Seapets Limited Reviews 

Great aquarium at a great price

Excellent Shipping and good quality for money. However the cage i ordered was faulty, and when i tried to contact Seapets Limited about purchase I had no response.

How this company is still in business I don't know, most if their items aren't in stock even though they state they are so you have no hope of getting it for a long time if at all and good luck getting a refund. Their customer service is appalling they tell you lies, your item will be a couple of days or your refund will be with you shortly, yet you will wait weeks or months to get it, no response to emails and when you call you just get attitude from them. The only way I got my money back after a couple of months was to post on their Facebook site that they were ripping people off and how they had still not refunded over £500 of my money and miraculously within 24 hours full refund. Don't just take my word, look at all the 1 stars and if anyone else has been stung already by this appalling company, report them to watchdog, as there are hundreds of ripped off customers out there and something needs to be done about this company to stop them from doing it to others.

Simply do not order from these cons. A company offering a service they cannot provide.
If you are going to order from these, you may aswel throw your money away. 8 weeks ago I ordered a £30 item. Still no item, no contact after several emails sent and no refund. What a joke

Placed my order of 6 items valued at about £60 on 20th March when payment was taken immediately. Received confirmation email.
2 weeks later had received no update so emailed them. Reply came 3 days later explaining supplier issues but no expected delivery date given.
Phoned but no answer so sent email 7 days later requested further update & reply stated 2 items still outstanding from their supplier.
Part delivery arrived 7 days later containing 4 of the items, one of these was broken.
Emailed them immediately with pictures of broken item requesting replacement & update of outstanding 2 items with their reply apologising & confirming the sending of a replacement but not the other 2 items!
10 days later I phoned but no answer so emailed again but received no reply.
It is now 7 weeks since order taken & payment made & still I'm waiting for the 2 remaining items & replacement for broken part.
Have now emailed them asking for refund.
Wish I'd read the reviews before placing my order, something I shall not be doing again with this company...lesson learned the hard way!!

I asked a refund as my products were far from being delivered when they were supposed to, and still after roughly one month of having cancelled it still I haven't got any money back.
Trying to get in touch with them, asking to talk to a manager and they told me to send a complain throgh the website!!!!! :)))))) how funny!
I am going to bring this people to the small claiming court if they don't send my money back. I am not laughing at all.
I wish i read this website earlier!

Seapets have been great,

My aquarium started leaking on a Saturday night so I had to get a new aquarium as quickly as possible so I ordered one on their website.
First thing on Monday when their shipping office opened I received a phone call (that I missed) and a email asking if I could take delivery the next day.

The driver arrived promptly and helped bring in the big aquarium and helped my wife check it was not cracked or scratched and even explained what certain bits were.

All very friendly and efficient and frankly couldn't of been any better .

I ordered two dog coats from seapets, nothing spectacular total £30. I received a confirmation email saying that they have received my order and I will receive another once the product is dispatched. all good and well.

I waited a week and no email came, when I logged in to the website and went to my account 'Orders history' it just said I have not ordered anything yet!? hmmmmm...
I emailed and got a response within a couple of days that basically said some of our things are made to order, and that can take 7-10 working days for delivery.
I thought that's fine, it hasn't hit 7 working days yet.
however this probably should have been clearer, this statement and the specific products that you will have to wait for. all I saw on the website was 'Lots of stock on site for fast dispatch' .

so I waited some more 12 working days, or 2.5 weeks! nothing....
I emailed again and this time was told that there was an issue with the supplier / getting the stock in... (an email to say that would have been really nice) but coincidently the shipment has arrived today and my order will be dispatched today. sure enough I have received the dispatch email today . no delivery time frame though, we will see if we can make it to 3 weeks wait.

order at your own risk. you might be waiting a long while.

A shockingly bad online sales site and a" we don't care" customer service centre , that's if you can get a semi human on the phone , and if your looking for a refund expect your phone bill trying to get back being equal to or greater than the cost of the goods

We ordered a waterfall from Seapets on 8 February and waited for its delivery .... and waited. So, I phoned and left a message on their answering machine asking what had happened to it - no response.

Finally, on 16 March, I got an email saying that the waterfall had been damaged in transit but that they had ordered another one and they expected to receive it in the next 2-3 working days. Needless to say, the waterfall still didn't appear and I emailed them again on 30 March to ask where it was.

On 31 March, I got a response saying that they needed the order reference number so that they could look into the delay - quite why, I don't know as they should be able to trace their own order numbers, I would have thought. Still, I supplied it and waited.

On 4 April, I got another email, saying that they were expecting it in from transfer within the next 5-7 days. Nothing. I emailed on 18 April, pointing out that not only did we now expect a speedy resolution but also compensation for all the inconvenience we had suffered and finally, on 20 April, we received an email to say that the suppliers had told them that the item was out of stock! Did we want a refund?

So, we chose the refund as the waterfall was obviously never going to arrive, no matter how long we waited and frankly, our pond project had been delayed quite long enough.

We will never order anything from this company ever again and cannot recommend strongly enough that it should be avoided at all costs. The service was absolutely abysmal and there are plenty of suppliers out there who will not only take your money but actually supply the products you have ordered and in good time.

