great range of good quality products
March 3, 2026
Reply from SDS London Ltd
Hi Kev,
Thank you for your positive review.
I am happy to hear that you are pleased with your purchase, here at SDS London we take great pride in our products as well as the service we provide to our customer.
We really appreciate your support and hope to assist you again soon.
With warm regards,
Sophia Bright
Strong good quality door bolt…
Easy to use web site. Quick delivery. I haven’t used the item yet but it looks very sturdy. Will up date when the bolt is in place.
February 26, 2026
Reply from SDS London Ltd
Hi Ann,
Thank you for your review! We’re pleased to hear you found the website easy to use and that your order arrived quickly. It’s great to know the bolt looks sturdy, and we hope it works perfectly once installed. We look forward to hearing your update!
Kind regards,
Samantha Thatcher
Glass for hinges…
Hinges for glass doors were just what I wanted.
The company kept me well informed on order progress
February 28, 2026
Reply from SDS London Ltd
Hi Chris,
Thank you for your kind review! We’re delighted to hear the hinges were exactly what you were looking for and that you felt well informed throughout the order process. We really appreciate your feedback and hope to assist you again in the future.
Kind regards,
Samantha Thatcher
Excellent service all round!
Excellent service all round!
My items are of really nice quality and they were well packaged and delivered very promptly.
Thanks so much, I will definitely shop again.
Simon.
February 27, 2026
Reply from SDS London Ltd
Thank you for your lovely review, Simon!
We’re so pleased to hear you were happy with the quality of the items and that they arrived quickly and well packaged.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Samantha Thatcher
Great to deal with
Easy to use website and great products. Very good communications after the order was placed.
Order packed and despatched quickly and nice to see who had picked, checked and packed it when it arrived.
Great experience and I will be more than happy to buy from them again
February 25, 2026
Reply from SDS London Ltd
Martyn,
Thank you for your wonderful review! We’re really pleased to hear that you found our website easy to use and were happy with both the products and communication after placing your order. It’s great to know you appreciated the care taken with picking, checking and packing your order too.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Susi,
Thank you for your kind review! We're delighted to hear that you were pleased with the design, pricing, and speedy service. We really appreciate you taking the time to share your feedback and hope to assist you again soon.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Anthony,
Thank you for your kind review! We're so pleased to hear that you found our team helpful and that your order arrived efficiently. Providing great service and quick delivery is something we always strive for. We really appreciate your support and hope to assist you again soon.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Simon,
Thank you for your review! We're really pleased to hear that you found our service fast and efficient. We always aim to provide a smooth and reliable experience from order to delivery, so it’s great to know we hit the mark. We appreciate your support and hope to assist you again soon.
Kind regards,
Samantha Thatcher
Great advice on phone pre- purchase
Great advice on phone pre- purchase. Hinges arrived promptly and fitted our damaged doors perfectly. Thank you.
February 24, 2026
Reply from SDS London Ltd
Rex,
Thank you for your lovely review! We’re so pleased our team could help with advice before your purchase and that the hinges arrived quickly and fitted your doors perfectly. Providing helpful guidance and reliable products is exactly what we aim for at SDS London, so it’s great to hear we got it right.
If you ever need anything else, our team is always happy to help.
Kind regards,
Samantha Thatcher
Have ordered and always good service…
Have ordered and always good service and delivery, good product
February 24, 2026
Reply from SDS London Ltd
Hi,
Thank you for your continued support! We're delighted to hear you've consistently received good service, prompt delivery, and quality products from us. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Dominik,
Thank you so much for your kind review!
We’re really pleased to hear you found our advice helpful and that you were happy with the prompt service and quality of the products. That’s exactly what we pride ourselves on at SDS London.
We truly appreciate you taking the time to leave feedback and look forward to helping you again soon!
Kind regards,
Samantha Thatcher
great quality goods dispatched quickly…
great quality goods dispatched quickly and a reasonable price.
February 23, 2026
Reply from SDS London Ltd
Martin,
Thank you so much for your kind review!