Hi all I Am so pissxd off with this so called company I ordered some food and chemicals for my lil fishes about 15 days ago still no items I have email them to hear lies after lies tried to call them but they don't answer the phone finally I get an email after nearly 3 weeks of waiting to say they have refunded me but when I check my account no money refunded what a joke I hope anyone reading this will not use there service to say it was the worst service I have ever recieve in my life so if u would like a hellish riding to no where be my guest

Ordered bird feeder from seapets. Never received it. Was refunded after waiting 20 days. What a waste if time.

Paid £10 for priority Saturday shipping and order arrived over a week late!! I tried to ring the customer service number which does not work, and they didn't replied to my emails at all either.

Unfortunately I didn't see these reviews before buying online from Seapets. It's a familiar story - they tell you an item is in stock, you order it and nothing comes. You try to contact them and if you're lucky, you may be able to speak to someone - they will fob you off with an excuse and tell it will be delivered next week - naturally, it does not arrive. Since then, it has become impossible to contact Seapets - they don't answer the phone and they don't reply to emails. The worse part is that they take your money straight away rather than when an item is despatched so it is a battle to cancel orders or get your money back. It has to be a dishonest scam, there are two many complaints for it to be anything else. How they continue to trade in this way, I have no idea - so much for consumer protection. Do NOT trust this company - if your lucky enough to read this before ordering, you have been warned.

I can't recommend this company as I'm still waiting for my order even though I paid extra to ensure it would be dealt with as priority........a con as 10 days later I am still waiting!

Having selected Seapets to purchase my wild bird seeds I duly ordered.
The prices seemed good, but my order did not to arrive, following an email (which did not seem to get a response) I phoned, the delay was caused by a problem with their new website, followed after by an email response stating that one of the items was in fact out of stock. (get your stories to match )
One bag arrived, I opening it to find the item was not to my satisfaction then I realised that they had dispatched the wrong product. Further to another phone call (at which I was asked to send a photo of the bag as they obviously did not trust me) they tell me that as the bag had been opened they were not able to replace but would make a refund of the difference. But hey that would leave me with rubbish that I did not want and still no seed to feed the wild birds.
In my opinion avoid like the plague, I will be in the future.

I have been waiting since the 1st March 2016 for my refund of £35.00, I have had to telephone 3 times to be told each time it ha been forgotten to be put through, I am beginning to think you are hoping I will just give up as you will see I will not. I will give you 5 star how quick you deduct the money but zero stars on refunding. The only reason we are having a refund is because when I bought two dogs beds begining of February you stated online they were in stock only to be emailed two weeks later to be informed they were not on their way and you didn't know how long before they would be. I am a very unhappy customer.

I placed an order with SeaPets on 20/03/16, by 23/03 i had not received any order confirmation and so emailed them. I was told my items were not in stock and they would be shipped next week, THIS WAS A LIE! After questioning how ALL my items were out of stock, (it was quite a large and varied order) the sales girl, Hannah, admitted that some were actually in stock and they would be shipped out immediately. IT SHOULD BE UP TO THE SELLER TO SAY IF ITS IN STOCK, NOT THE CUSTOMER TO ASK. Another 6 days later on 29/03 part of my order arrived, so I sent another email saying thank you and asking when I could expect the rest, I got no response until 4th April when Hannah stated (QUOTE) "I have had a look in to your order for you and can see that we are due your remaining items in delivery tomorrow. As soon as they have arrived they shall be dispatched immediately for you". Today is the 13th April and I still don't have my items 24 days after I placed my order.

Update. I cancelled my order on 29th April 39 days after placing it. It is now 19th MAY and STILL NO REFUND! Try SwellUK,
SEAPETS ARE TERRIBLE AND WILL PROBABLY END UP ON WATCHDOG!!!

I ordered a product at the beginning of March, paid for priority picking and received an email confirming payment has been accepted, the item was in stock, delivery expected in 3-4 days.

After 5 days I rang to see what was going on I was assured my deliver would arrive in another 3 days

After 3 days I rang again to chase it up and was told the item was a new item and had not actually been delivered to them so i could expect my delivery in the next 14 days - so I cancelled the order straight away and asked for a refund

I was told the refund would be in my account in 14-15 working days - I left it 18 working days (excluding bank holidays) still no refund

I rang AGAIN to chase up my refund - I was apologised to and ASSURED my refund would be in my account within 72 hours - 4 days later - no refund

I have just rang again and now told my refund will be paid in a "matter of days". However I'm not hopefull

This is the worst company I have EVER dealt with, there customer service is shocking - not to mention they want you to ring an 0845 number just to talk to them -very expensive from a mobile phone!

I will never use this company again, there is a wealth of decent reliable online retailers, not to mention local aquatic stores who you would be much safer dealing with

My order was not small, costing over £100 and if this is how they treat customers I would recommend you avoid them like the plague!

Ordered items from their website, website stated that all items were in stock, waited over a week for them, rang seapets to find out why they were not delivered, they informed that one of the items was out of stock and they would dispatch my order when it came in or they could dispatch part of my order, I cancelled the order and was told it would take upto 14 working days to refund my money ( it only took them 24hrs to take the money) , after 16 working days I emailed them as I had not received my refund, a cheque arrived a couple days later. This the second time I have had bad service from them and their will not be a third.