We’re really pleased to hear you were happy with the quality of the goods, the quick dispatch, and our pricing. That’s exactly what we aim for at SDS London — great products, efficiently delivered, at a fair price.
We truly appreciate you taking the time to share your feedback and look forward to helping you again on your next project.
Kind regards,
Samantha Thatcher
Simple and quick purchase
The website information about my purchase was clear and accurate, the process from ordering to delivery was easy and quick.
February 23, 2026
Reply from SDS London Ltd
Roger,
Thank you so much for your kind review
We’re really pleased to hear that you found the website information clear and accurate, and that the whole process from ordering through to delivery was smooth and quick. That’s exactly the experience we aim to provide every customer.
We truly appreciate you taking the time to share your feedback and hope to help you again soon!
Kind regards,
Samantha Thatcher
Disappointing delivery time
Product is great have bought from sds before
Communication has been terrible
No notification of delivery being dispatched, ended up having to call to find out
Ordered on a Friday, expecting dispatch on Monday at the latest 48 hr delivery turned up on Thursday.
Order from ironmongery direct at the same time on Friday on my doorstep on Monday.
Disappointed as had to go back to the job to finish today Friday a week after ordering from you
February 20, 2026
Reply from SDS London Ltd
Anthony,
Thank you for your feedback and for returning to SDS London — we really do appreciate your continued custom.
I’m very sorry to hear you were disappointed with the communication and delivery timeline on this occasion.
I’ve looked into your order and can see it was placed on Friday 20th February at 21:43pm. As this was outside of working hours, it was processed and dispatched on Monday as normal.
The selected shipping method was Royal Mail Tracked 48 (2–3 working days), and delivery was completed on Thursday 26th February.
That said, we completely understand how frustrating it can be when a job is delayed, especially when you’re working to tight schedules. We’re also sorry that you felt you didn’t receive sufficient dispatch communication. That’s something we’re continuously reviewing to improve the customer experience.
If you would like to discuss this further, please feel free to contact us directly and we’ll be more than happy to help.
Thank you again for your feedback — it’s genuinely appreciated.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Paul,
Thank you so much for your kind review! 😊
We’re really pleased to hear you found us good value and that the service was fast – that’s exactly what we aim for every single order.
We truly appreciate you taking the time to leave feedback and hope to help you again soon.
Kind regards,
Samantha Thatcher
Package delivered on time in great…
Package delivered on time in great condition well wrapped
February 19, 2026
Reply from SDS London Ltd
Hi Neil,
thank you for sharing your experience! At SDS London we pride ourselves on secure, careful packaging and reliable shipping, so we are delighted to hear everything went smoothly.
Thank you again for taking the time to leave your feedback — it truly means a lot to us.
With warm regards,
Sophia Bright
Good range of products for selection…
Good range of products for selection Very easy to locate the products you require.
Terry
Cambridgeshire.
February 11, 2026
Reply from SDS London Ltd
Hi Terence,
Thank you for your positive review it is greatly appreciated by the SDS team.
Here at SDS we are very proud of the quality of our products and the variety we have and we are grateful when this is acknowledged.
Thank you again for taking the time to leave your feedback — it truly means a lot to us.
With warm regards,
Sophia Bright
I still haven't received the parts I…
I still haven't received the parts I ordered, I have received a note that there was a system problem and the parts will be sent but I still haven't received them.
February 2, 2026
Reply from SDS London Ltd
Hi Neil,
Thank you for your recent review. We were waiting for the studs to come in from the supplier - however, they had not come into us yet.
These actually arrived with us this morning and will be despatched from our warehouse today.
Apologies for any inconvenience caused. If you wish to discuss further, please feel free to contact me on 020 7228 1185.
Kind regards,
Samantha Thatcher
Excellent service.Delivered as per…
Excellent service.Delivered as per instructions and very pleased with product.
February 14, 2026
Reply from SDS London Ltd
To Phillip,
Thank you for your feedback. We are pleased to hear that you were pleased of the quality of our products as well as our quick delivery , it is greatly appreciated when this is acknowledged as a company .
Thank you again for taking the time to leave your feedback — it truly means a lot to us.
With warm regards,
Sophia Bright
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.